Havencourt Care Home

Woodcot Gardens, Forest Road, Stonehaven AB39 2ZH
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9.5 48 Reviews
  • Havencourt Care Home, Stonehaven
Havencourt care home offers residential and nursing care to up to 42 older people.

The home is located in the seaside town of Stonehaven, where residents can enjoy local amenities, a railway station and the North Sea.

Each bedroom is single and has en-suite facilities as well as television and phone points. The home has a calm environment with lounge and dining facilities.

Staff provide meaningful activities for residents. Care is taken to ensure that meals are nutritionally balanced and suit each individual’s dietary requirements.

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Care Provided by Havencourt Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsten Bell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Havencourt Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £2,000
    • Self-Funded Residential Dementia Care £1,700 – £2,000
    • Self-Funded Nursing Care £1,700 – £2,000
    • Self-Funded Nursing Dementia Care £1,700 – £2,000
    • RESPITE Self-Funded Residential Care £1,700 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £2,000

  • Most residents will receive FNC and FPC deducted from the above fees
  • (these prices are only a guideline, please contact Havencourt Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Havencourt Care Home Reviews (48)

Total of 48, showing 21-40
9.5

Havencourt Care Home has a Review Score of 9.5 (9.533) out of 10, based on 8 reviews in the last 2 years. Over all time Havencourt Care Home has 48 reviews.

Overall Experience

  • 32
  • 15
  • 1
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Date Published

48
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4
8
40

Review from Julie K (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Havencourt Care Home for over 4 years. She has a nice room, along with the equipment required to meet Mum’s needs which is supplied and is in good order.
Naturally, there have been changes in staff but overall there doesn’t seem to be a big turnover, which is encouraging.
In fact, some staff have worked there for a number of years which I feel is beneficial, passing on their knowledge of the residents, adding to the caring environment.
I have always found staff to be courteous, kind, friendly and approachable; nothing appears to be too much bother, working hard to keep residents safe during this dreadful pandemic.
The personal communication is very much appreciated. The manager, nursing staff and senior carers are accessible for any queries or updates. Any issues we have identified have been dealt with.
The recently appointed manager brings stability and has already been making improvements. On a personal level, she has been very helpful and supportive.

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Review from Eric R (Son of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely satisfied with the love and care afforded to my mother during her 4-year stay at Havencourt. The home is characterised by local and long serving staff, who became like members of an extended family.
Havencourt is small enough to retain a personal feeling. During mum’s stay, it was
completely redecorated and was maintained to very high standards. Meals were wholesome and varied, and served in a very pleasant dining room, to restaurant standards. We were delighted when the home bought an electric piano so that my mum could continue playing music. This entertained the other residents too.
At the end of mum’s stay, we were offered great support and understanding by the staff. I would thoroughly recommend Havencourt to anyone looking for a smaller, personal and friendly nursing home, where individuals matter and are cared for to a very high standard.

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Review from J T (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is now very confused now but appears to be reasonably settled for mot of the time. I am unable to come up as often as I would like.
The staff are always letting us know how my mum is and how she has been.

Reply from Jasmine Bracken, Marketing Administrator at Havencourt Care Home

Thank you for letting us know how we are doing at Havencourt Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Isobel M (Friend of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, clean, nicely decorated, nice rooms for clients. Warm, friendly staff. I have always enjoyed coming to see my daughter's father-in-law who I have known for 40 years. All the clients seem to be very well cared for and happy.

Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you for letting us know how we are doing at Havencourt Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Elinor G (Respite Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all staff. Food was good and had a variety on the menu. Laundry service was good. Activities were not good due to mixed clientele.

Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Elinor, for taking the time to give feedback about Havencourt Care Home. We are pleased that our excellent services within the home have been recognised and we hope these services continue to provide a high standard.


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Review from Katie C (Niece of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy leaving my Aunt at Havencourt. I can go on holiday and completely relax. My aunt enjoys her stays here and is her first choice for respite. Thank you all very much .

Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Katie, for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.


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Review from Angela R (Daughter-in-law of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a well run and caring staff, excellent care. We went on holiday and our mum was looked after so well and spolit, nothing was too much trouble. We wouldn't have been able to relax on holiday if it hadn't been for Havencourt and such a lovely home. Mum felt it was like being on holiday in a top
notch hotel.
Grateful thanks to everyone and the care manager for helping us get her into it.

Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Angela, for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M H (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my husband is well looked after and is always neat and tidy and well fed. The staff always keep me informed of any changes in my husband.

Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Marian T (Cousin of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with care in general. Staff and management are good. Good facilities. Not the best bedroom but there are nice ones.

Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Marian, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Havencourt Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from R G (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, my brother and I, including mum, were made very welcome from day one. Mum is very independent and will not ask for help when she requires it but staff are on hand to give assistance when needed. Mum has recently been diagnosed with dementia and can be confused at times. However, staff are understanding
and caring. The amount of food provided can be a bone of contention, some days being given sandwiches/crisps in place of a meal. Boredom is the main complaint, there are not enough outings due to there not being enough drivers.

Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from A S (Son-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the final weeks of my father-in-law's care, the Havencourt staff could not have been better.


The care he received over the final 8 months of his life was considerate, patient and extremely caring.


I cannot thank everyone there enough.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Havencourt Care Home

Thank you for kind your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Raymond G (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfied with the facilities within the home. Staff are attentive and conscientious.
Food is a frequent source of complaints, quality, variety, temperature and sometimes amount.
The bus belonging to the home rarely gets used, an issue around drivers is the reason we have heard, for over
a year. I think with some effort this could have been resolved.
Minor details regarding my mothers care get overlooked, like keeping her nails and hair maintained, this has to be requested. Running out of toiletries and not being informed.

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Review from J A (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and take every effort to ensure mum is looked after and is treated as a friend. Facilities are clean and well maintained. This really is a fantastic place for mum to be and is close to being in her own home as is reasonably possible.

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Review from L C (Stepson of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff.

Reply from Carl Duncker, Marketing Manager at Havencourt Care Home

Thank you, for your comments about the quality of care at Havencourt Care Home.


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Review from Mike H (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no issues with this facility, we're very impressed with efficient and informative staff who are always very pleasant when we visit and are providing excellent care to my mother.

Reply from Carl Duncker, Marketing Manager at Havencourt Care Home

Thank you, Mike, for your generous feedback. We are delighted to hear about your positive experiences at Havencourt Care Home. Thank you.


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Review from J A (Wife of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything and all staff are very helpful and do their best for all residents.

Reply from Carl Duncker, Marketing Manager at Havencourt Care Home

Thank you, for your kind feedback. We were delighted to hear about your positive experience at Havencourt Care Home.


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Review from M S (Sister of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is happy at Haven court. He is well cared for most of the time. Excellent food etc. He has parkinsons/dementia but he is coping not too bad at the home.

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Review from Chris R (Son of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has settled in very well over the last 10 months with the help of the very caring staff. The whole family has confidence in her ongoing care.

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Review from Ann N (Niece of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have visited my aunt on several occasions and always find the staff very friendly and caring. Visitors are always welcomed.
My aunt celebrated her 104th birthday in April 2017 and the care home laid on a lovely buffet for residents and visitors and the chef made a beautiful cake in the shape of her
age.

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Review from Muriel D (Daughter of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Havencourt Care Home for respite care and end of life care. From the moment we arrived, we were warmly welcomed and my father received immediate care and attention. The atmosphere in the home was lovely and every time any of the family visited we were greeted by any member of staff
we came across. My father received excellent care and attention and it was obvious from the very start of his stay that the staff were well trained and very caring. We were kept informed of any changes in my dad's health and were promptly and sympathetically informed when he died. I could not have been happier with the compassionate care provided to my father. It was such a comfort to myself and the family to know that he was being well cared for. Other members of the family who visited were equally impressed with the home and the staff. The home is also well kept and nicely furnished. I would like to thank everyone there for their kindness and care extended to my father at this difficult time.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Havencourt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Havencourt Care Home is calculated as follows: ( (78 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Havencourt Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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