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St Modans Care Home has a Review Score of 9.8 (9.760) out of 10, based on 21 reviews in the last 2 years. Over all time St Modans Care Home has 39 reviews.
Review from J P (Daughter of Resident) published on 19 February 2025
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Review from N D (Wife of Resident) published on 22 January 2025
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Reply from Pamela Geddes, Deputy Manager at St Modans Care Home
Thank you so much for your kind words and positive heartfelt review. We appreciate the feedback and I will ensure that this is passed on to the team. It is also great to hear positive feedback on the social media page and that your daughters can enjoy seeing their dad from abroad. Thank you once again for sharing your thoughts. Kind regards.
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Review from Ruth C (Wife of Resident) published on 21 October 2024
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Reply from Debbie-Anne Simpson, Manager at St Modans Care Home
Thank you for your kind words, will pass this over to the staff. It is a pleasure to care for your husband.
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Review from R W (Daughter of Resident) published on 15 October 2024
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Reply from Julie-anne Thomson, Manager at St Modans Care Home
Thank you for your feedback, I will be sure to pass this over to the team. It is great to know you all feel so welcome and pleased with your dad's care. We really appreciate your feedback and kind words.
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Review from Jean M (Sister of Resident) published on 11 September 2024
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Reply from Julie-Anne Thomson, Manager at St Modans Care Home
Hi Jean, it was a pleasure to care for your sister at St Modans Care Home, Thank you very much for your kind words and I will be sure to pass this over to the staff.
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Review from Kim C (Daughter of Resident) published on 7 June 2024
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Reply from Julie-Anne Thomson, Home Manager at St Modans Care Home
Thank you so much for sharing your heartfelt review of St Modans Care Home. We are deeply sorry for the loss of your father and extend our sincerest condolences to you and your family. It is truly touching to hear that both of your parents received such exceptional care and kindness from our team. We are honoured to have been a part of their lives and to have contributed to your father's longevity and well-being. Your words about our team's dedication, professionalism, and genuine kindness mean the world to us. We appreciate your gratitude and will pass on your thanks to all our team members, who strive to provide the best care and comfort to our residents and their families. Please know that your family's experience at St Modans will always be remembered and valued.
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Review from M W (Nephew of Resident) published on 18 January 2024
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for sharing your observations and concerns about your relative's experience at St Modans. We take the well-being and comfort of our residents seriously and appreciate you bringing these issues to our attention. We are glad to hear that past issues have been resolved, but we recognise the importance of continuously improving our service. Please be assured that we will address the points you've raised and reach out to you directly to ensure your relative remains comfortable and safe within our home. Your feedback is invaluable in helping us maintain and enhance the quality of our care.
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Review from A S (Daughter of Resident) published on 17 January 2024
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for your review of St Modans. We're delighted to hear about the high level of care and support your mum has received since April 2023. It's great that our activities, support groups, and recent refurbishments contribute to a homely and engaging environment. Knowing she enjoys the music and that you feel reassured leaving her in our care means a lot to us. Your trust in us to treat residents with dignity and care deeply resonates with our mission.
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Review from Jacqueline S (Daughter of Resident) published on 17 January 2024
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for sharing your experience with St Modans. We're glad to hear that our team's attentiveness to your family member's needs and their effective communication with you provide comfort and assurance. It's heartening to know that you feel welcomed and respected during your visits and that our team is responsive to your concerns. Understanding the unique challenges of caring for a nonverbal family member, we strive to make every interaction meaningful and supportive. Your trust in our care means a lot to us.
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Review from W B (Daughter of Resident) published on 16 January 2024
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for sharing your positive experience with the team at St Modans Care Home. We're delighted to know that the care and support provided to your dad, especially during the festive season, met your expectations. Your appreciation for our dedicated team is truly valued. We continuously strive to maintain a comfortable and supportive environment for our residents and their families. Thank you once again for your kind words.
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Review from K A (Sister of Resident) published on 18 December 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for sharing your positive experience with us! It warms our hearts to hear that everyone at St Modans has been more than helpful during your visits or phone calls. We strive to provide exceptional care and support, and it's wonderful to know that any problems you encountered were promptly addressed. We also appreciate the proactive communication from our team. Your feedback means a lot to us, and we're committed to providing a caring and responsive environment at St Modans.
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Review from Peter B (Son of Resident) published on 14 December 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are so glad to hear that your mother is receiving excellent care at St Modans Care Home. Our dedicated colleagues are committed to providing attentive and compassionate care to all of our residents. It's wonderful to know that the atmosphere in our home is positive and that our management team is actively working to enhance the experience for our residents. We're grateful for your trust in us and will continue to strive for excellence in all that we do. If there is anything else we can do to enhance your mother's experience, please don't hesitate to let us know. Thank you again for sharing your thoughts, they mean a great deal to us.
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Review from F F (Daughter of Resident) published on 24 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for your heartfelt review of St Modans. We appreciate your trust in us as your father's care providers for the past year. We understand the challenges of transitioning from a quiet home to a busier environment and we're glad our colleagues offered excellent support and reassurance to both your father and yourself. Our commitment to personalised care means we always prioritise your concerns and provide timely updates. We strive to accommodate your father's routine and maintain open communication. Our hospitality team takes pride in serving nutritious meals and we're pleased to hear that your father has improved his diet. Our weekly entertainment aims to create enjoyable experiences for our residents. We appreciate your confidence in the care your father receives at St Modans and we're always here to provide ongoing support and comfort.
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Review from J B (Son of Resident) published on 22 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
We truly appreciate your feedback regarding St Modans. It brings us immense joy to hear that your dad is happy and that your family is also happy with the care provided. We are committed to delivering exceptional care and ensuring the well-being of our residents. We're delighted to hear that the food at St Modans is to your liking as well. Our dedicated colleagues strive to provide delicious and nutritious meals to our residents. Additionally, we're pleased to hear that our team is exceeding your expectations. They are committed to delivering excellent care and support to your dad and all residents. Thank you for sharing your positive experience with us. We are here to support you and your family every step of the way.
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Review from Andrew S (Guardian of Resident) published on 20 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
We truly appreciate your thoughtful review of St Modans! It's lovely to hear your recognition of our colleagues and how well-informed and prepared they are to address current or recent health concerns or issues. We take pride in professionalism and our ability to provide you with accurate and timely information. Your recognition of their excellent handling of issues and concerns is truly heartening. We strive to promptly address any concerns that arise, ensuring that you and your loved ones feel supported and cared for. Thank you for taking the time to express your gratitude, and please don't hesitate to reach out if there's anything else we can do for you.
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Review from M R (Power of Attorney of Resident) published on 20 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you so much for taking the time to share your positive experience at St Modans! We're thrilled to hear that you've never had any issues and feel that our care home is well-run. Our top priority is the well-being and comfort of our residents, so it's wonderful to know that you feel they are well looked after. We take great pride in maintaining a clean and tidy environment, and our dedicated staff strives to be attentive, helpful, and approachable at all times. We're delighted that you find our manager easy to speak to and discuss matters with. Your kind words mean the world to us, and we will continue to work hard to provide the utmost care and support for you and our valued residents.
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Review from J B (Daughter of Resident) published on 17 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for sharing your positive experience with us at St Modans Care Home. We greatly value your feedback and are sincerely grateful for your kind words. It brings us joy to know that our dedicated staff has provided compassionate and respectful care to your mother throughout her time with us. We truly appreciate your trust in us and are committed to continuing our mission of providing exceptional care that keeps our residents safe, supported, and well looked after. If you ever need anything, please don't hesitate to reach out. We are here to support you and your family every step of the way.
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Review from W T (Son of Resident) published on 17 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for sharing your feedback about your mum's experience at St. Modans Care Home. We greatly appreciate your kind words and are honoured to be entrusted with your mum's care. We take pride in providing adaptable, compassionate care as your mum's needs change over time. Our goal is to create a welcoming environment where residents and their families feel supported and informed. It brings us joy to know that your mum enjoys the entertainment and food offerings as well. We are committed to continuing to provide exceptional care and ensuring your mum feels safe and well-cared for.
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Review from H W (Daughter of Resident) published on 16 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you for taking the time to share such a kind review of St. Modans Care Home. We are deeply grateful to hear that your mother is receiving excellent care with patience and kindness from our dedicated staff. Ensuring the well-being and comfort of our residents is our top priority and we are delighted that the food provided is to your satisfaction, with plenty of drinks offered. We understand that accidents may happen, even with all necessary compliance and safety precautions in place, and we appreciate your trust in our team to promptly inform you when your mother occasionally slips getting out of bed. We assure you that your mother’s safety is of utmost importance to us and we remain vigilant in our dedication to her well-being. Thank you once again for your kind words and for choosing St. Modans Care Home. We are honoured to be a part of your mother's care journey and we will continue providing the highest level of care, compassion, and support to both her and your family.
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Review from C S (Daughter of Resident) published on 16 November 2023
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Reply from Cameron, Care Home Representative at St Modans Care Home
Thank you so much for sharing your heartfelt review of St. Modans Care Home. It brings us immense joy to hear that our dedicated staff and management have gone above and beyond in providing exceptional care for your mum. We understand the importance of creating a nurturing and supportive environment for our residents and we're grateful for the opportunity to care for your mum for the past two years. We also appreciate your mention of how kind our team has been to your dad during his daily visits. At St. Modans we strive to make everyone, residents and their families alike, feel valued and supported. Thank you for entrusting us with your mum's care and we will continue to do everything we can to ensure her well-being and happiness.
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The Review Score of 9.8 (9.760) out of 10 for St Modans Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.760 for St Modans Care Home is calculated as follows: ( (198 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 250 Ratings = 4.76
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Modans Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Apr 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2012
I have worked with Meallmore since April 2012, I started as a bank care assistant and worked my way up the ladder with the support of Meallmore and all the training and went into a manager role in September 2018. I really enjoy my role supporting residents, relatives and staff. I have great passion in my role as manager. I hold an open door policy to everyone who comes into St Modans Care Home. I always do my best in supporting to the best of my ability.