Moss Park Care Home

St John's Road, Caol, Lochyside, Fort William PH33 7PR
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9.6 66 Reviews
  • Moss Park Care Home, Fort William
Moss Park Care Home, situated in the lovely village of Caol, Fort William, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and summer house perfect for relaxing in the warmer months. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support you or your loved one. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Moss Park.

The dedicated care team at Moss Park likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Moss Park, the team encourages residents to take an active role in the Fort William community.

The catering team at Moss Park understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors.

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Care Provided by Moss Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Eileen Kerr (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moss Park Care Home Reviews (66)

Total of 66, showing 1-20
9.6

Moss Park Care Home has a Review Score of 9.6 (9.610) out of 10, based on 16 reviews in the last 2 years. Over all time Moss Park Care Home has 66 reviews.

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Review from Norman C (Husband of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The improvement has been noticeable since the last review. I have a better understanding of what is happening in the care home.

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Review from William R (Husband of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Review from M N (Wife of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy overall with the care and support the care home provides for my husband and myself. I feel all staff are approachable with any queries I have and I am always made to feel welcome. I visit my husband twice daily, and I enjoy my visits.

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Review from R S (Brother-in-law of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found staff to be efficient, friendly and helpful. They have been kind and considerate to their residents and visitors without exception. The home is a modern, clean and comfortable place for all residents.

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Review from C S (Sister of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always met with a warm welcome when we come to Moss Park to visit. Staff always willing to share any information with us when we visit.
Special mention to the staff who make sure my sister has a sweet treat (which she loves) with her afternoon tea.
Activities provided by the home make it a great environment
and keep minds active.
Staff very patient and caring.

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Review from C D (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is not easy when a family member requires continuous care. there is a whole raft of emotions for the family as well as the new resident.
This awareness of the big picture has proven invaluable. The staff and management at Moss Park took the time to give me the reassurance and support needed to better
help myself as well as my father. In turn, this increased my confidence in the care given by Moss Park.

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Review from Sandy F (Son of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent place with really nice and caring staff. Mum much improved since coming here. The staff keep me well informed of her condition. The food is excellent. The only downside is the amount it costs doesn't include things like toiletries.

Reply from Clare Sheehan, Careline Advisor at Moss Park Care Home

Thank you very much for taking the time to leave such a lovely review for Moss Park and your feedback will be shared with the team. Unfortunately, toiletries are not included in the cost of care and this should have been discussed with you prior to your loved one moving into the service and covered as part of the resident contract with the care home.


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Review from Cynthia L (Wife of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to be well cared for. He is kept clean and tidy and his hair is cared for.

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Review from F L (Husband of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great review, well looked after. Treated with dignity. The staff are very approachable and helpful. Good lines of communication, good at updating.

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Review from Ronald B (Son of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant surroundings, good care and excellent staff.

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Review from H D (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we visited Moss Park with a view to moving my mother from another care home we immediately felt that this was the perfect fit for her and we have been proven right. It has a homely, family feel and the staff are all amazing. Within a matter of days, the staff knew exactly who my mother
was, what she enjoyed doing and what her interests were. Mum visibly relaxed as soon as she arrived where previously she had been very agitated and upset. Nothing is ever too much trouble, the care is second to none, everyone is always super busy but they still manage to do everything with a smile and a cheery disposition. We live on an island and so are unable to visit as much as we like which is hard but it makes it so much easier to bear knowing Mum is happy and in such good, caring hands. I would also say that the communication is fantastic.

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Review from M F (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Moss Park for 12 months now and I can say that in all that time she has been incredibly well looked after. The staff are lovely, friendly and competent. I have peace of mind that she is in the best place that fits with her needs.

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Review from C W (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Moss Park to be the best thing to happen for our mum and family. The staff cannot do enough for our mum and have made her feel as at home as she could be. We are always made to feel welcome at any time we visit and have no worries approaching staff in anything. We are very lucky they could
take our mum at a very difficult time and it’s been a pleasure to see the improvement in her despite a devastating diagnosis of dementia.

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Review from Marion C (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident in Mosspark for several years now. He failed to settle in any of the previous homes he was in and is now happy and content in Moss Park. He is well cared for and he thoroughly enjoys the food and there is plenty for him to take part in if he wishes. This is reassuring for
me as I don’t live locally. The manager and staff are easy to contact if I have any queries and they also are quick to get in touch with me as needed. I would recommend Moss Park to anyone looking to have a family member to be cared for in a homely and caring environment.

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Review from John M (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Moss Park since April 2023. On arrival the staff couldn’t have been any better in getting my dad settled in and getting him involved in activities, getting out in the garden, out for a run in the bus and on the bike around the village which he enjoys. All the staff are great, friendly,
very welcoming always ask if you’d like tea etc on visiting. Always very clean and tidy and the gardens are lovely too. I’d just like to thank everyone at Moss Park for taking great care of my dad.


John


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Review from Christine B (Sister of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moss Park Care Home has been entrusted with the care of my sister.
I will be eternally grateful to all the staff who have taken the time to really get to know her. Each visit I make, comforts me to watch the interaction between them.
It is very obvious, this is a team of caring, dedicated and compassionate
people.
When we find it difficult or simply impossible to give our loved ones the care they require, it is very difficult to hand that responsibility to strangers. So I cannot adequately express my thanks to everyone at Mosspark for not being ‘strangers’ and for looking after my sister x

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Review from Maraget C (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They took great care of residents throughout the pandemic which was a relief. There are plenty of activities done with residents in and out of the home/garden. Staff have a great rapport with residents, which creates a wonderful atmosphere. The staff/manager keep you updated. There's a Social Media
page to see pictures and it's not available except to residents' families which is reassuring. Keep up the good work.

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Review from J D (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last two years have been very challenging, especially for the care homes, staff and family members.
Moss Park have been exceptional, keeping us updated with restrictions and regulations.
Everyone has felt the impact of COVID but if there was a way to contact, in any way with, your family member,
Moss Park made it possible.
A great big thank you to all staff at Moss Park!

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Review from M D (Wife of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for all the care and kindness they have shown my husband since he went into the home six months again. They also make me feel welcome when I go to visit.

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Review from V D (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my mother is taken care of. Any concerns are dealt with immediately and I am always contacted regarding and issues. There are always brilliant activities to take part in if they want, and it's wonderful to be kept part of the Moss Park family via social media.

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Current Review Score: 9.6 (9.610)

Overview of Review Score

The Review Score of 9.6 (9.610) out of 10 for Moss Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Moss Park Care Home is calculated as follows: ( (127 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 187 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moss Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Jul 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Eilidh

Eilidh Kerr

Job Title: Home Manager

Joined: 2014

As a Registered Nurse, Eilidh has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Eilidh closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Moss Park.


When asked what she enjoys most about
her role, Eilidh remarked:“I love working closely with my colleagues for the benefit of our
Residents.”


Away from work, Eilidh enjoys reading, gardening, historical dramas and sci-fi movies.


If you would like to find out more information about Moss Park, Eilidh has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01397 700815
W hc-one.co.uk
E mosspark.manager@hc-one.co.uk


Frequently Asked Questions about Moss Park Care Home

What types of Care is Moss Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moss Park Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Moss Park Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Moss Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moss Park Care Home to the centre of Fort William?

1.4 mile(s) as the crow flies, distance by road may be significantly further.