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Kynnaird House has a Review Score of 9.7 (9.701) out of 10, based on 16 reviews in the last 2 years. Over all time Kynnaird House has 48 reviews.
Review from Christine R (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card •
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Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you so much for your lovely review. I am very pleased that you feel that your mum is well cared for, as our staff team work very hard to deliver a high standard of care. I am sure they will all appreciate your lovely comments.
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Review from Kate M (Friend of Resident) published on 15 June 2021
Submitted via Postal Card •
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Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your lovely review and I am so glad that you feel welcome when your visit Kynnaird. The staff work very hard to ensure that our residents feel safe and secure and do their best to deliver a high standard of care, so it is very nice to see your comments, and I will make sure these are passed on to the team.
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Review from Wilma B (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card •
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Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you for your positive review and I'm sorry that we haven't had a chance to meet yet, but I would be happy to come in any weekend to have a chat with you. I'm glad that you are satisfied with the care that we provide and we appreciate your comments in relation to the staff. The team at Kynnaird do work very hard to ensure that our residents receive a high standard of care and feel safe and secure.
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Review from L N (Sister-in-law of Resident) published on 15 June 2021
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Reply from Elaine Crawford, Care Home Manager at Kynnaird House
Thank you very much for your positive review. We realise how difficult outdoor visits can be at times, especially when the weather isn't great, but I'm so pleased that you felt welcomed by the staff team.
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Review from S T (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card •
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Reply from Louise Marshall, Area Manager at Kynnaird House
Thank you for taking the time to write about Kynnaird House. I will share your feedback with our staff team. We understand how challenging the pandemic has been for our residents and families and we will continue to do our best to make sure visits are as safe and happy as possible.
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Review from Rosaline D (Niece of Resident) published on 14 June 2021
Submitted via Postal Card •
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Reply from Louise Marshall, Area Manager at Kynnaird House
Thank you for your kind feedback, which I will share with the staff team.
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Review from J S (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card •
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Reply from Louise Marshall, Area Manager at Kynnaird House
Thank you for taking the time to write about Kynnaird House Care Home. Our staff team work very hard to ensure a clean, safe, and comfortable home for our residents. We are pleased that you are happy with the service provided for our residents and families.
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Review from G F (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card •
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Reply from Louise Marshall, Area Manager at Kynnaird House
Thank you for your kind review. I will ask our Home Manager to get in touch with you to discuss the difficulties with the phone, as we would like to resolve the issue.
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The Review Score of 9.7 (9.701) out of 10 for Kynnaird House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.701 for Kynnaird House is calculated as follows: ( (143 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.701
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kynnaird House is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jul 2023
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home manager
Joined: 2004
Roselle is one of the long-standing members of the Meallmore team. In October 2022 Roselle was appointed as care home manager of Kynnaird House where she has worked for the last 20 years. Before this Roselle was deputy manager for three years. Roselle joined Kynnaird in November 2004, where she started as a senior carer having moved to Scotland from the Philippines. Commencing on her experience with Meallmore, Roselle loves her job. There's a lovely culture and she really likes the residents and the staff, she feels that everyone was so kind, friendly and accommodating- which for Roselle they become like a family. At the very beginning, she feels that Kynnaird is her home.
Roselle's aim is to provide high-quality, personalized care for elderly people. Roselle is committed in developing a relaxed and happy home where people enjoy living and working
Job Title: Deputy Manager
Joined: 2020
Angelica completed her degree in Biology in 2005 and gained her Nursing degree and Qualification in the Philippines in 2008, where she started as a staff nurse building her clinical experience before moving abroad. Angelica was working as a Nursing Supervisor in one of the Care Homes in the United Arab Emirates before joining Meallmore as a Staff Nurse in 2020 then promoted to Clinical Lead Position in 2023 and worked her way up to Deputy Manager Position in 2024.
As a Deputy Manager at Kynnaird, Angelica is committed to ensuring the highest standards of care and support for the residents, fostering a safe and nurturing environment. Angelica’s passion lies in enhancing the resident’s quality of life, and she thrives on building strong relationships with both residents and their families as well as her colleagues. Angelica leads
and mentor her team and promote professional development and teamwork. In her free time, Angelica likes to read and spend her time with her loved ones and friends as she believes that a well-rounded life enhances the ability to care for others.
Job Title: Head Chef
Joined: 2017
Lesley is a dedicated and passionate Chef to Kynnaird. She started as an assistant cook in August 2017 and then was promoted to head chef in 2022. Lesley has experience in preparing nutritious and delicious meals tailored to meet the dietary needs of our residents. She is knowledgeable about food safety regulations and committed to maintaining high standards of hygiene in the kitchen.
Lesley works closely with the care team to create meal plans that promote health and well-being while also considering the preferences of our residents. Has a positive attitude, creativity in meal preparation, and has the ability to work collaboratively as essential. She loves cooking and has a desire to make a difference in the lives of others
Job Title: Administrator
Joined: 2011
Rachel began her journey in Kynnaird as a Care Assistant and quickly progressed to Senior Carer, showcasing her dedication and passion for providing exceptional care. She then took on the role of Housekeeping Supervisor, where she further demonstrated her commitment to maintaining a clean and welcoming environment for our residents.
As our Administrator, Rachel brings a wealth of experience and a strong understanding of the care home environment. In this role, she is responsible for managing administrative tasks, ensuring compliance with regulations, coordinating schedules, and supporting the overall operations of the care home. Her passion for every position she has held shines through in her work, and we are confident that she will continue to enhance our team and contribute to the quality of care we provide.
Job Title: Activity Organiser
Joined: 2020
Chelsey began her journey with us at just 16 years old as a Housekeeping Assistant, demonstrating her commitment to our care home from a young age. At 18, she transitioned into a caring role, where she developed strong relationships with our residents and gained valuable experience in providing compassionate care. Two years ago, Chelsey took on the role of Activity Organizer, where she truly shines.
As our Activity Organizer, Chelsey is responsible for planning and facilitating engaging activities that promote social interaction, mental stimulation, and overall well-being for our residents. She designs a diverse program of events tailored to the interests and abilities of our residents, ensuring that everyone has the opportunity to participate and enjoy meaningful experiences. Chelsey's enthusiasm and creativity make her an invaluable member of our team, and she is committed to enriching the lives of those in our care.
Job Title: Housekeeping Supervisor
Joined: 2024
Gemma is our Housekeeping Supervisor, a role she has embraced since joining us in January this year. Despite her relatively short time in this position, Gemma has already proven herself to be a committed and effective leader in our housekeeping team.
As the Housekeeping Supervisor, Gemma is responsible for overseeing the cleanliness and maintenance of our care home, ensuring that all areas meet high standards of hygiene and comfort for our residents. She manages the housekeeping staff, coordinates daily tasks, and implements best practices to maintain a safe and welcoming environment. Gemma's dedication to her role and her attention to detail make her an essential part of our team.
Job Title: Maintenance
Joined: 2015
Ionel began his career with us at Meallmore nine years ago as a Care Assistant, where he developed a deep understanding of our residents' needs. Two years ago, he transitioned into the maintenance role, bringing his expertise and dedication to ensuring our care home operates smoothly.
In his position as Maintenance Man, Ionel is responsible for the upkeep and repair of the facility, addressing any issues that arise promptly and efficiently. His commitment to maintaining a safe and comfortable environment has made a significant difference in our home, and his proactive approach ensures that our residents can enjoy their surroundings without concern.