Moss Park Care Home

St John's Road, Caol, Lochyside, Fort William PH33 7PR
Submit a Review
9.6 66 Reviews
  • Moss Park Care Home, Fort William
Moss Park Care Home, situated in the lovely village of Caol, Fort William, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and summer house perfect for relaxing in the warmer months. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support you or your loved one. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Moss Park.

The dedicated care team at Moss Park likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Moss Park, the team encourages residents to take an active role in the Fort William community.

The catering team at Moss Park understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors.

Show Moss Park Care Home on the Map

Care Provided by Moss Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Eileen Kerr (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moss Park Care Home Reviews (66)

Total of 66, showing 41-60
9.6

Moss Park Care Home has a Review Score of 9.6 (9.610) out of 10, based on 16 reviews in the last 2 years. Over all time Moss Park Care Home has 66 reviews.

Overall Experience

  • 48
  • 15
  • 3
  • 0
  • 0

Date Published

66
0
2
16
50

Review from E M (Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy O (Wife of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the kind staff, carers, cleaners and cooks are kind to the residents and stop to speak to them in time allowed. I'm sure they would always welcome another pair of hands to spend a bit of extra time. The carers are patient and reassuring with the resident's personal care even when they are very busy
and try to have a bit of fun if the residents are in the mood. The food is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from U B (Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in a care home and she was not looked after well, so I was worried about going into one. But here the staff have treated me with great respect and dignity. They are kind and caring towards me and I am happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Archie P (Husband of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my wife gets in Moss Park. I don't think it could be improved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy staying here, the food is great, too good actually, the staff are kind and helpful and I feel at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles M (Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Atmosphere demands high commitment face to face.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phyllis K (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are exceptional, their willingness to help is exemplary and their care is exemplary. Management exceeds expectation, at all times. I certainly can say and it is common knowledge, that Moss Park Nursing Home is fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim B (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moss Park is an outstanding care facility. All of the staff are highly committed and provide high-quality person-centred care. The staff are very knowledgeable and have excellent management support. The home always listens to my requests or any issues I have which I really appreciate. Thank you for
making my Mum so welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been well looked after and included in a range of activities which stimulate him mentally. His life interests are recognised and frequently referred to which reinforces his sense of identity. The family appreciate the caring environment in Moss Park Care Home and the eases of access to communications.
We are kept well-informed on any issues relating to our dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare A (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a year in Moss Park and their care and commitment to her were quite exceptional. Her many health issues were dealt with extremely well and she was looked after with the greatest of care and consideration. The staff went well out of their way to provide her favourite foods and treats
and to help her with getting some new clothes and in fact, anything that she requested was fulfilled on with love and kindness. Remarkable and wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion R (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the review very helpful and helps me understand what care the residents get.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond E (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Moss Park Care Home are very friendly to my father. They help him very much. I feel very happy they are looking after him so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne M (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have previously had a bad experience of and with a nursing home and I am exceptionally pleased and delighted to say that Moss Park is the complete opposite. I am always notified if there is a problem or my dad takes unwell and kept up to date of proceedings. Management is knowledgeable and efficient.
Care staff are friendly, polite and considerate to all my dad's needs physically and emotionally.
The residents are stimulated through numerous activities. Families too are supported when things can get emotionally difficult. A caring care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin K (Son of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only got to stay in Moss Park for a few weeks, but in those weeks she was happier and comfier that we had ever seen her.
The care was second to none, the staff were exceptionally kind and professional.
We would not hesitate in using again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I M (Partner of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has MS. She is in bed all the time and is totally reliant on staff to do everything for her. The staff when working with her talk to her all the time and have a routine in place to help stimulate her. The staff always keep me up to date with her care and call me if there are any changes in
her condition. Both myself and our son are very pleased with the care and help she gets at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien J (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exemplary care throughout from all staff towards residents at Moss Park.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David MD (Son of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moss Park is an excellent caring environment and I cannot praise the staff highly enough. The do an absolutely brilliant job looking after my mother. She is happy, always smart in appearance and is forever getting taken out and about. Her quality of life has improved considerably since she entered Moss
Park and when I come to visit they do an excellent job in looking after me too.
All in all, I cannot praise Moss Park enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Relative of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have called at Moss Park once a month for a number of years now. I have a talk with some of the residents and this is a regular thing. During that time a relation of mine spent the last few months of her life there. I have never been anything but impressed with the care given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen S (Cousin of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just been to a fantastic with Ceilidh Santa calling, then a wonderful buffet and all staff first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Daughter of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Moss Park for two years until she passed away in October 2012. I have to say the care and attention she received from all staff was amazing. Nothing was too much bother and she was treated like one of their own family. From the Manager to the domestics, all were exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.610)

Overview of Review Score

The Review Score of 9.6 (9.610) out of 10 for Moss Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Moss Park Care Home is calculated as follows: ( (127 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 187 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moss Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Jul 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Eilidh

Eilidh Kerr

Job Title: Home Manager

Joined: 2014

As a Registered Nurse, Eilidh has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Eilidh closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Moss Park.


When asked what she enjoys most about
her role, Eilidh remarked:“I love working closely with my colleagues for the benefit of our
Residents.”


Away from work, Eilidh enjoys reading, gardening, historical dramas and sci-fi movies.


If you would like to find out more information about Moss Park, Eilidh has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01397 700815
W hc-one.co.uk
E mosspark.manager@hc-one.co.uk