Redwoods Nursing Home

Old Walled Garden, Teaninich Industrial Estate, Alness IV17 0XB
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9.9 26 Reviews
  • Redwoods Nursing Home, Alness
Meallmore’s care home Redwoods Nursing Home in Alness is 20 miles north of Inverness.

Redwoods Care Home sits within the Old Walled Garden in a Victorian country estate, surrounded by woodland mainly comprising 100-year-old giant redwood trees.

Redwoods Care Home offers high quality, personalised nursing care for elderly people including those with dementia.

The home offers fully furnished en-suite bedrooms. It also has some of the latest technology to ensure the safety, well-being and mobility of residents, while allowing them to retain as much of their independence as possible.

Provision of first class care encourages residents and their families to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.

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Care Provided by Redwoods Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dana Suciu (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Redwoods Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,604 – £1,604
    • Self-Funded Residential Dementia Care £1,604 – £1,604
    • Self-Funded Nursing Care £1,604 – £1,604
    • Self-Funded Nursing Dementia Care £1,604 – £1,604
    • RESPITE Self-Funded Residential Care £1,604 – £1,604
    • RESPITE Self-Funded Residential Dementia Care £1,604 – £1,604
    • RESPITE Self-Funded Nursing Care £1,604 – £1,604
    • RESPITE Self-Funded Nursing Dementia Care £1,604 – £1,604
  • (these prices are only a guideline, please contact Redwoods Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Redwoods Nursing Home Reviews (26)

Total of 26, showing 1-20
9.9

Redwoods Nursing Home has a Review Score of 9.9 (9.855) out of 10, based on 14 reviews in the last 2 years. Over all time Redwoods Nursing Home has 26 reviews.

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Review from Morag B (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Redwoods for nearly two years. In that time I have seen a truely remarkable team of people at work. They have put my mother's well being at the heart of everything they do. Protocols are followed, but the extra mile every member of staff goes to is special. They are
cheerful and compassionate and from my experience, the very best.

Reply from Cameron Hunter, Deputy Manager at Redwoods Nursing Home

Thank you so much for your kind words and thoughtful review! We are truly honoured to have been entrusted with your mother's care over the past two years. Our team is deeply committed to ensuring every resident's well-being and comfort, and it means the world to us that you've noticed the dedication and compassion in our approach. Your feedback inspires us to continue going the extra mile and providing the very best care. Thank you for being part of our Redwoods family!


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Review from Margaret Y (Wife of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at Redwoods Care Home is excellent.
My husband has been a resident for almost three years now and I am very happy with the standard of care given.
The staff are friendly, caring and efficient and I am satisfied that he is being well looked after.

Reply from Cameron Hunter, Deputy Manager at Redwoods Nursing Home

Thank you so much for your kind review! We're delighted to hear that you are happy with the care your husband is receiving. Our team works hard to ensure every resident feels safe, comfortable, and well cared for, and it's heart-warming to know that their dedication has made a positive impact. We truly value your trust and support over the past three years-it's an honour to care for your husband.


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Review from William N (Husband of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care, support, and compassion. All staff are friendly, considerate, and approachable. I am very comfortable with the level of care and support provided by all staff. This extends both to social care and nursing needs.
Excellent communications provide full confidence in the care
provided and I cannot recommend Redwoods highly enough.

Reply from Cameron Hunter, Deputy Manager at Redwoods Nursing Home

Thank you so much for your lovely review! It is really nice to hear that the hard work of our team is noticed! Your recommendations and praise are really appreciated by the team here and very much appreciated. Thank you!


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Review from Ann M (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After checking out several nursing homes in the area we chose Redwoods Nursing Home. We feel that we chose correctly as Redwoods create a very friendly and caring atmosphere and the care and nursing staff are fantastic at their jobs and look after our friend with great care and compassion.

Reply from Cameron Hunter, Deputy Manager at Redwoods Nursing Home

Thank you so much for your wonderful feedback about Redwoods Nursing Home! We are delighted to hear that you feel confident in your decision to choose us. Creating a friendly and caring atmosphere is at the heart of what we do, and it means so much to know that our nursing and care staff have made such a positive impression. Your kind words about their dedication and compassion inspire us to continue providing the highest level of care every day. Please don't hesitate to reach out if there's anything we can do to make your friend's experience even better!


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Review from John M (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Redwoods for the past 3 months. Both I and the rest of my extended family are delighted with the level of care that our beloved father receives. The staff are always patient, friendly and very professional. The staff have a wonderful way with Dad who can be very stubborn.
They have a great relationship with him incorporating fun into the situation, something he enjoys immensely. The recent Christmas Party organised for the residents was excellent. A party that we all enjoyed immensely, especially Dad. All-in-all, as a family, we are delighted with the care home. A real highland gem.

Reply from Cameron Hunter, Deputy Manager at Redwoods Nursing Home

Thank you so much for your heartfelt review of Redwoods Nursing Home! We're truly honored to have your father as part of our community and are thrilled to hear that both he and your family are happy with the care he receives. Our team takes great pride in creating meaningful connections with residents, and it's wonderful to know that their patience, professionalism, and sense of fun are making a positive impact. Hearing that the Christmas Party was such a joy for everyone, especially your dad, brings us so much happiness! Your kind words motivate us to keep delivering the compassionate care we're known for. Thank you again for sharing your thoughts-we're proud to be called a "real Highland gem"!


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Review from J M (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On all occasions when visiting my mum, the staff are friendly, happy and always keen to chat about her! Over the festive season, I was delighted to see the staff making a real effort to involve my mum in all the activities, and there were a few different things going on. Thanks for all the effort.

Reply from Cameron, Care Home Representative at Redwoods Nursing Home

Thank you for your kind words about Redwoods. We're thrilled to hear about your positive experiences when visiting your mum and that our team's friendly and engaging approach has made a difference. It's wonderful to know that she was actively involved in our festive activities, and we appreciate your acknowledgement of our efforts. Your feedback is invaluable to us.


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Review from Ross C (Cousin of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident for a few years. I have been impressed by the friendly staff and the way that my cousin has been carefully treated. She can be difficult and rude. All the staff treat her with respect and make her feel at home. Your entertainment officer is impressive and the housekeeping
is good.

Reply from Cameron, Care Home Representative at Redwoods Nursing Home

Thank you for sharing your positive experience with Redwoods. We're thrilled to hear about the respectful and caring treatment your cousin has received from our team, and it's great to know that our activities and housekeeping teams have made a strong impression. Your feedback is greatly appreciated and motivates us to continue providing excellent care and a welcoming environment for all our residents.


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Review from Lorna M (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother receives from Redwoods, staff are always happy and helpful, always keep me updated with anything and there are always activities on and days out that my mother loves. I highly recommend Redwoods and would certainly recommend to friends and other families.
Thanks to you all, you’re doing a fantastic job.

Reply from Cameron, Care Home Representative at Redwoods Nursing Home

Thank you so much for your kind words and recommendation. We're delighted to hear about your mother's positive experience at Redwoods and that our team, activities, and updates have met your expectations. It's feedback like yours that encourages and inspires us to continue providing exceptional care and enriching experiences for our residents. Your support means a great deal to us.


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Review from F T (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff are very helpful and friendly and caring towards my father. They also listen to any concerns that I may have when I think Dad is not his usual self. Meals are ample and varied and always look appetising as does the morning/afternoon tea/coffee. Plenty of activities to amuse residents
and regular church services which are very uplifting.

Reply from Cameron, Care Home Representative at Redwoods Nursing Home

Thank you for your kind words regarding the care provided to your father at Redwoods. It's heartening to hear about your positive experiences with our staff, the quality of meals and the range of activities and services we offer, including our uplifting church services. Your feedback is invaluable to us, and we're committed to maintaining this standard of care and support for all our residents and their families.


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Review from Pat S (Wife of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Redwoods in March 2023 and settled much quicker than I thought he would. The staff are so caring and treat him with respect. Nothing is too much trouble, and we know he can be quite challenging at times.
We were pleased to see him participating in some of the activities. The staff
are so patient and encouraging.
I would recommend Redwoods to anyone needing a caring, efficient home from home.

Reply from Cameron, Care Home Representative at Redwoods Nursing Home

Thank you for sharing your experience with Redwoods. We're delighted to hear that your husband settled in quickly and that our team's caring and respectful approach has made a positive impact. Understanding and responding to each resident's unique needs, especially when they can be challenging, is a priority for us. It's wonderful to know that he is participating in activities, thanks to the patience and encouragement of our team. Your recommendation is greatly appreciated, and we're honoured to be considered a caring and efficient 'home from home'. We look forward to continuing to provide the best care and support for your husband and your family.


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Review from Isabel S (Partner of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner had been in Redwoods for several months now. I have found the staff to be very friendly and helpful and welcoming. As my partner is nonverbal, they take time to talk to him and explain what they are doing and make sure he is comfortable. I find it to be good in every aspect of care.

Reply from Dana, Manager at Redwoods Nursing Home

Thank you for your kind comments.


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Review from S M (Son of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Redwoods Nursing Home for the past nine months. The caring and supportive staff eased the transition for both the resident and relatives. The home has an open and inclusive feel - all staff are very welcoming. Mum settled very quickly in this secure environment. The
recent appointment of an activities co-ordinator, and the wide spectrum of activities on offer has led to a much greater level of engagement and stimulation. The quality and variety of food provided is first-class. The home is very well-managed which instills great confidence in relatives.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you for your kind words, it's a pleasure to have your mum in our home.


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Review from L D (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Redwoods Nursing Home's care for almost 7 years and in that time she has received excellent care and attention from a very friendly and welcoming staff. Redwoods is situated in a garden setting and residents are encouraged to be involved in outdoor and indoor activities. Mum is receiving
the best of care for her needs and while her abilities are limited now she is always made to feel included in daily life here. We are kept regularly informed by staff of any issues that arise.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you for your kind review. Your mother and yourselves are part of the family here at Redwoods.


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Review from Carol E (Wife of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in since February 2023, and is settled and is very happy with his care. Once he got to know the staff and he has started to participate in the activities. He has gone out for walks with staff and other service users and is quite happy to mix with other service users.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

We are very happy to have your husband here, he is a lovely gentleman and have come a long way in setting & achieving his health goals.


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Review from Doug M (Son of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved care home to Redwood in April 2022. She was in another care home prior to this period for six months, and the nursing care was awful. Since moving to Redwood, the care has been fantastic - so, so much better than the nursing care she received in the previous care home. The staff at
Redwood are brilliant - so caring!

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you for your kind words; your mum is a pleasure to look after and well-liked by everyone.


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Review from A M (Sister-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the constant care my relative receives. He has been a resident for almost 8 years and throughout that time the staff have gone way beyond the call of duty. I would happily recommend this home to anyone. My relative is in the dementia unit where the care is exceptional.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you from all our staff for your kind words. Dana S


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Review from Christine C (Wife of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in the home for over 7-years. As a dementia sufferer, his care has been excellent in every way - physically and mentally. Lockdown was very difficult for everybody but was made "easier" knowing that the care given, in the past, would continue throughout that period. My
sincere thanks to the manageress and her team for running such a caring home.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you for your excellent review and kind words, very much appreciated. Dana S


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Review from Marie E (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 3.5 years and he is so very well looked after by the wonderful staff who go above and beyond the standards of care. My dad is shown such sincere care. He has just returned home to Redwoods, following a hospital stay and I know he will be happy to be home with the attention
he gets from the extra special staff who care for him. I can't recommend Redwoods highly enough. I know he adores the carers and nurses by how he reacts when they speak to him. It is so good to know that my dad is so very well cared for.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you for your lovely comments. Your dad has a large fan club at Redwoods who think the world of him.


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Review from Kathleen M (Niece of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Redwoods care services were extremely satisfactory and the staff were always helpful and friendly. It has a relaxing family feel about the place for the residents.
The staff always welcomed you with a smile and were never afraid to assist in any enquiries. I had great peace of mind knowing my aunt
had excellent professional care.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you Kathleen, it was our pleasure to care for your aunt, she was a lovely lady. From all at Redwoods


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Review from D C (Daughter-in-law of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We relocated my mother in law here to Redwoods in July after 6 months assessment in a dementia/psychological unit. She really wasn't doing well physically and mentally. She settled right into this care home due to all the staff's input, from cleaners to, friendliness and professionalism that has assisted
her improvement. We are very happy and she loves her new home.

Reply from Redwoods Care, Manager at Redwoods Nursing Home

Thank you from all at Redwoods, your mother-in-law is a wee gem and a pleasure to have in the Home. E.MacKenzie.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Redwoods Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Redwoods Nursing Home is calculated as follows: ( (143 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redwoods Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 6 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Dana

Dana Suciu

Job Title: Care Home Manager

Joined: 2015

Situated in the picturesque village of Alness in the Scottish Highlands, Redwoods is a purpose-built home, set within the walled garden of an impressive Victorian country estate. The home provides high-quality nursing care to elderly people, including those with dementia and associated conditions.


A complete care programme


Featuring well-appointed ensuite rooms, Redwoods utilises some of the latest technology to make residents as comfortable and safe as possible. This includes a progressive secure dementia unit which complements the existing nursing care facilities. As part of this, we encourage residents and their families to be involved at all stages of care planning and other aspects of care home life.


A social experience


Ensuring that residents can retain as much independence as possible is a priority at Redwoods and with four spacious lounge and dining areas and a dedicated activities/reminiscence room, those in our care are able to enjoy socialising and participating in many of their favourite hobbies and activities. These spaces are also pleasant spots for residents to enjoy high-quality nutritious meals produced by the highly skilled catering team.


Peaceful surroundings


The beautiful wooded surroundings make for a wonderful sense of tranquillity, and our secure gardens are extremely popular with residents wanting to sit and relax or perhaps indulge in a spot of gardening.


Cameron

Cameron Hunter

Job Title: Deputy Manager

Joined: 2014

I have worked at Redwoods since 2014, starting in the Kitchen as an assistant while studying Psychology at The University of Highlands & Islands.


Once I Graduated with a degree in Psychology, I changed my role to work the night shift as a care assistant for 2 years, where I continued to work on my personal development, completing my SVQ level 2 in Health and Social Care.


I then moved onto dayshift where I applied for a Senior Care Worker position and was successful. I completed the 6-month course at Meallmore, and then the SVQ level 3 in Health and Social Care. While working for the next couple of years I continued to learn and completed a course in Diabetes Management as well as taking on more responsibility within my role.


I then decided I wanted to progress further, and was successful in my application for the Senior Care Practitioner post at Redwoods. During my time working in this role, I completed more Meallmore training which taught me both Clinical & Leadership and Management skills. I took on a Lead position within the home Continence care, Learning and Development of staff as well as other champion roles. This helped me continue to develop my skills and practice.


I then applied for the Deputy Manager position in 2023 where I was offered the role. This is the current role I have within Redwoods which has been fantastic in continuously improving my practice and skills. I am currently working on a Leadership and Management course within Meallmore, as well as the SVQ level 4 in Health and Social Care.


Person-centred working is at the heart of my practice. I have worked over the years to support other care home staff to adopt this ethos in their work. This means supporting every resident in our home, in a manner in which they wish to be cared for while encouraging and promoting independence at all times.


Frequently Asked Questions about Redwoods Nursing Home

What types of Care is Redwoods Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redwoods Nursing Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Redwoods Nursing Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Redwoods Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redwoods Nursing Home to the centre of Alness?

0.4 mile(s) as the crow flies, distance by road may be significantly further.