Havencourt Care Home

Woodcot Gardens, Forest Road, Stonehaven AB39 2ZH
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9.5 48 Reviews
  • Havencourt Care Home, Stonehaven
Havencourt care home offers residential and nursing care to up to 42 older people.

The home is located in the seaside town of Stonehaven, where residents can enjoy local amenities, a railway station and the North Sea.

Each bedroom is single and has en-suite facilities as well as television and phone points. The home has a calm environment with lounge and dining facilities.

Staff provide meaningful activities for residents. Care is taken to ensure that meals are nutritionally balanced and suit each individual’s dietary requirements.

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Care Provided by Havencourt Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsten Bell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Havencourt Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £2,000
    • Self-Funded Residential Dementia Care £1,700 – £2,000
    • Self-Funded Nursing Care £1,700 – £2,000
    • Self-Funded Nursing Dementia Care £1,700 – £2,000
    • RESPITE Self-Funded Residential Care £1,700 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £2,000

  • Most residents will receive FNC and FPC deducted from the above fees
  • (these prices are only a guideline, please contact Havencourt Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Havencourt Care Home Reviews (48)

Total of 48, showing 1-20
9.5

Havencourt Care Home has a Review Score of 9.5 (9.533) out of 10, based on 8 reviews in the last 2 years. Over all time Havencourt Care Home has 48 reviews.

Overall Experience

  • 32
  • 15
  • 1
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  • 0

Date Published

48
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4
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Review from L M (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff excellent in their caring nature with everyone in the care home. The nursing staff keep one advised as to the health of the residents and their welfare is to my mind excellent. The residents are very lucky to have such wonderful staff in all areas of the home.

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Review from C S (Daughter-in-law of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has had a huge overhaul over the last six months and exceeds our expectations. The cleanliness has improved 100% and the food quality and experience have improved. The staff are all fantastic, all the new carriers and long-standing are firm favourites. There is plenty of activities on and the
staff all join in to make the residents smile. The management are always available to help and rectify any issues that occur.

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Review from R S (Wife of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was ok.

Reply from Richard Lake, manager at Havencourt Care Home

Thank you for spending the time to leave us a review. We are constantly improving the environment at Havencourt and have an ongoing schedule of upgrades happening over the next few months. It is an honour to look after your husband and delighted you are happy with the care provided.


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Review from Gordon M (Husband of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Twenty-four years ago both of my parents were in care homes, whilst my wife and I were not entirely happy with the care that they provided; they were still our best option. Before choosing Havencourt, I had visited several care homes and was impressed by how much they had improved, but Havencourt stood
out for the very friendly and relaxed atmosphere at the home. My wife settled in quickly and appears to be happy and contented, and I know that she's getting the professional care that I was no longer able to provide at home. I feel strongly that the right choice was made.

Reply from Claire Carrie, manager at Havencourt Care Home

Thank you for taking the time to leave such a positive review. The staff at Havencourt are dedicated to providing excellent care. Providing a homely, loving and caring environment is central to everything that we do.


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Review from Sandra S (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this home to anyone looking for a care home for their family member. All the staff are really nice and genuinely seem to care for their residents nothing is too much bother. The home always has lots of activities. Good food, snacks etc., with good communication/updates.

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Review from Fiona L (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Havencourt Care Home for 6 months before she passed away in April. She settled very quickly when she moved in and had a very happy few months there. The staff at Havencourt are a great team and Mum enjoyed a lot of activities, particularly the ballroom dancing. I found the communication
great as I do not live locally and any time I called I got to speak to whoever was looking after Mum that day. Spending more time at Havencourt when my Mums health deteriorated made me realise how much of a homely feel the place has and how happy the residents are. The home has a great team of professionals who are well organised, care very much about the residents and are a great support to relatives.

Reply from Claire Carrie, manager at Havencourt Care Home

Thank you for your kind words Fiona, it really means so much to us to know we have helped in any way. We all hope you are well.


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Review from Melanie M (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad was excellent, with regular updates. Havencourt Care Home is a very friendly well run care home and great communication with the Home Manager. Meals were varied and all home cooked.
Overall view, Havencourt is a very cosy care home.

Reply from Claire Carrie, manager at Havencourt Care Home

Thank you so much Melanie. We are grateful to have been part of the journey for you and your Dad. Hope you are both doing good.


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Review from Lorna C (Niece of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Havencourt Care Home for several years, but sadly passed away in the home yesterday. We are very grateful for the extra special care that he received during the last week of his life when he deteriorated and was unable to do anything for himself, the staff went over and
above their duties to make sure he was comfortable and pain free. As a family, we are very grateful for the care he has been shown during his time there, and in particular latterly.
I couldn’t recommend Havencourt more and thank them for their professional care.


Lorna Clyne - Niece of Jim Johnstone


Reply from Claire Carrie, manager at Havencourt Care Home

Thank you for your kind words Lorna.
A big miss for us all. Hope you are taking care of yourself.


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Review from Chris H (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cant thank the staff enough for the support and care given to my Dad whilst he was in Havencourt care home, although he was only in for a brief short period before his passing, the care delivered will always be appreciated by our family. A special shout out to the team who made his stay as comfortable
as possible. Thank you so much.

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Review from Jane F (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have worked hard to welcome Mum into the setting.
They have provided a professional but friendly service to cater for Mum's needs.
We have found communication with all the settings easy through face to face conversation, phone calls and emails.
The setting has a homely atmosphere with
many different activities provided to encourage residents to participate.
Mum loves her spa days where she gets pampered for the day.

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Review from L W (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Havencourt since July 2022. Her transition into the care home system has been made easier by the very kind, considerate, professional staff who make sure all her needs are met, and nothing seems to be too much trouble. We, as a family, feel the care manager and all the staff
are very approachable and always keep us fully updated, which we really appreciate. They are always willing to listen and take on board any of our requests and are keen for us to be involved. The home is always clean, tidy and warm; it has a really comfortable, homely feel.

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Review from K W (Son of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Havencourt for only six months and during his stay the staff were superb. Despite his frail condition, he was kept very comfortable until his final day. He was always smart and immaculate and that's a credit to the staff. well done and big thank you to all the staff who cared for my
Dad. I know he appreciated you all.

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Review from P F (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in for two weeks respite, and during that time all the staff were kind and friendly, a nice young carer styled Mum's hair, she was so pleased with this. Mum enjoyed all her meals and even had home bakes that look lovely. The staff made mum's stay so easy for her and the family, thank you
so much.

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Review from I M (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very comfortable here, he loves the staff and seems to be settling in. He loves the food and as long as he is happy I am too. He can be a bit off somedays but he doesn't stay that way for long. The staff keep me informed on what is happening. If he has a fall or needs to see a doctor. As
long as I am updated I am happy, I know he has a habit of falling so it is not always possible to stop it happening. So as long as they let me know and keep him safe I will be happy to have him here.

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Review from M R (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and food is good.

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Review from Susan F (Partner of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has early-onset Alzheimer’s. I had lots of concerns initially about him going into respite, Havencourt has put all my fears to rest. He absolutely loves his breaks there. He tells me how lovely the food is and all the people. I have witnessed for myself the warmth of welcome and care when
I take him along.
My partner's needs are not the easiest to deal with, however, Havencourt have gone above and beyond what I expected of them. They have gotten to know him and his likes and dislikes in a short space of time. The staff have supported him and accommodated his needs and requirements with positivity and a smile. I cannot thank them enough for what they do. Highly recommend.

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Review from S C (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, clean and friendly care home. Mum has been a permanent resident for one year. Mum settled in very quickly with no issues. Staff are very helpful and friendly, always report issues when they occur. Would certainly recommend this care home.

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Review from Pat T (Sister of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made very welcome by staff when visiting. On the phone, very nice too.

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Review from Vicki J (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was lovely to be able to visit my mum again after not doing so for over a year due to the Covid pandemic. Covid testing and procedures around that were great. Staff were very accommodating. Communal areas and Mum's room smelt clean and fresh. Visit was great. Was lovely to hug Mum again. Big thanks
to all the staff who also successfully nursed Mum through Covid. Thankfully she has fully recovered.

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Review from Katie M (Granddaughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has been a resident at Havencourt for the past 4 years. As a close family who are used to visiting daily and having constant interaction and access to our loved one, the pandemic and closure of the home to the public has been extremely difficult. It has also been detrimental to my grandmother's
physical and mental health.
We have also had a few issues with my grandmother's care over the years which we have pursued formally. However, the care home has been under new management since late 2020 and since then we have witnessed significant improvements!
The new manager has tightened all policies and procedures, made very positive staff changes, updated many areas internally and changed the culture of the home.
It really is a needs-led environment for the residents now, and that is evident.
We are delighted with the changes and improvement in the home under new management and look forward to future developments.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Havencourt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Havencourt Care Home is calculated as follows: ( (78 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Havencourt Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (9)

Kirsten

Kirsten Bell

Job Title: Care Home Manager

Joined: 2024

Kirsten Bell is an experienced and dedicated Care Home Manager with over 18 years of leadership in the care sector. Specialising in the management of care homes for older adults and individuals with learning disabilities, Kirsten has a proven track record of improving care home performance and financial viability. Her passion for enabling people to live purposeful and fulfilling lives has driven her success in significantly improving Care Inspectorate gradings and turning around financial outcomes.


Kirsten’s leadership style is rooted in empowering staff to take ownership of their roles, fostering a culture of responsibility, and ensuring high standards of care and service delivery. She is quality-driven, believing that excellence in care leads to improved financial performance. With strong communication, observational, and organisational skills, Kirsten excels in building effective relationships with residents, families, and local stakeholders.


Having worked in Aberdeenshire for 10 years, Kirsten has cultivated valuable connections with local authorities and community partners. She is committed to treating everyone with respect and kindness, instilling these values within her teams to create a positive and supportive environment.


With her extensive experience in care home management, Kirsten Bell is a highly skilled leader who is committed to delivering high-quality care, improving operational performance, and fostering a positive environment for both residents and staff at Havencourt Care Home.


Gemma

Gemma Pirie

Job Title: Clinical Deputy Manager

Joined: 2024

Hi, my name is Gemma! I am the Clinical Deputy Manager at Havencourt Care Home. I joined Havencourt in June 2024 and I have been a trained staff Nurse for 14 years.


Gordon

Gordon Dunlop

Job Title: Clinical Lead

Joined: 2024

Hello, my name is Gordon. I am the Clinical Lead Nurse in Havencourt Care Home, I joined the team in March 2024. I have been a fully qualified General Nurse for 3 years.


Ryan

Ryan Smith-Coutts

Job Title: Non - Clinical Deputy Manager

Joined: 2019

Hi! My name is Ryan, I am the Non-Clinical Deputy Manager in Havencourt Care Home. I began my journey at Havencourt in March 2019 and started as a care assistant, I have worked my way up to a Team Leader and then in February 2024 I started my role as Non-Clinical Deputy.


Jessica

Jessica Murray

Job Title: Care Home Administrator

Joined: 2021

Hello, my name is Jess! I am the Home Administrator in Havencourt Care Home. I joined Havencourt in August 2018 and started as a Care Assistant and then progressed to a Team Leader in 2021. I have been the admin since late 2023.


Stephen

Stephen Holland

Job Title: Maintenance Manager

Joined: 2024

Hi, my name is Steve. I am the Maintenance Manager within Havencourt Care Home. I joined the Team in May 2024. I am responsible for ensuring everything in the home is compliant with health and safety regulations and fixing/replacing anything that may need it.


Jaimi

Jaimi Addison

Job Title: Wellbeing Coordinator

Joined: 2024

Hello, my name is Jaimi. I am the Activity and Wellbeing Coordinator in Havencourt Care Home. I joined the team in July 2024. I am responsible for ensuring the residents have stimulating and exciting activities planned to help promote healthy socialisation and a positive environment for everyone.


Rini (Anna)

Rini (Anna) Boyd

Job Title: Head Chef

Joined: 2022

Hi, my name is Anna! I am the Head Chef in Havencourt Care Home and I started working here in July 2022. I have been a Trained Chef for 18 years and I have 10 years’ experience of working in different Care Homes.


Valerie

Valerie Duncan

Job Title: Head Housekeeper

Joined: 2019

Hello, my name is Valerie. I am the Head Housekeeper in Havencourt Care Home, I joined the team in September 2019 and started as a Domestic Assistant. I am responsible for making sure the Home is always clean and presentable and ensuring the Domestic staff are able to complete their daily tasks to a high standard.


Frequently Asked Questions about Havencourt Care Home

What types of Care is Havencourt Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Havencourt Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Havencourt Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Havencourt Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Havencourt Care Home to the centre of Stonehaven?

0.6 mile(s) as the crow flies, distance by road may be significantly further.