Manor Care Centre has a Review Score of 9.9 (9.886) out of 10, based on 18 reviews in the last 2 years. Over all time Manor Care Centre has 21 reviews.
Review from Jodie F (Niece of Resident) published on 23 November 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.886) out of 10 for Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Manor Care Centre is calculated as follows: ( (190 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 210 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Manor Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
Here at the Manor, our aim is to provide a warm welcome to you all create a desirable care home for you to live and work in and promote and guide you to the best quality of life that you deserve.
We have a successful knowledgeable core staff team who promote, empower and engage with others in a passionate, kind and caring manner.
The manor offers a range of services for younger adults from daily activities, and social skills, to promoting independence and engaging with the wider community and other businesses. We have access to an array of professionals who all assist us to make your life more enjoyable and our key focus is to be as person-centred as we can. We are all unique in our own ways.
We have access to the best nutritional advice to aid different conditions, we specialise in Huntington’s, MS, Neurological illnesses, palliate care, epilepsy and learning disabilities. We have a learning and development team who work tirelessly to ensure our staff team has access to the latest and up-to-date guidance and regularly promotes them.
At Manor Care Centre, we dedicate time to supporting our residents in reaching their goals. We go the extra mile to ensure that we provide a happy and nurturing environment for this to be possible.
We have an excellent team of staff who take the time to know and understand the needs of each individual resident. We have on-site transportation with wheelchair accessibility and organise regular trips out of the home. Our community outreach programmes also help our residents to socialise with and feel a part of the local community.
Our home is purpose-built for specialist needs as it is all ground level and our automatic doors allow for greater mobility. A number of our rooms also have living room and kitchenette units to encourage independent living and we have recently added a gazebo and a wheelchair swing to our offering.
What’s more, residents have the opportunity to meet and help take care of our resident dog, who enjoys making friends with everyone it meets.
