The overall feel of the home was nice and welcoming. She settled in quite quickly,
John S (Son of Resident)
since her arrival the entire care team have worked hard to make my mum feel welcome
Michael C (Son of Resident)
Rooms are warm and cosy with special air mattress toppers available
Julie (Daughter-in-law of Resident)
Fees discussed on application.
Local authority funding also accepted
Cathay Care Home operate open visiting, however, would ask that visitors do not visit during meal times.
Private Car Park on site
Cathay Care Home has a Review Score of 9.6 (9.606) out of 10, based on 11 reviews in the last 2 years. Over all time Cathay Care Home has 30 reviews.
Review from S W (Friend of Resident) published on 7 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deena Jacobs, Manager at Cathay Care Home
I would just like to take this opportunity to say thank you for your lovely comments. We will make sure that they are passed on to the team.
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Review from J J (Friend of Resident) published on 2 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deena Jacobs, Manager at Cathay Care Home
Thank you so much for your review. I will relay to the staff team your lovely comments.
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Review from Michael C (Son of Resident) published on 3 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deena Jacobs, Manager at Cathay Care Home
I would just like to take the chance to say that we really appreciate your lovely comments.
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Review from Chris B (Son of Resident) published on 4 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kristin Jackson-Brown, Regional Director at Cathay Care Home
Thank you very much for the lovely review, it is our pleasure to take care of your parents. We are delighted to hear that you and your family are happy with the care for your mum and dad, the team will be so pleased to hear your feedback, thank you again.
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Review from K M (Friend of Resident) published on 2 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deena Jacobs, Manager at Cathay Care Home
Thank you for your lovely review. I will pass on your kind words to the team.
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Review from G F (Friend of Resident) published on 31 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kristin Jackson-Brown, Regional Director at Cathay Care Home
Thank you very much for the lovely review, we are pleased that you are happy with the care your friend is receiving at Cathay. Our team will be delighted to hear your positive review.
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Review from C K (Partner of Resident) published on 24 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deena Jacobs, Manager at Cathay Care Home
On behalf of Cathay's team, we want to thank you for writing this lovely review. I will pass on your generous words to the team.
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Review from Simon P (Son of Resident) published on 12 July 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Deena Jacobs, Manager at Cathay Care Home
Thank you very much for taking the time to leave us this feedback about your experience. Lovely to hear that Mum feels at home
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Review from John S (Son of Resident) published on 12 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Pablo Vilar-Stewart, Regional Support Manager at Cathay Care Home
Thank you so much for your lovely response. It has been amazing having your mother with us and thank you for your ongoing support.
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Review from A J (Friend of Resident) published on 30 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deena Jacobs, Manager at Cathay Care Home
Thank you for your lovely comments. The team appreciate you taking the time to submit your review. We are all glad that you and your friend are enjoying the entertainment and we look forward to seeing you in the bistro for a cuppa and maybe more suggestions for different types of activities.
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Review from Karen R (Daughter of Resident) published on 4 October 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Louise Queen, Manager at Cathay Care Home
Thank you for your feedback. One-to-one activities are offered but are perhaps not evidenced as well as some of our other larger group activities. I shall share this with our activities team so we can look at how to improve this going forward.
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Review from Tracey C (Daughter of Resident) published on 14 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Gordon, Manager at Cathay Care Home
Thank you for your lovely comments. The team and I really appreciate you taking the time to submit your review.
We are delighted your dad has settled into life at Cathay and is making new friends.
The residents look forward to seeing you and your pups again soon.
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Review from Peter N (Resident) published on 4 July 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jaqueline Jamieson, Manager at Cathay Care Home
Thank you so much for those kind words. Please come and see me if you have any questions or issues and I will do my best to answer them.
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Review from M N (Wife of Resident) published on 22 June 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jaqueline Jamieson, Manager at Cathay Care Home
Thank you for your kind words describing the staff. I will pass your suggestions onto the Chef for them to take on board.
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Review from Jake P (Grandson of Resident) published on 13 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Julie Stringfellow, Manager at Cathay Care Home
Thank you for your kind review. We are glad you had a positive visit with your grandad and hope to see you at Cathay again soon.
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Review from Alyson (Daughter of Resident) published on 10 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Julie Stringfellow, Manager at Cathay Care Home
Thank you for your review. We are so glad your mum has settled in at Cathay and love to see her smile around the home.
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Review from Ken P (Son of Resident) published on 7 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Julie Stringfellow, Manager at Cathay Care Home
Thank you for your kind review of Cathay. We value your feedback and hope that others find it useful also.
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Review from Corinna P (Daughter of Resident) published on 22 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Julie Stringfellow, Manager at Cathay Care Home
It was a pleasure to care for your mum throughout her time at Cathay and we valued your support throughout. Your mum has a lasting legacy within the home and touched so many hearts and memories.
Thank you.
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Review from Doris D (Wife of Resident) published on 11 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Stringfellow, Manager at Cathay Care Home
Thank you for your kind review. We really appreciate your support with the home and happy to see you.
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Review from M M (Friend of Resident) published on 9 February 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Julie Stringfellow, Manager at Cathay Care Home
Thank you for your feedback on Cathay. We hope to see you at the home soon.
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The Review Score of 9.6 (9.606) out of 10 for Cathay Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.606 for Cathay Care Home is calculated as follows: ( (87 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 132 Ratings = 4.606
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cathay Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jun 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 11 Apr 2025
Please do get in touch for further information
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Job Title: Home Manager
Joined: 2024
Deena Jacobs is an experienced and highly motivated Care Home Manager with a diverse skill set and a proven track record of career progression. She possesses a wealth of knowledge and expertise gained through her extensive work experience in the care industry.
As a Care Home Manager, Deena has demonstrated exceptional leadership skills, guiding teams to provide outstanding care services. She excels in staff management, including hiring, recruitment, training, and team building. Her organizational skills and attention to detail enable her to ensure compliance with all statutory, regulatory, and contractual requirements.
Deena's strengths lie in her ability to build strong relationships with residents, families, and multidisciplinary teams. She is adept at implementing personalised care plans and streamlining care processes to improve patient outcomes and enhance the quality of care.
With a passion for delivering compassionate and person-centred care, Deena possesses strong communication skills and a dedication to maintaining effective communication channels with all stakeholders.
She has proven her ability to manage multiple care homes, including those catering to individuals with learning disabilities and mental health issues.
With her commitment to excellence, leadership capabilities, and extensive experience in the care industry, Deena Jacobs is well-equipped to excel as a Care Home Manager, ensuring the highest standards of care and operational efficiency.
Job Title: Clinical Lead
Joined: 2022
With over three decades of experience in elderly care, Jacquie brings a wealth of knowledge and expertise to her role as Clinical Lead at Cathay Care Home. Her passion for providing exceptional care and her commitment to continuous learning make her an invaluable asset to our team and residents alike.
Jacquie has been the cornerstone of our clinical care team for the past two years. As our Clinical Lead, she oversees all aspects of nursing care and ensures that our residents receive the highest standard of care and support.
Jacquie has become a trusted figure for both our staff and the families of our residents. Her consistent presence provides a sense of stability and reassurance.
Jacquie's extensive background in older adult care allows her to bring innovative approaches to our care strategies. She continually seeks out the latest developments in elderly care and implements best practices to enhance the quality of life for our residents.
Jacquie is a strong advocate for person-centred care. She works tirelessly to educate staff to ensure that each resident's individual needs and preferences are at the heart of their care plan, promoting dignity, independence, and well-being.
Jacquie's dedication, expertise, and compassionate leadership continue to be a driving force behind the exceptional care we provide at Cathay Care Home.
Job Title: Deputy Manager
Joined: 2023
Meet Arun Chowdegowda, our Deputy Manager!
With a passion for elderly care and a wealth of experience, Arun brings dedication and expertise to our team. As a Registered Adult Nurse with the Nursing and Midwifery Council, Arun has spent the last three years specialising in dementia and elderly care settings.
Arun's diverse background includes:
• Strong leadership skills, coordinating with multidisciplinary teams to ensure the highest quality of care.
• Extensive experience in medication management, wound care, and palliative care.
• A champion for continence management and infection control.
• Expertise in creating person-centred care plans and meaningful activities for residents.
• A track record of building excellent relationships with residents' families.
With a Master's degree in Nursing and previous roles as a Clinical Instructor and Clinical Coordinator, Arun brings a wealth of knowledge to our care home. His commitment to professional growth and dynamic approach to nursing make him an invaluable asset to our team.
We're thrilled to have Arun as part of our Cathay Care Home Team, where his expertise and compassionate nature shine through in every aspect of resident care!
Job Title: Home Administrator
Joined: 2024
Louise Brown is an experienced and skilled Administrator with over 25 years of expertise in administration, HR, recruitment, and training. With a proven track record of career progression, she has developed a wealth of knowledge through her diverse roles, particularly in the human resources and care sectors.
As the Administrator at Cathay Care Home, Louise brings a strong background in HR functions, including staff recruitment, onboarding, and training. She excels in maintaining accurate staff records, ensuring compliance with relevant policies, and implementing internal audits. Louise’s organisational skills and attention to detail allow her to manage multiple administrative tasks efficiently, contributing to the smooth running of the home.
With a passion for making a positive impact in the workplace, Louise is committed to fostering a collaborative and supportive environment for both staff and residents. Her excellent communication skills and dedication to continuous improvement make her an asset to Cathay Care Home, where she plays a key role in ensuring the operational efficiency and quality of care provided.
With her diverse skill set, leadership in training, and administrative expertise, Louise Brown is well-equipped to support the team at Cathay Care Home, ensuring both compliance and a high standard of care.
Job Title: Nurse
Joined: 2023
Meet Natasha, a Nurse at Cathay Care Home:
Natasha is a compassionate and skilled registered nurse who joined our team at Cathay Care Home after gaining valuable experience at Korle-Bu Teaching Hospital. With a BSc. in Nursing from the University of Ghana.
Natasha brings a wealth of knowledge and a genuine passion for patient care to our community.
Natasha's approach to nursing is characterised by her attention to detail, strong work ethic, and ability to collaborate effectively with both residents and fellow healthcare professionals. She excels in creating detailed care plans and ensuring their proper implementation, always with the goal of optimizing the well-being of our residents.
Natasha's commitment to continuous learning is evident through her participation in professional development. Her proactive approach to expanding her knowledge directly benefits the quality of care at Cathay Care Home.
We are proud to have Natasha as part of our nursing team, where her dedication, skills, and compassionate nature contribute significantly to the high standard of care we provide to our residents.
Job Title: Nurse
Joined: 2023
Meet Victoria, a Nurse at Cathay Care Home;
Victoria is an experienced and dedicated registered nurse who brings over 13 years of diverse nursing experience to our team at Cathay Care Home. With a BSc in Critical Care Nursing from the University of Cape Coast and a strong background in general nursing, Victoria offers our residents expert care with a compassionate touch.
Victoria's nursing approach is characterised by her exceptional organisational skills, attention to detail, and ability to handle multiple projects simultaneously. Her experience in high-pressure environments, including recovery wards and high-dependency units, ensures that our residents receive top-quality care even in complex situations.
At Cathay Care Home, Victoria utilises her diverse skill set to, develop and implement personalised care plans and ensure compliance with healthcare standards and best practices
Victoria's commitment to continuous learning is evident through her participation in various professional development programs, including Advanced Cardiac Life Support, Leadership and Health Management, and Infection Prevention and Control. This ongoing education directly benefits our residents, keeping our care practices current and effective.
Victoria excels at collaborating with residents, families, and healthcare professionals to ensure comprehensive and coordinated care.
We are delighted to have Victoria as a key member of our nursing team at Cathay Care Home. Her wealth of experience, dedication to excellence, and compassionate nature significantly enhance the quality of care we provide to our residents.
Job Title: Senior Care Assistant
Joined: 2023
Meet Anushka Senior Carer at Cathay Care Home
Anushka brings a wealth of nursing experience and a compassionate approach to her role as Senior Carer at Cathay Care Home. With a Bachelor of Science Honours in Nursing and over 8 years of varied healthcare experience, Anushka provides exceptional care to our residents with a focus on older adult care.
At Cathay Care Home, Anushka uses her skill set to provide compassionate, person-centred care with a focus on maintaining dignity and independence.
Anushka's varied background, including experience in mental health nursing, gives her a unique perspective in caring for our residents. She excels in assessing and monitoring residents' physical and mental health, administering medications and treatments as prescribed, providing emotional support and building trusting relationships with residents and their families, implementing de-escalation techniques and promoting a calm, supportive environment
Known for her gentle demeanour and person-centred approach, Anushka is particularly skilled in caring for residents with complex needs, including those with dementia.
We are fortunate to have Anushka as a vital member of our care team. Her extensive experience, compassionate nature, and dedication to our residents' well-being make her an invaluable asset to Cathay Care Home.
Job Title: Head Cook
Joined: 2017
Meet Wendy Head Chef at Cathay Care Home, she is a little bit photo shy so it is not a recent one.
Wendy brings a wealth of culinary expertise and leadership to her role as Head Chef at Cathay Care Home.
With over 20 years of experience in the food service industry, including a decade specialising in nutrition for older adults, Wendy leads our kitchen team with passion and innovation.
Wendy's culinary philosophy centres on creating delicious, nutritious meals that cater to the unique needs and preferences of our residents. She believes that food is not just sustenance, but a source of comfort, joy, and social connection.
At Cathay Care Home, Wendy oversees menu planning and kitchen operations, ensuring high-quality meals for all residents, collaborates with healthcare professionals to develop individualised meal plans, and Leads staff training initiatives, focusing on nutrition, food safety, and culinary techniques.
Wendy works closely with our cook, John "Russel" Beverage, to ensure that the kitchen runs smoothly and that each meal meets our high standards. She values Russel's connection with the residents.
Known for her approachable management style, Wendy regularly seeks input from residents, family members, and staff to continually improve the dining services at Cathay Care Home. Her dedication to creating a positive food culture has significantly contributed to the overall well-being and satisfaction of our residents.
We're proud to have Wendy leading our culinary team, where her expertise, creativity, and genuine care for our residents shine through in every meal served at Cathay Care Home.
Job Title: Cook
Joined: 2017
Cook at Cathay Care Home, Forres.
