Moss Park Care Home

St John's Road, Caol, Lochyside, Fort William PH33 7PR
Submit a Review
9.6 66 Reviews
  • Moss Park Care Home, Fort William
Moss Park Care Home, situated in the lovely village of Caol, Fort William, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and summer house perfect for relaxing in the warmer months. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support you or your loved one. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Moss Park.

The dedicated care team at Moss Park likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Moss Park, the team encourages residents to take an active role in the Fort William community.

The catering team at Moss Park understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors.

Show Moss Park Care Home on the Map

Care Provided by Moss Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Eileen Kerr (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moss Park Care Home Reviews (66)

Total of 66, showing 21-40
9.6

Moss Park Care Home has a Review Score of 9.6 (9.610) out of 10, based on 16 reviews in the last 2 years. Over all time Moss Park Care Home has 66 reviews.

Overall Experience

  • 48
  • 15
  • 3
  • 0
  • 0

Date Published

66
0
2
16
50

Review from Vivienne D (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff in the care home are really lovely. The room is a bit shabby and could do with a freshen up. The staff have coped very well with the Covid outbreak and the care manager has been brilliant in letting us see our relative.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Moss Park Care Home

Thank you for your lovely comments about Moss Park and the positive experiences you have had when visiting your relative. I am very sorry that your relative's bedroom appears shabby, I have asked the Home Manager to contact you directly to arrange for the bedroom to be decorated as a matter of urgency.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rhona R (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in this care home for three months. The care staff have been excellent, kind, and helpful, and I can not fault them considering the difficult circumstances they are working under.
Any medical problems are dealt with very promptly. I am kept informed of any new issues.
My only issue
is the size of the bedrooms, they are very small. My mum likes to watch TV and there is no room to move her chair so that she can see the TV properly, she has to watch it at an angle. The downstairs part of the home is much nicer than the upstairs. These issues are not anything that the staff can do anything about but, the care company needs to bring it up to a better standard.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Moss Park Care Home

Thank you for your very positive comments regarding the standard of care and communication at Moss Park. The home manager will be in contact with you directly to discuss your mother's bedroom and any suggestions you may have that will help us improve the upstairs of the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith M (Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and staff are above in their approach.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L K (Power of Attorney of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always kept informed of any issues and concerns. The staff are friendly and helpful on the phones or when visiting. There is a happy atmosphere in the home. We are very contented in the fact that he is being extremely well cared for and is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenni H (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My recommendation would depend on individual need. Management and staff have been doing a great job during the pandemic and this should be recognised. I realise with the level of her dementia, Moss Park is the best place for my mother to be but I feel if there were less bedrooms enabling decent bathrooms
and larger bedrooms it would be much, much better. The food is fantastic and the chef also deserves individual recognition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon G (Son of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are fantastic and very accomodating at Moss Park. Their handling of the lockdown period and subsequent restrictions was very good. I have complete confidence in their professionalism.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter-in-law of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well looked after by the staff and management of Moss Park. The food is excellent and activities are varied and very regular. During the recent Covid-19 pandemic, Moss Park took every precaution to keep their residents and staff safe. For that we the family, are very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T K (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the pandemic, the home has been extremely vigilant and I have nothing but praise for the home's efforts at keeping the residents and staff safe and allowing visits when safe to do so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Morag M (Niece of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Moss Park Care Home. The manager and staff are very kind and caring, and the food is excellent as well. My uncle is happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed, both with facilities and with staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H R (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George L (Husband of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Moss Park for about two years. I am very pleased with the way she is looked after. The food is good, the staff are kind, considerate and always make me feel welcome. When I visit, I know my wife is well-loved, after which is a great comfort as my home is 50 miles away.
I phone every day I am not visiting and the staff are always very pleasant. I cannot praise the home and staff enough - God bless them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum is receiving at Moss Park is excellent. The staff provide care and support 24/7 and at all times, the residents are treated with not only dignity but also patience and understanding. Nothing is a problem - whatever she needs or wants is provided. The food is beyond excellent and it is
all homemade. I would not hesitate to recommend Moss Park to anyone needing similar care or treatment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, compassionate care. Each resident is treated with respect and regard to individual needs and preferences. The manager is highly visible in the home and always available to us if we have any concerns. Sometimes I think the home could be a little cleaner but overall, we are very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aidan J (Friend of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A close family friend has been admitted to Moss Park Care Home. He is now getting the first class attention he so badly needed.
The change in him is like night and day.
Many thanks to all concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved here about one month ago and find the facility meets my needs, the food is good and plentiful. The staff are helpful, friendly and kind. If there were automatic doors it would be the icing on the cake.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda S (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dog is absolutely stunning. I enjoy being with the dog. Food is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose G (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the care home. Staff are friendly and hard working. I love the new dog the home has.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert C (Son of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to this care home in December 2018 from another home. We were a bit nervous of the move. When we did arrive the manager had put us at ease. The home is very homely which is what you want for a family member, and also get the added bonus of first class nursing care. The staff have
been very good to my mother and attend to all her needs. She enjoys the food and all the home baking. Any time the Doctor changes her medication we receive a phone call to tell us. There is always something going on, musicians, plays etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and considerate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.610)

Overview of Review Score

The Review Score of 9.6 (9.610) out of 10 for Moss Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Moss Park Care Home is calculated as follows: ( (127 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 187 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moss Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Jul 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Eilidh

Eilidh Kerr

Job Title: Home Manager

Joined: 2014

As a Registered Nurse, Eilidh has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Eilidh closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Moss Park.


When asked what she enjoys most about
her role, Eilidh remarked:“I love working closely with my colleagues for the benefit of our
Residents.”


Away from work, Eilidh enjoys reading, gardening, historical dramas and sci-fi movies.


If you would like to find out more information about Moss Park, Eilidh has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01397 700815
W hc-one.co.uk
E mosspark.manager@hc-one.co.uk