Barchester Pentland View Care Home

Scrabster Road, Burnside, Thurso KW14 7UQ
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9.5 29 Reviews
  • Barchester Pentland View Care Home, Thurso
Barchester Pentland View Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Pentland View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Megyn Todd (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Barchester Pentland View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,845

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Pentland View Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Barchester Pentland View Care Home Reviews (29)

Total of 29, showing 21-29
9.5

Barchester Pentland View Care Home has a Review Score of 9.5 (9.476) out of 10, based on 9 reviews in the last 2 years. Over all time Barchester Pentland View Care Home has 29 reviews.

Overall Experience

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  • 10
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Date Published

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Review from G F (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident for the last 12 years. I cannot fault the care he receives from all members of staff. They are friendly and always happy to help. A clean and tidy home, hard-working staff and food looks good. I will be forever grateful. Thank you so much.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S K (Wife of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pentland View is a welcoming and friendly care home. All the staff are approachable and helpful if you have any problems. The living room is large and tastefully furnished and is a good place for families to get together. The large garden is well maintained and we use it frequently weather permitting.
I would have no problem in recommending the care home to anyone looking to place a loved one.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D M (Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers cannot be faulted. All are diligent, thoughtful and patient. Food is adequate but varies with who the cook is on duty. One instance, omelette like a flat piece of cardboard, totally indigestible! Garden peas served al dente and hardly cooked enough. Eggs, poached or fried, yolks are always hard.

Reply from Morag Lindsay, Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comment regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We would like to apologise for any concerns you experienced with your dining experience. We are currently investigating your concerns with the catering team and the food service is continually monitored by the General Manager and Regional team. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have and feedback to the team.


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Review from L B (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well. She feels well looked after and has a good relationship with staff and has made firm friendships with other residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D F (Husband of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and very helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Norah B (Resident) assisted by family/friend published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about going into a nursing home as I have always been independent but my son was advised by a doctor for my safety. I can honestly say that I am very happy and surprised. The home is lovely and comfortable. The food is excellent and the staff are excellent too.

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Review from James M (Husband of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all of a kind caring nature and go about their work with tender loving care.

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Review from Angela S (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough. The care my mother has received is first class. Exceptional, friendly staff... All willing to go 'the extra mile'. All work well as a team and the manager and the head of the unit ensure the staff deliver an excellent standard of care. I am updated daily on mum's frail
condition and have every confidence that mum's privacy and dignity are respected at all times.

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Review from J P (Friend of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Pentland View for many years. Firstly to visit a friend, then my aunt was a resident. At present, I have been visiting a friend for 6 years, so probably a visitor for well over 20 years. The home is always clean and tidy. The staff are pleasant and helpful! Some entertainment is provided.
A hairdresser and a podiatrist visit regularly. The meals are good. The staff have made an attractive garden. I had looked at other nursing homes for my aunt but decided Pentland View was superior.

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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Barchester Pentland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Barchester Pentland View Care Home is calculated as follows: ( (75 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 105 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Barchester Pentland View Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Megyn

Megyn Todd

Job Title: General Manager

Joined: 2024

Hi, my name is Megyn and I am the General Manager here at Pentland View.


I joined the home in November 2024. I have over 4 years of experience working within the older person sector and those living with Dementia. I am passionate about ensuring all of our residents receive the best possible care and experience and bring a wealth of knowledge to the home.


Myself and my team look forward to welcoming you to our home.