St Olaf Care Home

Cawdor Road, Nairn IV12 5EF
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9.7 50 Reviews
  • St Olaf Care Home, Nairn
St Olaf Care Home is situated in the seaside town of Nairn.

At St Olaf they provide high quality, personalised nursing care for older people. There's also a specialist unit dedicated for those living with dementia and have facilities for respite care.

The home offers 41 fully furnished en-suite bedrooms finished to exceptionally high standards. All of the rooms have en-suite wet rooms, and some include a small kitchenette and dining facilities.

The home has some of the latest technology to ensure the safety, well-being, and mobility of residents while allowing them to be as independent as possible.

The home is deeply committed to developing a relaxed and happy home where people enjoy living and working. Residents are offered a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.

There are six spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by a highly skilled catering team.

St Olaf's landscaped gardens are easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into the hairdressing and beauty salon for a spot of pampering.

There is access to allied health professionals, including physiotherapists and podiatrists. There is also full medical support from local General Practitioners, the local hospital and the Community Mental Health Team.

The home is conveniently located in Nairn, close to Inverness.

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Care Provided by St Olaf Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kathryn Allan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for St Olaf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,635
    • Self-Funded Residential Dementia Care from £1,635
    • Self-Funded Nursing Care from £1,635
    • Self-Funded Nursing Dementia Care from £1,635
    • RESPITE Self-Funded Residential Care from £1,635
    • RESPITE Self-Funded Residential Dementia Care from £1,635
    • RESPITE Self-Funded Nursing Care from £1,635
    • RESPITE Self-Funded Nursing Dementia Care from £1,635
  • (these prices are only a guideline, please contact St Olaf Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Olaf Care Home Reviews (50)

Total of 50, showing 21-40
9.7

St Olaf Care Home has a Review Score of 9.7 (9.708) out of 10, based on 22 reviews in the last 2 years. Over all time St Olaf Care Home has 50 reviews.

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Review from Ruth R (Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at St Olar Care Home. The management and staff are very kind in every way. Could not do enough for me. I therefore would recommend to anyone in need of care that this is one home I would highly recommend.

Reply from Kath Allan, Care Home Manager at St Olaf Care Home

Thank you very much for your kind words - I will pass your compliments on to all staff.


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Review from S M (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and staff at St Olaf Care Home. My mother is with you on respite care and has regained her strength and dignity thanks to the St Olaf team working together to make this happen. Outstanding level of cleanliness throughout the home, a safe and secure environment, comfortable rooms
and a welcoming lounge and dining area. Staff are very professional, welcoming and focused on person-centred care. Staff always make time to talk to the residents and make a cuppa for visitors. Lovely to see the dining tables well presented and a high standard of food and drink offered. The outdoor area is well laid out, and residents are encouraged to spend time outdoors. Thank you, team St Olaf.

Reply from Kath Allan, Care Home Manager at St Olaf Care Home

Thank you for your comments, and I will pass your compliments on to all the staff team.


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Review from N R (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care that my mother receives at St Olaf’s. The staff are kind and considerate, patient and welcoming. The staff do their utmost for the residents and provide a good service. The food is of a good quality and readily available. Hot tea and coffee are provided throughout
the day when asked for along with treats. The home is always clean, and deep cleans are carried out regularly. The current manager who has been at the home now for a year and a half is dedicated, kind and hard-working. The manager has been a huge support to my mum, myself and family, with a few difficult situations we’ve been faced with. The only criticism I do have is the level of activities and entertainment available is low within and outwith the home, but once a suitable candidate is found to fill the position of organising entertainment, we hope to see a rise in stimulating activities again - it's not for the lack of the home trying to source the staff. Thank you for all that you do.

Reply from Kath Allan, Care Home Manager at St Olaf Care Home

Thank you for your kind words, and will pass this on to all the staff.


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Review from Aled D (Son-in-law of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to highly recommend St Olaf’s following our experiences there over the past couple of months. My mother-in-law relocated to St Olaf’s from Shropshire following an in-patient stay in the hospital. We have total confidence in all the staff we’ve met based on the way each and everyone has
managed the challenges that they’ve been presented with. Total respect, dignity and empathy have been shown at all times, sometimes in very difficult circumstances. Staff have kept us informed promptly of any concerns or developments. When necessary, access to medical care from the local general practitioners was actioned swiftly, and an assessment was made in a timely manner. The cleanliness, decor, food and ambience are more akin to a country house hotel! A massive thank you to all the staff for your excellent care!

Reply from Kath Allan, Care Home Manager at St Olaf Care Home

Thank you for your kind comments - we strive to ensure everyone feels supported.


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Review from J W (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased by the superior levels of care provided by St Olaf Care Home in Nairn. The staff are exceptional, going above and beyond to provide round-the-clock care in a pleasant homely atmosphere. The facilities are always spotlessly clean, and the standard of food on offer is high.
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backup is brilliant, and we could not be happier with the decision to move my relative to St Olaf.

Reply from Kath Allan, Care Home Manager at St Olaf Care Home

Thank you for your comments - we always try to go the extra mile to help.


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Review from Lynn F (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent two weeks at St Olaf's having respite and had a lovely experience. My mum thoroughly enjoyed her stay and could not compliment the staff more on how they looked after her. She found everyone to be very friendly.
Mum was made to feel very welcome, and although there was care on hand, she
felt she was able to maintain her independence, which she really valued. Mum thought the unit she was in was perfectly set up, with the lounge and dining area all self-contained. She liked her ensuite room and felt at home. Mum also raved about the food.
My mum wouldn't hesitate to go back to St Olaf's for respite again.

Reply from Kath Allan, Care Home Manager at St Olaf Care Home

Thank you very much for your comments, and we look forward to having your mum stay again.


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Review from C M (Son of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St Olaf since October last year. From day one, I was impressed by everything about St Olaf - a friendly welcoming place, spotlessly clean, with a high standard of care and attentive staff. That initial impression is unchanged. My mother continues to be extremely well
cared for. The staff are good at providing updates. I would have no hesitation in recommending St Olaf to others.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you so much for your lovely comments about St Olaf. I will certainly pass these on to our staff team.


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Review from J C (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes if you ask a staff member something to do with your relative, it doesn’t always get followed up on or messages passed on. But I do find all the staff polite and friendly, whether it’s the cleaners or the kitchen staff. I think the staff do the best they can under the circumstances, eg. COVID,
which can put added pressure on everyone. I hope in the future my relative will get taken out more and take part in more activities.

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Dear Jackie


Thank you very much for your review and for taking the time to speak to me this afternoon. I would like to reassure you that we will work extremely hard on improving communication between staff and relatives. We would like your dad to be happy and our priority is to deliver a high quality of care at all times. Going forward, I will monitor staff/relative communication and if there is anything I can support you on please don't hesitate to contact me directly. Thank you so much.


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Review from Iain W (Son of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from dementia and has lived in St Olafs for six months now. His condition has improved markedly since admission and he seems relaxed and content. The care workers we have met on our regular visits have all been courteous, helpful and professional. The facility is always clean, well-organized
and Covid-compliant.
He recently turned 94, and the staff laid out a lovely afternoon tea service for all of us, that we were able to complement with cake and candles. He thoroughly enjoyed himself and even regaled us with some of his favourite songs!

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Dear Ian, thank you very much for your kind words. I will certainly pass your comments on to the staff. Kind regards.


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Review from A D (Friend of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Olaf is a lovely home with great facilities. Staff are very welcoming and are always willing to help. The home has got a warm atmosphere overall. I would definitely recommend St Olaf to other families and friends.

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Thank you for your kind review. Regards.


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Review from A D (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I find that sometimes I go visit my relative and they are just sitting in a room all by themself. Also, I think the staff are very helpful, always chatting and friendly very approachable. Sometimes things happen and we are not told about them straight away which I find annoying

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Thank you for your review and for taking the time to speak to me on the phone. We value our feedback and as discussed we will be making some improvements in the areas that still require attention. Our priority is to deliver high-quality care to all our lovely residents. I will keep you updated and hopefully, we will be able to meet your expectations.
Kind regards, Iwona


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Review from Yvonne D (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is always kept clean and tidy. Staff very friendly and willing to help. Would recommend to anyone looking for care. Rooms are nice, own shower room, nice views overlooking well-kept gardens. My dad has been in almost 5-months now and seems very settled. He’s got plenty of room for him to walk
about or if he wants to sit in a quiet area or main sitting area gives him so much choice.

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Hello Yvonne, I am very happy that we meet your expectations and you let us care for your dad. I will pass these comments on to the staff team. If there is anything I can do for you at any point, please don't hesitate to contact me. Kind regards.


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Review from Graham O (Son of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mum today, this care home is as clean as usual, immaculate with no odour you would never know that this is a care home for the elderly. Staff are pleasant and welcoming while enforcing rules due to Covid.
Staff are always friendly to visitors and residents, and I can tell this is the normal
way my mother interacts with staff. She feels loved, which is important to someone with dementia as well as a good routine.
Well done, St Olaf.

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

It is so lovely to receive such positive feedback, Graham. I will pass these comments on to the staff team, and I am sure they will be happy to hear that. If there is anything I can do for you at any point, please don't hesitate to contact me. Kind regards.


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Review from Ed P (Husband of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in St Olafs since mid-December 2020. Due to the circumstances of our situation at the time and the prevailing Covid pandemic, I was unable to research care homes prior to her moving into a care home. It was, therefore, a major concern to myself as to the standard of St Olafs.
For the first two and a half months, I was only able to have window visits with my wife, so was unable to gauge the standard of care or get to know the staff. However, once the home opened up and I was able to properly visit my wife, I was immediately put at ease by the approachable and friendly staff and the standard of care given to my wife, especially given the difficult circumstances of her condition. It takes quite a bit of worry and stresses off myself that she is being so well looked after and cared for. I would like to take this opportunity to pass on my gratitude to everyone involved with the care of my wife.

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Thank you so much for your kind words, Ed. I will pass these comments on to the staff team. If there is anything I can do for you at any point, please don't hesitate to contact me. Kind regards.


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Review from Forbes H (Cousin of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although living a considerable distance from the home, and therefore, unable to visit frequently, my experience has been very positive. The staff keep me informed of any updates on my relative and is always happy to put them on the phone.

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Thank you so much for your kind words. I will pass these comments on to the staff team. We will continue facilitating phone calls whenever you need them. If there is anything I can do for you at any point, please don't hesitate to contact me. Kind regards, Iwona


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Review from M R (Nephew of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is always singing the praises of the home and all the staff, and I have to agree. I have been visiting St Olaf for almost 6/7-years now visiting relatives and have been very impressed with the care and attention received. The staff really make everyone feel at home. Keep up the good work.

Reply from Iwona Zarzycka, Care Home Manager at St Olaf Care Home

Thank you so much for your kind words. I will pass these comments on to the staff team. If there is anything I can do for you at any point, please don't hesitate to contact me. Kind regards.


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Review from J J (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are accessible and very committed, caring and consistently show respect to my father. This gives reassurance that he is well looked after and his needs are being met. This has been the case over the two years of residency. The cleanliness and friendliness of the residency add positively to
the ambience. I look forward to reinstating regular hair-cuts and podiatrist care with the easing of Covid-19 related restrictions. I am especially glad to be able to resume regular visits to my father.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you so much for your kind words. I will pass these on to the staff team. I must say it is heartwarming for us to see families able to visit the home again.


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Review from Patricia F (Wife of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are friendly, helpful and caring. They learn about residents likes and use that knowledge when talking with the residents. GP's are called when required very quickly. They phone me when anything is wrong and keep me informed.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you so much for your feedback on St Olaf Care Home.


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Review from Eleanor T (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dealings with the majority of staff have been positive. On the whole, they try very hard to accommodate care and routine requests. Although sometimes the home routine gets in the way, my mother is well cared for and mostly happy. Communication unfortunately can be a bit hit and miss. I have no issues
with my mothers care, although sometimes her wait to return to bed can be longer than she'd like.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you very much for your comments. We welcome all feedback and use it to improve the service that we offer our residents and their families. I was sorry to hear that you feel communication can be a "hit or miss", and we would welcome the opportunity to sit down with you to discuss ways we could improve communication with you. We will also review your mother's bedroom routine to ensure that this suits her.


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Review from Elizabeth M (Daughter-in-law of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very difficult year due to COVID. We recently had the opportunity to move my mother-in-law to St Olaf Care Home. We wanted her to be nearer home in the hope that visiting would soon become easier. From the word go, the managers were very supportive, sensitive and understanding of the situation.
The transition has gone very smoothly, we have felt included every step of the way, and Mum’s health and welfare have been at the centre of all decisions. We are particularly impressed with the attention and care given to ensure she is well presented and appropriately dressed. On her arrival, the carers involved were very quick to pick up on the fact that new clothing was required, and helped us resolve the situation very quickly. We felt then that Mum would be treated with respect and dignity at all times. The staff have all been approachable and friendly, and we are in no doubt that the very difficult decision to move Mum from a home, she knew, was the right one.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you so much for taking the time to complete a review of our home. We are aware that moving a family member into a care home is always a difficult decision, so it's heart-warming to hear that the transition into the care home went smoothly for the family and your mother-in-law.


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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for St Olaf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for St Olaf Care Home is calculated as follows: ( (188 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 257 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Olaf Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Kath

Kath Allan

Job Title: Care Home Manager

At St Olaf, we provide high-quality, personalised nursing care for elderly people. We also have a specialist unit dedicated to those living with Dementia and have facilities for respite care.


The home offers 41 fully furnished en-suite bedrooms finished to exceptionally high standards. Some of our rooms are suites and include a small kitchenette and dining facilities.


We also have some of the latest technology to ensure the safety, well-being and mobility of our residents, while allowing them to retain as much of their independence as possible.


As a Care Home Manager, I am committed to developing a relaxed and happy home where people enjoy living and working. We offer residents a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.


There are six spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by our highly skilled catering team.


Our landscaped gardens are easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into our hairdressing and beauty salon for a spot of pampering.


Provision of first-class care means we encourage residents, and their families, to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.


We have access to allied health professionals, including physiotherapists and podiatrists.


There is also full medical support from local General Practitioners, the local hospital and the Community Mental Health Team.


The home is conveniently located in Nairn, close to Inverness.