Astley House

14/16 Dirleton Avenue, North Berwick EH39 4BG
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9.4 10 Reviews
  • Astley House, North Berwick
Astley House is part of the award winning Pepperwood Care Group, situated in the charming seaside town of North Berwick. The home was once a private residence, and has been extended and converted to provide exceptional care services, making each person's experience personalised and unique in a home from home atmosphere.

This welcoming care home offers various types of care, including residential, dementia, and respite care, providing a nurturing environment for loved ones. Residents can enjoy a vibrant social life with activities such as arts and crafts, dance and music classes, wellbeing sessions, quiz nights, spa and massage sessions, tea dances and visits from local entertainers. The home's facilities include a tranquil garden, a stylish hair salon, a family room, and small intimate lounges where families can relax and enjoy each others company. Everything in the home is designed to enhance comfort and relaxation. With the added joy of pet visits and celebrations for special occasions, Astley House fosters a warm and engaging community for all its residents.

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Care Provided by Astley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Steele (Manager)
  • Admission Criteria
    • We will do a thorough pre-admission assessment to ensure we can meet the needs of the service user. We offer self-funding beds and LA + top up
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Astley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,595 – £1,695
    • Self-Funded Residential Dementia Care £1,595 – £1,695
    • Self-Funded Nursing Care £1,595 – £1,695
    • Self-Funded Nursing Dementia Care £1,595 – £1,695
    • RESPITE Self-Funded Residential Care £1,595 – £1,695
    • RESPITE Self-Funded Residential Dementia Care £1,595 – £1,695
    • RESPITE Self-Funded Nursing Care £1,595 – £1,695
    • RESPITE Self-Funded Nursing Dementia Care £1,595 – £1,695

  • Fees are dependant on size and location of room.
  • (these prices are only a guideline, please contact Astley House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Visiting

  • Visitors welcome in the home at any time of day, however, but visitors are reminded to be mindful of the routine within the home


  • Parking

  • Free car park to the front of the home, with additional parking available along Dirleton Avenue


Astley House Reviews (10)

9.4

Astley House has a Review Score of 9.4 (9.366) out of 10, based on 10 reviews in the last 2 years. Over all time Astley House has 10 reviews.

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Review from A H (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Astley Care Home highly enough. From the moment you walk through the doors, you are met with warmth, professionalism, and a genuine sense of care. The level of care provided is truly outstanding. The team is not only highly skilled but also incredibly compassionate, treating residents
with the dignity and kindness they deserve. Whether it's assistance with daily activities, medical care, or simply offering companionship, they excel in every aspect.
What truly sets Astley apart is the personal touch-staff take the time to get to know each resident, ensuring their individual preferences and needs are met. Families are kept well-informed, and there is always an open line of communication, which provides great peace of mind.
If you are looking for a care home that prioritises both excellence and compassion, Astley is an exceptional choice. It is clear that residents here are not just looked after-they are genuinely cared for .

Reply from Kirsty Steele, Home Manager at Astley House

On behalf of our entire team, thank you so much for your wonderful review and it is incredibly rewarding to know our team effort made a positive impact. Please know that your feedback inspires us to continue providing the highest standard of care and support.


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Review from M S (Wife of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband is receiving in Astley House. The staff are all very friendly and cheerful despite having a very demanding job caring for residents, many with dementia like my husband. They always treat him with respect and speak directly to him in a calm and supportive
manner, helping when require but also encouraging him to be as independent as possible. They are always well informed about how he has slept, eaten or his level of activity (walking). Both staff and management have been very supportive to me and family members when visiting. The home is always very clean, no unpleasant smells, residents are encouraged to be as active as suitable, going out into the garden in good weather. A variety of good food is provided with choices. I have complete confidence that my husband is receiving the best care in Astley House.

Reply from Kirsty Steele, Home Manager at Astley House

Thank you for your lovely review. We will be sure to share this with the staff team, who will be so pleased. Thank you for choosing Astley House for your husband.


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Review from D M (Son-in-law of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazingly managed. The managers & staff have my parents-in-law's best interests as their focus at all times. Home baking, snacks, coffee, tea and juice on the go all the time. Friendly, chatty staff. Great activities, also constantly on the go. The wider family all enjoy the social media posts and being
able to keep up to date.

Reply from Kirsty Steele, Home Manager at Astley House

Thank you very much for such a lovely review.I will be delighted to let our super team know that they are so appreciated.


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Review from Fiona B (Daughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for the past 12 months I find the managers and staff really approachable and friendly Mum's care has been very good there is a lovely atmosphere in the home it is always clean and tidy we feel we made the right decision for mum placing her at Astley House she has come on a lot
with the care of the staff and she is settled and safe, managers are always happy to help and advise if needed and the lady is so helpful with the financial side

Reply from Kirsty Steele, Home Manager at Astley House

Thank you for the wonderful review.We are delighted you feel happy with your decision to have your mum cared for at Astley House.The staff team will really appreciate the lovely feedback.


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Review from R M (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Individual attention to residents needs. Great atmosphere. Attentive and kind at all times to residents and relatives. Very understanding of challenging family circumstances.

Reply from Kirsty Steele, Manager at Astley House

Thank you for such a super review. We take great pride in getting to know our residents and supporting families during the initial admission process.The wider staff team will be proud to learn that their hard work is recognised and appreciated.


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Review from B P (Son of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Staff are fabulous and of great comfort to us as the family. We can now plan holidays & trips without worrying about mums care & well being.

Reply from Kirsty Steele, Home Manager at Astley House

Thank you for taking the time to leave a review. We are delighted that you are confident in our abilities to care for your mum. We will share your feedback with the team.


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Review from S V (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care at Astley House. Staff are warm, caring and very in-tune with Residents needs. The environment is very home-like. Communication is very good and we are informed of any staff concerns and observations. Mum is happy and loves the care-givers.

Reply from Kirsty, Home Manager at Astley House

Thank you for taking the time to write such a positive review ,our staff team will be delighted to learn that their dedication and hard work is acknowledged and appreciated. Best wishes.


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Review from Jennifer S (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Astley House since October 2023. He is well looked after by warm and caring staff. It may not be the fanciest building, but the atmosphere is friendly and staff get to know residents and their relatives. Communication is very good, with frequent calls to keep us informed
of any concerns. My father's room is bright and spacious and there are a number of public rooms, which gives us the option to share time with him on our own while having a coffee. We are very happy with our choice of Astley House.

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Review from Shirley M (Wife of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Astley House are the most caring people, always ready to help if asked a question. The bedroom room was always clean and tidy. Relative was always clean and tidy. Food was good. The staff were always cheery.
They could not have done any more to make my relative comfortable, he was so well
looked after. Thank you.

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Review from S T (Niece of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Beware this company includes interest monthly after your loved one passes away. If you have a solicitor it can take up to 6-9 months or longer to complete their estate. My experience was terrible from the start, bullying from day one and the level of care was not satisfactory.

Reply from Jai Chohan, Director at Astley House

It is always sad when a resident passes away, and is upsetting for anyone who has a connection with them (including the staff at the home). Unfortunately, when a loved one passes, there is nothing that we can do about the length of time it takes to settle an estate, and that is why we have a contract with the resident and/or their relative or guardian, to ensure that everything is carried out in accordance with the National Care Contract.
With regards to the Care in the home, our grades with the Care Inspectorate are at Very Good, and are a reflection of the care delivered in the home


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Current Review Score: 9.4 (9.366)

Overview of Review Score

The Review Score of 9.4 (9.366) out of 10 for Astley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.466 for Astley House is calculated as follows: ( (88 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 118 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Astley House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Kirsty

Kirsty Steele

Job Title: Home Manager

Joined: 2016

Kirsty has been at Astley since May 2016. She is a registered Nurse and has a wealth of experience both in the NHS and Private sector. She enjoys all aspects of the service at Astley and is passionate about ensuring that each resident should live their life the way they choose.


Soniyamma (Soniya)

Soniyamma (Soniya) Daniel

Job Title: Clincal Lead Deputy

Joined: 2012

Soniya has been at Astley for over 11 years. She joined the team as a nurse from India and has made her life in East Lothian. She loves getting to know all of the residents so that she can ensure the team of nurses and carers deliver a service which is entirely personal to them


Frequently Asked Questions about Astley House

What types of Care is Astley House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Astley House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Astley House have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Astley House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astley House to the centre of North Berwick?

0.2 mile(s) as the crow flies, distance by road may be significantly further.