Please reach out to the team for more information on fees.
Kynnaird House has a Review Score of 9.7 (9.701) out of 10, based on 16 reviews in the last 2 years. Over all time Kynnaird House has 48 reviews.
Review from B N (Brother-in-law of Resident) published on 20 December 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Cameron, Kynnaird House Care Home at Kynnaird House
Thank you for your kind words about Kynnaird House. We're so pleased to hear that you've had an excellent experience and that our team's care and dedication have left a positive impression. It's wonderful to know you've found our staff to be happy and caring - it means so much to us to hear this. Thank you for taking the time to share your feedback!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert W (Husband of Resident) published on 23 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you for your wonderful review! We're thrilled to hear that your wife is receiving such great care at Kynnaird House. Our team is dedicated to providing a compassionate environment, and it's heartwarming to know that their efforts are making a positive impact. We appreciate your feedback and will continue to strive for excellence in caring for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Wife of Resident) published on 23 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you for your wonderful review! We're thrilled to hear that your husband is receiving such great care at Kynnaird House. Our team is dedicated to providing a compassionate environment, and it's heartwarming to know that their efforts are making a positive impact. We appreciate your feedback and will continue to strive for excellence in caring for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Wife of Resident) published on 23 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you for your wonderful review! Our team is dedicated to providing a compassionate environment, and it's heartwarming to know that their efforts are making a positive impact. We appreciate your feedback and will continue to strive for excellence in caring for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P B (Daughter of Resident) published on 10 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you for your wonderful review! We're thrilled to hear that your Dad is receiving such great care at Kynnaird House. Our team is dedicated to providing a compassionate environment, and it's heartwarming to know that their efforts are making a positive impact. We appreciate your feedback and will continue to strive for excellence in caring for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey R (Daughter of Resident) published on 2 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you for sharing your positive experience with Kynnaird House. We are delighted to hear that your mum has settled in well. It's heartwarming to know that she feels happy, well looked after and comfortable in our care. We truly appreciate your review and look forward to continuing to provide a warm and welcoming environment for your mum and all our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne B (Daughter of Resident) published on 27 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Manager at Kynnaird House
Thank you for sharing your positive experience with Kynnaird House. We are delighted to hear that your dad has settled in well. It's heartwarming to know that he feels happy and comfortable in our care. We truly appreciate your review and look forward to continuing to provide a warm and welcoming environment for your dad and all our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane B (Daughter of Resident) published on 26 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Manager at Kynnaird House
Thank you for sharing your positive experience with Kynnaird House. We are delighted to hear that your mum has settled in well. It's heartwarming to know that you feel stress-free and you find that staff are kind and caring. We truly appreciate your review and look forward to continuing to provide a warm and welcoming environment for your mum and all our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela C (Son of Resident) published on 14 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Kynnaird House
Thank you for sharing your positive experience with Kynnaird House. We are delighted to hear that your mum has settled in well and is enjoying her interactions with our colleagues. It's heartwarming to know that she feels happy and comfortable in our care. We truly appreciate your feedback and look forward to continuing to provide a warm and welcoming environment for your mum and all our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H W (Cousin of Resident) published on 19 December 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Kynnaird House
Thank you for taking the time to share your thoughts on Kynnaird House. We truly appreciate your feedback and are delighted to hear about your positive experience. The team at Kynnaird House are dedicated to providing exceptional care, and it warms our hearts to know that they have been friendly and obliging. We believe in open communication, and we're glad to hear that the manager is available and easy to talk to. It is important for us to create an environment where everyone can express their concerns and needs openly. We're thrilled to know that your cousin is always clean and content. Ensuring the comfort and well-being of our residents is our top priority, and it brings us great joy to hear that we have succeeded in this regard. Thank you once again for sharing your experience with us. We appreciate your trust in Kynnaird House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E H (Cousin of Resident) published on 18 December 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Kynnaird House
Thank you for sharing your heartfelt feedback about the staff at Kynnaird House. We are incredibly touched by your kind words and are glad to hear that our team has been wonderful in their care for your relative. Kindness, encouragement, and patience are not just qualities we value, but qualities we strive to embody in our interactions with every resident. We understand the importance of optimising pain relief and providing assistance with physiotherapy. It warms our hearts to know that our team has put in considerable effort to ensure your relative's needs are met in these aspects, supporting their overall well-being. Knowing that your mind is at ease, knowing that your loved one is being nurtured in a cheerful and safe environment, is genuinely uplifting. We believe that a positive atmosphere is essential for our residents' happiness and recovery. We're grateful for your trust in our ability to create such an environment for your relative.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M A (Friend of Resident) published on 18 December 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Cameron, Care Home Representative at Kynnaird House
Thank you for taking the time to share your experience at Kynnaird House with us. We're delighted to hear that your friend has received excellent care since moving into our nursing home. Providing a warm and welcoming environment is at the forefront of our mission, and we're glad to hear that this has been reflected in your friend's time here.
We're pleased that our team has been attentive to her needs and that outside services have been employed promptly. Our team takes great pride in listening to and acting upon requests, so we're thrilled that your friend feels heard and supported. It's reassuring to hear that your friend feels safe and warm, and has companionship when she wants it. Our team understands how crucial it is to provide personalised care to each of our residents, and we're glad that your friend has had a positive experience with us.
We appreciate your kind words and look forward to continuing to provide compassionate care to our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin P (Son of Resident) published on 18 December 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Cameron, Care Home Representative at Kynnaird House
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words about our compassionate and polite colleagues and our prompt and professional handling of concerns. We kindly ask you to reach out to our manager directly. They would be happy to discuss anything further with you and address any specific concerns you may have. Your feedback is invaluable to us as we strive to provide the best possible care and well-being for our residents. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you so much for your kind words and positive review. Will let staff know about your feedback. I'm pleased to hear that you are happy with the care of your mum Kynnaird. The staff are working very hard to ensure that a high standard of care is delivered to all residents. I will share your review with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ernie S (Son of Resident) published on 24 May 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you so much for your kind words and positive review. Will let staff know about your feedback. I'm pleased to hear that you are happy with the care your mother is receiving at Kynnaird. The staff are working very hard to ensure that a high standard of care is delivered to all residents. I will share your review with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane P (Cousin of Resident) published on 11 May 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Home Manager at Kynnaird House
Thank you so much for your kind words and positive review. Will let staff know about your feedback. I'm pleased to hear that you are happy with the care your cousin is receiving at Kynnaird. The staff are working very hard to ensure that a high standard of care is delivered to all residents. I will share your review with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Son of Resident) published on 8 November 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Manager at Kynnaird House
Thank you so much for your very positive review, I am pleased to hear that you are happy with the care your father is receiving at Kynnaird. The staff team treat all residents with dignity and respect and work very hard to ensure that high standards of care are delivered. I will share your review with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George S (Son of Resident) published on 26 October 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Manager at Kynnaird House
Hi George,
Thank you for your kind words, will let the staff know about your feedback, it is a pleasure caring for your mum.
Kind Regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine M (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Deputy Manager at Kynnaird House
Hi Elaine,
Thank you for your kind words. It is a pleasure caring for your mother. I will let the staff know about your feedback.
Kind Regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane D (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselle Alberto, Manager at Kynnaird House
Hi Jane,
Thank you for your kind words and feedback. I will ensure I pass this over to the team.
Kind Regards,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.701) out of 10 for Kynnaird House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.701 for Kynnaird House is calculated as follows: ( (143 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.701
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kynnaird House is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jul 2023
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home manager
Joined: 2004
Roselle is one of the long-standing members of the Meallmore team. In October 2022 Roselle was appointed as care home manager of Kynnaird House where she has worked for the last 20 years. Before this Roselle was deputy manager for three years. Roselle joined Kynnaird in November 2004, where she started as a senior carer having moved to Scotland from the Philippines. Commencing on her experience with Meallmore, Roselle loves her job. There's a lovely culture and she really likes the residents and the staff, she feels that everyone was so kind, friendly and accommodating- which for Roselle they become like a family. At the very beginning, she feels that Kynnaird is her home.
Roselle's aim is to provide high-quality, personalized care for elderly people. Roselle is committed in developing a relaxed and happy home where people enjoy living and working
Job Title: Deputy Manager
Joined: 2020
Angelica completed her degree in Biology in 2005 and gained her Nursing degree and Qualification in the Philippines in 2008, where she started as a staff nurse building her clinical experience before moving abroad. Angelica was working as a Nursing Supervisor in one of the Care Homes in the United Arab Emirates before joining Meallmore as a Staff Nurse in 2020 then promoted to Clinical Lead Position in 2023 and worked her way up to Deputy Manager Position in 2024.
As a Deputy Manager at Kynnaird, Angelica is committed to ensuring the highest standards of care and support for the residents, fostering a safe and nurturing environment. Angelica’s passion lies in enhancing the resident’s quality of life, and she thrives on building strong relationships with both residents and their families as well as her colleagues. Angelica leads
and mentor her team and promote professional development and teamwork. In her free time, Angelica likes to read and spend her time with her loved ones and friends as she believes that a well-rounded life enhances the ability to care for others.
Job Title: Head Chef
Joined: 2017
Lesley is a dedicated and passionate Chef to Kynnaird. She started as an assistant cook in August 2017 and then was promoted to head chef in 2022. Lesley has experience in preparing nutritious and delicious meals tailored to meet the dietary needs of our residents. She is knowledgeable about food safety regulations and committed to maintaining high standards of hygiene in the kitchen.
Lesley works closely with the care team to create meal plans that promote health and well-being while also considering the preferences of our residents. Has a positive attitude, creativity in meal preparation, and has the ability to work collaboratively as essential. She loves cooking and has a desire to make a difference in the lives of others
Job Title: Administrator
Joined: 2011
Rachel began her journey in Kynnaird as a Care Assistant and quickly progressed to Senior Carer, showcasing her dedication and passion for providing exceptional care. She then took on the role of Housekeeping Supervisor, where she further demonstrated her commitment to maintaining a clean and welcoming environment for our residents.
As our Administrator, Rachel brings a wealth of experience and a strong understanding of the care home environment. In this role, she is responsible for managing administrative tasks, ensuring compliance with regulations, coordinating schedules, and supporting the overall operations of the care home. Her passion for every position she has held shines through in her work, and we are confident that she will continue to enhance our team and contribute to the quality of care we provide.
Job Title: Activity Organiser
Joined: 2020
Chelsey began her journey with us at just 16 years old as a Housekeeping Assistant, demonstrating her commitment to our care home from a young age. At 18, she transitioned into a caring role, where she developed strong relationships with our residents and gained valuable experience in providing compassionate care. Two years ago, Chelsey took on the role of Activity Organizer, where she truly shines.
As our Activity Organizer, Chelsey is responsible for planning and facilitating engaging activities that promote social interaction, mental stimulation, and overall well-being for our residents. She designs a diverse program of events tailored to the interests and abilities of our residents, ensuring that everyone has the opportunity to participate and enjoy meaningful experiences. Chelsey's enthusiasm and creativity make her an invaluable member of our team, and she is committed to enriching the lives of those in our care.
Job Title: Housekeeping Supervisor
Joined: 2024
Gemma is our Housekeeping Supervisor, a role she has embraced since joining us in January this year. Despite her relatively short time in this position, Gemma has already proven herself to be a committed and effective leader in our housekeeping team.
As the Housekeeping Supervisor, Gemma is responsible for overseeing the cleanliness and maintenance of our care home, ensuring that all areas meet high standards of hygiene and comfort for our residents. She manages the housekeeping staff, coordinates daily tasks, and implements best practices to maintain a safe and welcoming environment. Gemma's dedication to her role and her attention to detail make her an essential part of our team.
Job Title: Maintenance
Joined: 2015
Ionel began his career with us at Meallmore nine years ago as a Care Assistant, where he developed a deep understanding of our residents' needs. Two years ago, he transitioned into the maintenance role, bringing his expertise and dedication to ensuring our care home operates smoothly.
In his position as Maintenance Man, Ionel is responsible for the upkeep and repair of the facility, addressing any issues that arise promptly and efficiently. His commitment to maintaining a safe and comfortable environment has made a significant difference in our home, and his proactive approach ensures that our residents can enjoy their surroundings without concern.
