Barchester Highview House Care Home

Scorguie Drive, Inverness IV3 8SD
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9.8 32 Reviews
  • Barchester Highview House Care Home, Inverness
Highview House is situated on the outskirts of the city of Inverness, with panoramic views overlooking the Moray Firth, and beautiful award-winning gardens.

All rooms have en-suite facilities and encourage residents to personalise the bedroom with treasured possessions.

Highview House believes in providing a person-centred approach to the care offered and encourages residents and relatives to lead on the service wanted. The home cares for people who need 24-hour nursing care and people living with dementia, who are supported in the dedicated Memory Lane Community.

The home has a skilled and compassionate group of care staff led by registered nurses, who are offered specific training programmes to meet the residents' needs. Residents have a named nurse and keyworker allocated to offer support on a personal and social basis.

The chef caters to any specialist nutritional needs, using local providers for fresh fruit and veg as well as meat. Dining is an important part of the day, and the home offers a service that gives choice, served by the chef and his hospitality team.

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Care Provided by Barchester Highview House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elsbeth Russell (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Barchester Highview House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,953

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Highview House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Barchester Highview House Care Home Reviews (32)

Total of 32, showing 21-32
9.8

Barchester Highview House Care Home has a Review Score of 9.8 (9.806) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Highview House Care Home has 32 reviews.

Overall Experience

  • 24
  • 7
  • 1
  • 0
  • 0

Date Published

32
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7
14
18

Review from J M (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind, knowledgeable and have helped both myself and my dad in settling in. It has been a difficult adjustment for us, but the staff are very reassuring and take on board all comments made.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D M (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very noticeable improvement in mothers mental abilities since returning from New Craigs. I hope this continues.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B M (Sister-in-law of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful and the room is lovely and bright with all her photos. The whole care home is inviting.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ron M (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother entered Highview House in August 2020 and due to Covid for most of that time access was very limited. Things are better now with 2 family member visits per week. There doesn't seem to be many activities organised at present and my mother spends most of the time in her room. The reasons for
agreeing with social services for my mother to go into care was for safety, security and stimulation. Safety and security are fine but there is a lack of stimulation. Most of the staff are good but there are one or two who like to be in the office.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jan M (Wife of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited six care homes. As soon as I walked into memory lane I could not explain to myself just what I was feeling a few days later the feeling was like a blanket of love surrounding me. The staff are beyond belief and have accepted me. I am so so pleased that I chose Highview it is very difficult
to choose somewhere for the one you love so much. I certainly made the correct choice.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sonia R (Sister of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has resided at Highview House Care Home for eleven months now. Her care has been exemplary. The staff are efficient, caring and go above and beyond their duty of care to serve the individual needs of the residents. We have no complaints whatsoever and are thankful that we were able to place
my sister in such a wonderful environment. Finding a suitable home for a loved one is always a responsibility and Highview House ticks every box!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L L (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel very reassured that my dad has been looked after so well during this difficult time. Window visits are a great idea. All staff and carers in Memory Lane are fantastic, keeping in touch with us when unable to visit. Cannot thank everyone enough for their care and affection.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team


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Review from L F (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for the care given to my mum this year. They have been amazing in every way. They have kept me updated on how she has been and now I can visit her every week I can see for myself how well cared for she has been. Good job guys!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team


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Review from Juliet R (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Highview for 9 years and she is happy there and well cared for. There have been several changes in management in that time (which have varied in success) but now management and refurbishments are positive. We pay privately and find the annual fee increase difficult to deal with,
however, we think Highview staff are excellent and are kind to mum.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Highview House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are pleased to hear the recent refurbishment has been positive, I will pass on your feedback to the team.


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Review from F A (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very safe happy environment, excellent staff with a very caring attitude.
Home has had a full refurbishment where staff worked through with little disruption to the residents.
Good food choice, daily menu, prepare in home.

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Review from Fiona R (Sister of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It takes us 6 hours by car to visit out terminally ill sister. We have found all staff friendly and helpful to us and our sister seems well cared for in different circumstances. Their friendliness and patience is excellent.

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Review from Desmond F (Son of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was in the care of Highview for almost 2 years and I have to say that the nursing care was superb and the personal care increasingly good.

Reply from Pablo Vilar, General Manager at Barchester Highview House Care Home

Dear Desmond,
Thank you so much for your kind words and taking the time to leave feedback. I will ensure this is passed on to the team, without whom it would not be possible to maintain the appropriate level of care you mentioned.
We at Highview would like to send you our best wishes for the future.
Regards,
Pablo


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Barchester Highview House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Barchester Highview House Care Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) ) ÷ 162 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.843 Points relating to the number of positive Reviews for Barchester Highview House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 14 Positive Reviews ÷ 16.6 = 0.843

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Elsbeth

Elsbeth Russell

Job Title: General Manager

Hi, my name is Elsbeth, and I am the General Manager here at Highview House.


I qualified as a nurse in 1993 and have always worked within the private sector, living and working in Newcastle upon Tyne. I worked for a local, family-run nursing care company before Barchester, making my way through their career ladder during my time there.


In 2013 my family and I made a quality-of-life decision to move away from life in the city to Inverness, where I have worked within the locality as a care home manager ever since.


I enjoy making a positive difference in people’s lives. My appointment at Highview will bring me into contact with a new group of people and I hope that I can touch their lives in a productive and meaningful way.


My greatest achievement to date has to be being nationally acknowledged as the 'Nurse of the Year' in 2015 for the excellent environment and care given to people living with dementia in my care home. I still find it very difficult to believe that a care home manager from Inverness was recognised for just doing her job.


Aiden

Aiden Wylie

Job Title: Lead Activities Coordinator

Hello, my name is Aiden Wylie, and I am the Activities Coordinator here at Highview House. My job is to ensure a mentally and physically challenging and varied calendar of activities. I want to involve all our residents in a warm and welcoming environment.


My career has been in education, but in 2022 I came to Highview with the ambition of offering a range of activities, trips and entertainment which lead to lasting memories and experiences.


Sharon

Sharon Laird

Job Title: Activities Coordinator

Hello, I’m Sharon Laird. I have now worked with the Barchester Healthcare group in the Activities Department since July 2022, having previously been in the NHS for 40 years. I worked as a nurse and then a midwife before retiring from the health service. Now I have gone full circle from early life to retirement!


I thoroughly enjoy all the fun and entertainment that comes with the job.


Stuart

Stuart Sturgeon

Job Title: Head Chef

Hi, my name is Stuart Sturgeon and it’s my honour to be head chef at Highview House. My career has been cooking in busy hotels and restaurants in the hospitality sector where I was responsible for creating challenging and creative menus.


Here at Highview, I need to learn every resident’s likes and dislikes, as well as their individual nutritional needs. I have the responsibility of creating their menu. It’s their home, and my team and I take pride in creating menus that we know they’ll enjoy.


I’m also responsible for assisting the Activities Team on theme days, parties and one-off events.


If you see me around, I’m always happy to chat!