St Olaf Care Home has a Review Score of 9.7 (9.708) out of 10, based on 22 reviews in the last 2 years. Over all time St Olaf Care Home has 50 reviews.
Review from Hilary G (Cousin of Resident) published on 28 January 2025
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind words, I will pass this onto all the staff. Your cousin has settled in well and particularly enjoys our outdoor activities and walks.
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Review from I M (Daughter of Resident) published on 24 January 2025
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Reply from Cameron, St Olaf Care Home at St Olaf Care Home
Thank you for your kind words about St Olaf Care Home. We're delighted to hear that your spouse received a warm welcome and settled comfortably after her transition from the hospital. We take great pride in providing a supportive, well-equipped environment to meet our residents' increasing needs. Your feedback is greatly appreciated and means so much to our team. Thank you for taking the time to share your experience.
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Review from Alastair K (Son of Resident) published on 23 January 2025
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Reply from Cameron, St Olaf Care Home at St Olaf Care Home
Thank you for sharing your incredible story about your dad's journey at St Olaf Care Home. We're deeply moved to hear about his transformation since joining us and are so pleased he is thriving in a loving, supportive environment. It's heartwarming to know he is enjoying his meals, participating in activities and regaining strength and confidence. Your kind words about our staff and the homely atmosphere mean so much to our team. Thank you for trusting us with your dad's care and for taking the time to share such a thoughtful review.
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Review from James G (Partner of Resident) published on 23 January 2025
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Reply from Cameron, St Olaf Care Home at St Olaf Care Home
Thank you for your kind words about St Olaf Care Home. We're so pleased to hear that your loved one received a warm welcome and that her transition from hospital was smooth. Ensuring our residents feel comfortable and supported in a well-equipped environment is a top priority for us. Your feedback means a great deal to our team, thank you for sharing your experience.
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Review from Manon C (Daughter of Resident) published on 20 December 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your kinds words and it is a privilege to have your parents stay at St Olaf. At St Olaf we endeavour to treat everyone as an individual and with dignity and kindness. Thank you.
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Review from Carol F (Daughter of Resident) published on 12 December 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind words and it was a privilege to care for your dad and all of your family. I will pass your comments on to the staff.
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Review from Marion M (Daughter of Resident) published on 9 October 2024
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Review from R M (Daughter of Resident) published on 30 August 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind comments - we have focused on addressing previous concerns and pleased that you are able to see the improvement. I will pass this on to the team. Many thanks.
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Review from K M (Granddaughter of Resident) published on 28 August 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your feedback, and I will pass your kind comments on to the staff team.
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Review from Kathryn C (Daughter of Resident) published on 14 August 2024
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Reply from Kathryn Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind words - I will pass your comments on to the staff team. It is lovely to see so many residents participating in activities and I'm glad your mum enjoys these.
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Review from John B (Son of Resident) published on 7 August 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind words - I will pass this onto the staff.
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Review from Fiona B (Daughter of Resident) published on 21 May 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for sharing your heartfelt review of St Olaf Care Home. We are deeply sorry for your loss and are touched that our team could provide support and comfort during such a difficult time. Your kind words about our team's care and respect for your parents mean a great deal to us. We are pleased to hear your positive feedback about our improved activities and our open-door policy. We appreciate your suggestion regarding outings and will certainly consider it as we continue to enhance our services. We apologise for any concerns about our food. We are committed to ensuring our residents receive the best possible meals. Thank you for acknowledging the cleanliness and maintenance of our facilities. We strive to create a welcoming and pleasant environment for all our residents and visitors.
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Review from John M (Husband of Resident) published on 14 May 2024
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Reply from Kathryn Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind words, I will pass it on to all staff. I'm glad your wife enjoys the variety of activities here and that you feel welcome every time you visit.
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Review from Susan H (Daughter of Resident) published on 20 March 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind words - it was a pleasure to care for your dad. I will pass on your kind words to all the staff
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Review from Judith W (Daughter of Resident) published on 4 March 2024
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Reply from Cameron, Care Home Representative at St Olaf Care Home
Thank you for your valuable feedback. We're glad to hear about your positive experiences regarding the friendliness and helpfulness of our colleagues, the cleanliness of our facility, and the communication regarding your father's care. We're committed to providing the best care possible and appreciate your trust in us.
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Review from Ann M (Power of Attorney of Resident) published on 4 March 2024
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Reply from Cameron, Care Home Representative at St Olaf Care Home
Thank you for sharing your positive experience with us. We're delighted to hear that you found the process of getting your friend into St. Olaf Care Home to be easy and reassuring. It's heartening to know that your friend has made significant progress with the help of our colleagues, including newfound abilities like eating without assistance and walking short distances with aid. We're glad they have settled in well and that you're satisfied with all aspects of our home. Your feedback is truly appreciated, and we remain dedicated to providing excellent care and support to all our residents.
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Review from D B (Husband of Resident) published on 28 February 2024
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Reply from Cameron, Care Home Representative at St Olaf Care Home
Thank you so much for sharing your experience with St Olaf Care Home. We are deeply heartened to hear about the high-quality care and personal attention that your wife receives. Our team strives to create a warm, welcoming environment for both residents and their loved ones, and it's wonderful to know that this has been your experience. We're also delighted that the varied and quality food service has been to your liking. Your feedback is incredibly valuable to us, and we're grateful for the opportunity to continue providing care that feels like family.
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Review from Ian M (Son of Resident) published on 27 February 2024
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Reply from Cameron, Care Home Representative at St Olaf Care Home
Thank you for your valuable feedback. We're glad to hear about your positive experience with our care and colleagues. Understanding your concerns about team turnover and food, we're committed to continuous improvement. Rest assured, we're dedicated to providing consistent, high-quality care for your father and all our residents. Your insights help us ensure we continue to provide a comfortable and familiar environment for everyone.
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Review from G L (Wife of Resident) published on 17 January 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you very much for your comments - I will let all the staff know about your kind words.
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Review from M R (Daughter of Resident) published on 10 January 2024
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Reply from Kath Allan, Care Home Manager at St Olaf Care Home
Thank you for your kind words and appreciation - I will pass your comments on to all staff.
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The Review Score of 9.7 (9.708) out of 10 for St Olaf Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.708 for St Olaf Care Home is calculated as follows: ( (188 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 257 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Olaf Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
At St Olaf, we provide high-quality, personalised nursing care for elderly people. We also have a specialist unit dedicated to those living with Dementia and have facilities for respite care.
The home offers 41 fully furnished en-suite bedrooms finished to exceptionally high standards. Some of our rooms are suites and include a small kitchenette and dining facilities.
We also have some of the latest technology to ensure the safety, well-being and mobility of our residents, while allowing them to retain as much of their independence as possible.
As a Care Home Manager, I am committed to developing a relaxed and happy home where people enjoy living and working. We offer residents a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.
There are six spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by our highly skilled catering team.
Our landscaped gardens are easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into our hairdressing and beauty salon for a spot of pampering.
Provision of first-class care means we encourage residents, and their families, to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.
We have access to allied health professionals, including physiotherapists and podiatrists.
There is also full medical support from local General Practitioners, the local hospital and the Community Mental Health Team.
The home is conveniently located in Nairn, close to Inverness.