St Olaf Care Home has a Review Score of 9.7 (9.708) out of 10, based on 22 reviews in the last 2 years. Over all time St Olaf Care Home has 50 reviews.
Review from B M (Resident) published on 26 June 2019
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Overall Experience
5.0 out of 5
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Review from A C (Daughter of Resident) published on 28 March 2019
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Overall Experience
5.0 out of 5
Reply from St Olaf, Manager at St Olaf Care Home
Thank you so much for your kind words regarding St Olaf. We are very proud that you think so highly of our care delivery. We rely on families to give us feedback so that we can continue to improve the service we provide. The St Olaf family thank you for your support, and hopefully, we will continue to work together to deliver the best care possible to your Dad.
Kind Regards
Liz MacRae.
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Review from Jan S (Daughter of Resident) published on 27 February 2019
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Overall Experience
5.0 out of 5
Reply from St Olaf, Manager at St Olaf Care Home
Thank you very much for your kind words, On behalf of the St Olaf Family please be assured that your input is extremely important to us, and your continued support is invaluable. Regards manager
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Review from Ralph M (Son of Resident) published on 20 February 2019
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Overall Experience
5.0 out of 5
The staff are competent, caring and friendly, always greeting relatives, friends and family with a smile. Always prepared to chat and ask how one is keeping. Management are extraordinary
Reply from Liz MacRae, Manager at St Olaf Care Home
Ralph, On behalf of the St Olaf family, thank you for your kind words. It is a pleasure to look after Mum, and we are so pleased to have her families support. We can only continue to improve with the honest feedback we receive. Myself and the team are very proud of the review you have given us.
Kind Regards.
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Review from Barbara C (Daughter of Resident) published on 19 February 2019
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Overall Experience
5.0 out of 5
Reply from Liz MacRae, Manager at St Olaf Care Home
Barbara, Thank you so much for your kind words. The team at St Olaf are delighted that you think so highly of the care we provide. We are very proud of the service we provide, and could not do it without the support of families. Thanks again for being such a strong advocate for our home. Kind Regards
Liz MacRae.
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Review from Margaret R (Sister of Resident) published on 31 May 2018
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Overall Experience
5.0 out of 5
Reply from St Olaf, Manager at St Olaf Care Home
Thank you very much for your kind words. We are very fortunate to have such amazing families supporting our residents and staff. It is always nice to hear such positive feedback. Best Regards Liz MacRae
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Review from Barbara K (Daughter of Resident) published on 8 January 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Liz MacRae, Manager at St Olaf Care Home
Thank you very much for your kind words regarding our home. It has been a pleasure having your support and we look forward to you visiting us in the future. Best wishes to all the family. Liz MacRae.
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Review from Lloyd O (Son of Resident) published on 8 January 2018
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Overall Experience
4.0 out of 5
Reply from Liz MacRae, Manager at St Olaf Care Home
Thank you for your review of St Olaf. Your words mean a great deal to the staff here. We hope to continue to work together to ensure the best outcomes for your Dad. Liz MacRae.
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Review from Violet F (Daughter of Resident) published on 20 December 2017
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Overall Experience
5.0 out of 5
Reply from Liz MacRae, Manager at St Olaf Care Home
Thank you for your review regarding St Olaf. We are delighted that your Mum and yourself are happy with the service we provide. As always please do not hesitate to contact me or one of the team if you require anything. Once again thank you for your continued support of St Olaf.
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Review from A F (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elizabeth MacRae, Manager at St Olaf Care Home
Thank you Anne, for taking the time to review the home. We strive to ensure that the environment we provide is of a high standard. I will ensure that I follow up on your points raised. We are currently reviewing our outside space and I will keep you informed of developments. As always I appreciate you families support, and look forward to continuing to work in partnership with families to deliver the best care and support to our residents.
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The Review Score of 9.7 (9.708) out of 10 for St Olaf Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.708 for St Olaf Care Home is calculated as follows: ( (188 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 257 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Olaf Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2024
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
At St Olaf, we provide high-quality, personalised nursing care for elderly people. We also have a specialist unit dedicated to those living with Dementia and have facilities for respite care.
The home offers 41 fully furnished en-suite bedrooms finished to exceptionally high standards. Some of our rooms are suites and include a small kitchenette and dining facilities.
We also have some of the latest technology to ensure the safety, well-being and mobility of our residents, while allowing them to retain as much of their independence as possible.
As a Care Home Manager, I am committed to developing a relaxed and happy home where people enjoy living and working. We offer residents a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.
There are six spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by our highly skilled catering team.
Our landscaped gardens are easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into our hairdressing and beauty salon for a spot of pampering.
Provision of first-class care means we encourage residents, and their families, to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.
We have access to allied health professionals, including physiotherapists and podiatrists.
There is also full medical support from local General Practitioners, the local hospital and the Community Mental Health Team.
The home is conveniently located in Nairn, close to Inverness.
