Hillcrest Nursing Home

Glebe Road, Nairn IV12 4ED
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1 Review
  • Hillcrest Nursing Home, Nairn
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Care Provided by Hillcrest Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Respite Care
  • Younger Adults

Good to Know

  • Person in charge
  • Arthur Brannagan (Nurse Manager)
  • Room Information
    • Single Rooms (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Hillcrest Nursing Home Reviews (1)

Over all time Hillcrest Nursing Home has 1 review.

Overall Experience

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Review from Neale G (Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unhygienic, non-Covid safe, staff continually lied to me, fobbed me off, failed to deal with my hospital discharge diagnosis of epilepsy, to the point of denying I had any record of seizures, the list goes on and on.
Basic hygiene standards were not followed and ignored when I pointed the most basic
of failings out to staff. Residents were allowed to walk around with their hands down their trousers and then handling food and cutlery left out for others.
Several residents openly coughed and sneezed with no face protection, I was even ridiculed for wearing a face mask in the company of these residents.
No Covid protections were followed, not even the Scottish laws at the time. In Scotland. Awful dreadful place. Do not get sent there.
Other residents told me how awful it was. I'm glad I was able to leave when I was, and not in a coffin. Thank God I made it out when I could.

Reply from Arthur Brannagan, Manager at Hillcrest Nursing Home

Thank you for bringing to our attention your concerns. You will be aware that you have previously raised these matters with our service directly and with the Care Inspectorate who concluded the matter. The findings from any upheld complaints can be accessed via the Care Inspectorate website.
I am sorry that you are not happy with the service provided by Hillcrest House during your stay at the home and wish to extend our acknowledgement that this matter has caused you personal distress.
We welcome comments from the people who are involved with Hillcrest and aim to use these to improve the quality of our service delivery. It is our primary goal to work in partnership within the multi-disciplinary team which includes your social work team and the Care Inspectorate to improve our service and would refer you to both bodies if you continue to have any concerns.


Facilities

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Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Date: 12 Oct 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hillcrest Nursing Home

What types of Care is Hillcrest Nursing Home registered for?

Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillcrest Nursing Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Hillcrest Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Hillcrest Nursing Home to the centre of Nairn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.