Please reach out to the team for more information on fees.
Kynnaird House has a Review Score of 9.7 (9.701) out of 10, based on 16 reviews in the last 2 years. Over all time Kynnaird House has 48 reviews.
Review from Val R (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your very positive review and I am pleased to hear that you are happy with the care your mum is receiving at Kynnaird. The staff team treat all residents with dignity and respect and work very hard to ensure that high standards of care are delivered. I will share your review with them.
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Review from Brenda A (Wife of Resident) published on 30 June 2021
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your very positive review and I am pleased to hear that you are happy with the care your husband is receiving at Kynnaird. The staff team treat all residents with dignity and respect and work very hard to ensure that high standards of care are delivered. I will share your review with them.
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Review from Keith M (Son of Resident) published on 30 June 2021
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your lovely review and I am so glad that you feel your mum is looking better since moving to Kynnaird. The staff team work very hard to ensure that all our residents are given the best care possible and I will be sure to share your feedback with them
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Review from Pauline B (Daughter of Resident) published on 30 June 2021
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your lovely review and I am pleased that you are happy with the care your mum is receiving at Kynnaird. The staff team work very hard to ensure that all our residents are given a high standard of care and to ensure that their quality of life is the best it can be during these difficult times.
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Review from R B (Daughter-in-law of Resident) published on 29 June 2021
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your lovely review and so pleased to see you appear happy with the care provided, but equally that you feel any issues are dealt with promptly.
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Review from S K (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your positive review. It is so nice for the staff team to get these comments as they can see they are appreciated.
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Review from C L (Resident) published on 29 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your lovely positive review. It is so nice to be reviewed by someone who lives in the care home and sees everything that goes on first hand. We all hope you are with us for a very long time to come.
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Review from Janice D (Granddaughter of Resident) published on 29 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your very positive review. I am so glad that you feel safe when visiting and are aware that we are following the guidelines to ensure the safety of our residents, staff team and our visitors.
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Review from K W (Daughter of Resident) published on 28 June 2021
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your very positive review and I am so pleased that you are happy with the care your mum receives at Kynnaird.
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Review from Elizabeth F (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for the lovely review. The Kynnaird team work very hard to ensure that everyone is treated with dignity and respect at all times, and the chefs and kitchen staff ensure that the meals are nutritious and well presented.
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Review from Y K (Granddaughter of Resident) published on 28 June 2021
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your positive review. I am pleased that you are happy with the care that your relative receives at Kynnaird. The team work very hard.
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Review from A W (Great-Niece of Resident) published on 16 June 2021
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your positive review and I am so pleased that you are happy with the care and that your aunt is content at Kynnaird. The staff work very hard to ensure that the care delivered meets high standards and I will ensure that your comments are passed on to the staff team.
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Review from R C (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you very much for your very positive review of Kynnaird. I'm pleased to see that your visits to the home are a pleasant experience for you and that you feel welcome.
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Review from A B (Friend of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your positive review of Kynnaird. The team at Kynnaird work very hard to ensure that the residents are cared for to a high standard and that they feel safe and secure at all times.
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Review from Donna M (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your lovely review and very positive comments, which I will share with the team. The staff at Kynnaird do work exceptionally hard to ensure that all our residents receive a high standard of care and endeavour to give each resident individualised care. I am so happy to see that your mum feels relaxed and content at Kynnaird and that you are satisfied with the care she receives.
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Review from William N (Brother-in-law of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your very positive review. We are delighted that you are satisfied with the care we provide, as our staff work very hard to ensure that a high standard of care is delivered to everyone. I will make sure your comments are passed on to the team.
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Review from Eileen D (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you very much for your review and I am so sorry that you are noticing a nasty odour. I would be happy to speak with you so we can get this resolved. We understand that things are very different at the moment and therefore appreciate your comments which will help us improve our service.
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Review from Eric M (Son of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you very much for such a positive review and your very kind comments, I will make sure these are passed on to the staff. I am so pleased you feel welcome when you visit and that you are satisfied with the care we provide.
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Review from Lorraine J (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your lovely review and we are so pleased that you are happy with the care your mum gets at Kynnaird. Our staff team work so hard to ensure a high standard of care is delivered and also making sure that any issues or concerns are dealt with promptly. I will ensure that your comments are passed on to the staff team.
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Review from Martin E (Son of Resident) published on 15 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your positive review of Kynnaird. We are so glad that you find our staff helpful when you visit, as they do work very hard to ensure that relatives feel welcome. I am pleased that you are very satisfied with the service we provide at Kynnaird and I will make sure this is passed on to staff.
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The Review Score of 9.7 (9.701) out of 10 for Kynnaird House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.701 for Kynnaird House is calculated as follows: ( (143 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.701
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kynnaird House is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jul 2023
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home manager
Joined: 2004
Roselle is one of the long-standing members of the Meallmore team. In October 2022 Roselle was appointed as care home manager of Kynnaird House where she has worked for the last 20 years. Before this Roselle was deputy manager for three years. Roselle joined Kynnaird in November 2004, where she started as a senior carer having moved to Scotland from the Philippines. Commencing on her experience with Meallmore, Roselle loves her job. There's a lovely culture and she really likes the residents and the staff, she feels that everyone was so kind, friendly and accommodating- which for Roselle they become like a family. At the very beginning, she feels that Kynnaird is her home.
Roselle's aim is to provide high-quality, personalized care for elderly people. Roselle is committed in developing a relaxed and happy home where people enjoy living and working
Job Title: Deputy Manager
Joined: 2020
Angelica completed her degree in Biology in 2005 and gained her Nursing degree and Qualification in the Philippines in 2008, where she started as a staff nurse building her clinical experience before moving abroad. Angelica was working as a Nursing Supervisor in one of the Care Homes in the United Arab Emirates before joining Meallmore as a Staff Nurse in 2020 then promoted to Clinical Lead Position in 2023 and worked her way up to Deputy Manager Position in 2024.
As a Deputy Manager at Kynnaird, Angelica is committed to ensuring the highest standards of care and support for the residents, fostering a safe and nurturing environment. Angelica’s passion lies in enhancing the resident’s quality of life, and she thrives on building strong relationships with both residents and their families as well as her colleagues. Angelica leads
and mentor her team and promote professional development and teamwork. In her free time, Angelica likes to read and spend her time with her loved ones and friends as she believes that a well-rounded life enhances the ability to care for others.
Job Title: Head Chef
Joined: 2017
Lesley is a dedicated and passionate Chef to Kynnaird. She started as an assistant cook in August 2017 and then was promoted to head chef in 2022. Lesley has experience in preparing nutritious and delicious meals tailored to meet the dietary needs of our residents. She is knowledgeable about food safety regulations and committed to maintaining high standards of hygiene in the kitchen.
Lesley works closely with the care team to create meal plans that promote health and well-being while also considering the preferences of our residents. Has a positive attitude, creativity in meal preparation, and has the ability to work collaboratively as essential. She loves cooking and has a desire to make a difference in the lives of others
Job Title: Administrator
Joined: 2011
Rachel began her journey in Kynnaird as a Care Assistant and quickly progressed to Senior Carer, showcasing her dedication and passion for providing exceptional care. She then took on the role of Housekeeping Supervisor, where she further demonstrated her commitment to maintaining a clean and welcoming environment for our residents.
As our Administrator, Rachel brings a wealth of experience and a strong understanding of the care home environment. In this role, she is responsible for managing administrative tasks, ensuring compliance with regulations, coordinating schedules, and supporting the overall operations of the care home. Her passion for every position she has held shines through in her work, and we are confident that she will continue to enhance our team and contribute to the quality of care we provide.
Job Title: Activity Organiser
Joined: 2020
Chelsey began her journey with us at just 16 years old as a Housekeeping Assistant, demonstrating her commitment to our care home from a young age. At 18, she transitioned into a caring role, where she developed strong relationships with our residents and gained valuable experience in providing compassionate care. Two years ago, Chelsey took on the role of Activity Organizer, where she truly shines.
As our Activity Organizer, Chelsey is responsible for planning and facilitating engaging activities that promote social interaction, mental stimulation, and overall well-being for our residents. She designs a diverse program of events tailored to the interests and abilities of our residents, ensuring that everyone has the opportunity to participate and enjoy meaningful experiences. Chelsey's enthusiasm and creativity make her an invaluable member of our team, and she is committed to enriching the lives of those in our care.
Job Title: Housekeeping Supervisor
Joined: 2024
Gemma is our Housekeeping Supervisor, a role she has embraced since joining us in January this year. Despite her relatively short time in this position, Gemma has already proven herself to be a committed and effective leader in our housekeeping team.
As the Housekeeping Supervisor, Gemma is responsible for overseeing the cleanliness and maintenance of our care home, ensuring that all areas meet high standards of hygiene and comfort for our residents. She manages the housekeeping staff, coordinates daily tasks, and implements best practices to maintain a safe and welcoming environment. Gemma's dedication to her role and her attention to detail make her an essential part of our team.
Job Title: Maintenance
Joined: 2015
Ionel began his career with us at Meallmore nine years ago as a Care Assistant, where he developed a deep understanding of our residents' needs. Two years ago, he transitioned into the maintenance role, bringing his expertise and dedication to ensuring our care home operates smoothly.
In his position as Maintenance Man, Ionel is responsible for the upkeep and repair of the facility, addressing any issues that arise promptly and efficiently. His commitment to maintaining a safe and comfortable environment has made a significant difference in our home, and his proactive approach ensures that our residents can enjoy their surroundings without concern.
