Pitcairn Lodge Nursing Home

Kirkton of Skene, Westhill AB32 6XT
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9.6 58 Reviews
  • Pitcairn Lodge Nursing Home, Westhill
Located in a beautiful rural setting, with views over Westhill, Pitcairn Lodge is a home which is truly part of the local community. The team, many of whom have been with the home for over 10 years, are passionate about enriching the lives of their residents with activities and experiences which bring them joy.

Providing residential, dementia, nursing and palliative care, they also provide respite care breaks. These are ideal for family carers looking after loved ones at home, who would like to plan a short break themselves.

The community are embraced into life in the home, keeping those special connections alive. The team take the residents to churches they have gone to all their lives, as well as welcoming church groups into the home.

Local school and nursery children are regular visitors, joining in with activities and performing for the residents. There is a regular musical memories exercise group, a touring puppet theatre and therapy dogs. And the residents enjoy regular shopping trips, pub lunches and visits to community cafés.

The home has a large garden. This summer the residents have enjoyed growing their own produce in the raised beds, harvesting it for the chef to use in the kitchen.

Mealtimes are a real highlight of the day, with the home’s chef crowned winner of the regional Best Performing Chef award at Sanctuary Care’s MasterChef Conference. From delicious roast dinners with all the trimmings, to freshly baked cakes for afternoon tea.

There are welcoming lounges to enjoy activities and spend time with loved ones, who are welcome at any time. And there’s a private family and friends Facebook group, where families can see what their loved ones have been enjoying doing, even if they can’t be there in person.

A hairdresser visits twice a week for appointments with the residents in the home’s salon. And there are regular pamper sessions, with manicures and hand massages.

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Care Provided by Pitcairn Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Witkowski (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Pitcairn Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,878

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1878, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Pitcairn Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Pitcairn Lodge Nursing Home Reviews (58)

Total of 58, showing 1-20
9.6

Pitcairn Lodge Nursing Home has a Review Score of 9.6 (9.592) out of 10, based on 20 reviews in the last 2 years. Over all time Pitcairn Lodge Nursing Home has 58 reviews.

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Review from L A (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad is a recent resident and from the start he has been made welcome and has been well cared for by the staff. He hasn't been the easiest to look after, especially at night but all efforts have been made to ensure his comfort and safety. I very much appreciated a phone call from one of the night
nurses to discuss Dad's usual routine, likes, dislikes etc to try to help him settle as she had not been able to see me in person.
Communication has been good with nursing staff phoning in a timely manner with updates on GP visits etc, chatting about how Dad is on every visit and regular emails keeping me up to date with events and activities coming up.
There were some difficulties in communication with Head Office initially with regards to finance, necessitating several phone calls, but this has been resolved.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your review for Pitcairn Lodge. We're so pleased to hear that your dad has felt so welcomed and well cared for by our team. Communication is key, and we're glad you've found our team so helpful. We also appreciate your patience regarding the initial finance queries and are happy this has now been resolved. If there's anything more we can do to support you and your dad, please don't hesitate to reach out.


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Review from N R (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Pitcairn Lodge for just over a week now, and we couldn't be happier with how everything has gone. The staff and management at Pitcairn Lodge have been incredibly helpful and supportive, making the process easier for us. As a family we've really appreciated their guidance and professionalism.
The home itself is maintained and organized, making our overall experience positive.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your kind words. We're so pleased to hear that your dad has settled in so well at Pitcairn Lodge and that you've had such a positive experience. Our team strives to provide such a supportive and welcoming environment for both residents and their families, so it's wonderful to know their efforts have made a difference. We truly appreciate your feedback and look forward to continuing to provide the best care for your dad.


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Review from M S (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pitcairn Lodge management and staff could not have been more helpful and accommodating. A special mention must be said for the Home Manager, who has gone above and beyond! The whole family are grateful for her professionalism and kindness towards my father and the whole family. Thank you!

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your wonderful feedback. We're delighted to hear that the management and staff at Pitcairn Lodge have been so helpful and supportive. A special thank you for recognising the Home Manager's dedication - your kind words will mean so much to the whole team. We truly appreciate your support, thank you.


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Review from S F (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very reluctant to move to a care home but she has really settled into Pitcairn Lodge. The staff have been very supportive and she loves her bright, sunny room. The food is excellent and just to her taste ie. not spicy and how she remembers food from her younger years.
There are lots of activities
on offer which the residents can do as much or as little as they choose.
The building is very clean, modern and all on one level so that has given Mum confidence in moving around.
She is looking forward to spending more time in the lovely gardens when the weather gets warmer.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for sharing your lovely feedback. We're so pleased to hear that your mum has settled in so well at Pitcairn Lodge. It's wonderful to know she enjoys her bright room, the delicious food, and the variety of activities available. We're also glad that the layout has helped boost her confidence. We look forward to seeing her enjoy the gardens as the warmer weather arrives.


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Review from Euan S (Grandson of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Pitcairn Lodge Nursing Home are very friendly and welcoming. They are very good with the residents and I have no instances where this wouldn't be the case.
The facility is well kept and there is always fun activities and events for the residents.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your lovely review of our team at Pitcairn. We're delighted to hear that you find the staff so friendly, welcoming, and dedicated. It's also wonderful to know that you appreciate the activities and the well-kept environment. Your kind words will mean a lot to our team, thank you.


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Review from M S (Granddaughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pitcairn Lodge make a huge effort to keep their residents entertained and busy by doing lots of varied activities I.e. arts and crafts, keep fit classes and many more. The staff are very friendly and welcoming and host lots of great family events.

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Review from Lesley S (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum wasn't able to to come to my house for Christmas Day celebrations but Pitcairn Lodge Nursing Home did an excellent job of making sure my mum had a lovely day with all the other residents. This gave me peace of mind and eased my guilt immensely.

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Review from Marie M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Pitcairn Lodge Nursing Home for over two years. During this time all his needs have been met with care and attention. Nothing is too much trouble, especially as my dad has a severe food allergy and the kitchen staff go out of their way to prepare food he can enjoy. Laundry
is turned around very quickly, I have never had to go looking for any items of clothing . There are always activities residents can participate in if they wish and seeing photos of them on Facebook enjoying themselves is reassuring. Staff and management are always available for a chat.

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Review from E S (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so friendly and helpful. They make the visiting experience as normal as possible for me and my family. My grandma is a part of the dementia unit and they do their very best to include her in activities and days out which we are very thankful for. The team works extremely hard to
make sure all the residents are happy and healthy - thank you.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your thoughtful feedback. We're delighted to hear that our team has made your visits to Pitcairn so enjoyable and as normal as possible for you and your family. It's heartwarming to know that your grandma is cared for with such dedication and that she enjoys taking part in so many activities and outings. Your appreciation means a great deal, thank you for your kind words.


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Review from L M (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pitcairn looks great since it's refurbished, very light and airy and the addition of the family room is lovely. My mum has been at Pitcairn for a few years now and has always been well cared for and the staff are always very friendly and helpful. The varied activities offered at Pitcairn keep Mum entertained.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your kind words. We're delighted to hear that you appreciate the refurbishment and the addition of the family room. It's wonderful to know your mum enjoys the activities and feels so well cared for by our devoted team at Pitcairn. Your feedback means a lot to us, and we're committed to ensuring the home is a warm, welcoming, and engaging environment for all our residents and their families.


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Review from Mandy E (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff in Larch caring and attentive in their duties. The lines of communication are always open and they keep you well informed.
Very impressed with the new management, who I believe will bring the home to a higher level.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your thoughtful feedback for our team at Pitcairn Lodge. We're so glad to hear that you find the staff at Larch so caring and attentive, and that communication has been so effective. It's also wonderful to hear your positive impression of the new management team - we're committed to continually growing and providing the highest level of care. Your support and trust mean a great deal.


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Review from G S (Son-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a good atmosphere with plenty of staff looking after the needs of the residents. Residents always appear to have a good relationship with carers and also appear to be well-known and on first name terms.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your lovely feedback for our team at Pitcairn. We're so pleased to hear you've noticed the positive atmosphere and the strong relationships between residents and our team. Building personal connections and ensuring everyone feels a sense of belonging in the home is at the heart of what we do. Your kind words are greatly appreciated, thank you.


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Review from A T (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are available to talk if necessary at all times. Staff are always friendly and helpful. Good communication from staff regarding any changes to meds etc. They adapt quickly to Mum's needs. Regular emails from home regarding activities etc

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your lovely feedback. We're so glad to hear that you've found our staff to be so friendly, helpful, and responsive to your mum's needs. Maintaining open communication and keeping families informed is very important to us, and we're pleased you appreciate the updates. Your kind words will mean a great deal to the team, thank you.


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Review from Malcolm W (Husband of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who suffers from Multiple Sclerosis, has been a resident of Pitcairn for nearly 8 years now and I simply cannot fault the service that she has received throughout this period.
Every aspect of the Home from location, staffing, service provision and facilities, etc is top-notch.
I simply cannot
imagine anywhere else that would be better for her.
My thanks, appreciation and admiration go to all the staff and home management team.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your heartfelt review. It's truly wonderful to hear that your wife has received such excellent care at Pitcairn over the past 8 years and that you feel so confident in every aspect of the home. The team will be touched to read your kind words of appreciation, thank you for sharing your experience.


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Review from Angela S (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's now coming up to the Christmas period and from the photos on social media (that are posted very regularly), they show how happy my mum is attending all the events (when she lived at home she never wanted to go out due to anxiety/dementia). There are always events she can take part in e.g. crafting,
baking, the nursery children visiting, going to a panto and rotary Xmas dinner, and it's wonderful to see her enjoying herself. Mum is well-fed (always gets her cup of tea), clean, dressed every day, has a routine and interacts with the staff and other residents in a positive way. Also from a medical perspective, the local GP and staff keep on top of any medical conditions that may arise. I know that she is receiving excellent care. I really want to give a big thank you to the management and staff who make Pitcairn a lovely home for my mum and a welcoming environment for us to visit.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your wonderful review. It's heartwarming to hear how much your mum is enjoying life at Pitcairn, especially all the special experiences and events. The team will be delighted to hear that you feel she is thriving, well-cared for, and engaged as they are so passionate about providing person-centred care for every single resident. Thank you for your words of appreciation.


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Review from A S (Daughter-in-law of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has received excellent care over the past 5 years.
She is very happy and content in the home. Staff are very aware of any medical attention she requires and are always in touch to let me know.
The staff that I see are friendly and welcoming.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mother-in-law is so happy and content with us at Pitcairn. Our team takes great pride in providing excellent care and maintaining clear communication with families. Your feedback means a lot to us, and we'll be sure to share it with the staff.


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Review from Keith B (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff try to engage with the residents throughout the day on a regular basis. Although it can be challenging with residents who have dementia they try to involve them in activities when they can.
Residents are encouraged to spend time in the lounges to avoid isolation by staying in their rooms.
The care home has improved the conditions by painting the lounges and replacing the carpets with flooring that is easier to clean and provides a fresh environment.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your thoughtful review. We're glad to hear you've noticed our passion for engaging our residents in meaningful experiences and creating a welcoming environment. We're also pleased you've appreciated the improvements to our lounges and flooring - we strive to maintain a fresh and welcoming, homely space for all at Pitcairn, so your feedback means a lot to us, thank you.


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Review from Graham W (Son of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving at Pitcairn both Dad and I have been chuffed to bits with all aspects of this wonderful haven. From staff, food, hygiene, warmth and comfort, first-rate on all counts. The gratitude we both feel towards all concerned, management, nurses, carers, cleaners and aux staff cannot be overstated.
The transformation in Dad now from when he arrived is obvious for all to see, Thank you one and all, your ongoing efforts really do make such a difference.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your wonderful review for Pitcairn, we are delighted your father is thriving there. The team will be touched to read your comments.


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Review from S G (Brother of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was admitted to Pitcairn in July 2020 during the Covid restrictions. The first eighteen months were challenging for residents, relatives and staff. My sister's mental health deteriorated fairly rapidly during this time (partly due to the reduced contact with family and friends and partly due
to the staff struggling to cope with restrictions. At the same time, maintaining staff motivation and standards was affected by things like staff sickness and staff leaving and a reduction in activities and staff/resident individual time with residents. There were several changes in the senior management team and admin, staff culminating, in the manager leaving and being replaced. Since the arrival of the new manager, things have started to improve greatly in the areas mentioned above, and there is much more openness to change. I am much happier with the overall care and potential for growth and improvement in standards. It was as if everyone had been suffering from "burnout".

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your review. Our highly experienced home manager and her team are extremely passionate about involving families and our residents in how Pitcairn is run and wholeheartedly embrace positive change. Of course, 2020 was a terribly challenging time for everyone, not just the care industry, and we are delighted to be moving onwards and upwards.


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Review from Eddie T (Son-in-law of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They appear to be settling in nicely. The only thing I’ve noticed is that they have lost their independence and perhaps allow them to choose which clothes to wear on the day rather than pick ones for them, it’s maybe worth asking the person what they want on the day rather than decide for them.

Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your high-scoring review for our team at Pitcairn. I can assure you that we are passionate about supporting our residents to retain their independence. When we help them get ready in the morning, we take the time to discuss what they would like to wear, as well as what they would like to do that day. Of course, some of our residents who live with dementia may sometimes forget this, but it is something we ensure we do each and every day.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Pitcairn Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Pitcairn Lodge Nursing Home is calculated as follows: ( (145 Excellents x 5) + (81 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 233 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitcairn Lodge Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Pitcairn Lodge Nursing Home

What types of Care is Pitcairn Lodge Nursing Home registered for?

Older Person Care, Dementia & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pitcairn Lodge Nursing Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Pitcairn Lodge Nursing Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Pitcairn Lodge Nursing Home?

Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pitcairn Lodge Nursing Home to the centre of Westhill?

1.7 mile(s) as the crow flies, distance by road may be significantly further.