Fidra House

67a Direlton Avenue, North Berwick EH39 4QL
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9.9 26 Reviews
  • Fidra House, North Berwick
Fidra House has 60 beautiful single bedrooms with spacious en-suite shower facilities, arranged over three floors. There are two lifts which access each of the three floors. The freshly decorated bedrooms have telephone and Internet access, a wall-mounted TV and a nurse call system, for prompt assistance.

Each floor has its own comfortable open plan lounge with wide screen TV, and dining area with a fully-fitted pantry. The communal lounge on the ground floor has doors that open out onto the grounds – always a popular place to sit with a cup of tea, or for gardening activities when weather permits.

Events and activities are hugely enjoyed at Fidra House and a dedicated team, full calendar and the availability of their own minibus ensures that the level of participation is high. There are excellent connections within the community.

A wonderful Chef and kitchen team offer nutritionally-balanced, freshly prepared meals. The menu changes on a four-weekly cycle and they try to accommodate different tastes and diets as far as possible. Residents choose where to eat. Some people like the privacy of their own room, whilst others enjoy eating together in the dining room, with its windows looking out onto the garden.

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Care Provided by Fidra House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • David Livingstone (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Fidra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,796 – £1,796
  • (these prices are only a guideline, please contact Fidra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park to the rear of the building.


Fidra House Reviews (26)

Total of 26, showing 1-20
9.9

Fidra House has a Review Score of 9.9 (9.893) out of 10, based on 15 reviews in the last 2 years. Over all time Fidra House has 26 reviews.

Overall Experience

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Date Published

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Review from A V (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional medical and auxiliary care are excellent; my relative is very well looked after and is very happy and reassured in the home. Sometimes, communication with management and staff can be complicated for us because we don't live locally and visit once a month. Hopefully, since pointing this
out to the management, this will improve.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Many thanks for your feedback. It is so good to hear that your relative is happy, and that you find the care to be of such a high standard. I believe management have recently spoken with you regarding your communication preferences.


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Review from M C (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Fidra House for 18 months. Throughout this time I have found the care to be exceptional. All the staff both care and support staff are very friendly and address me by name. This creates a relaxed, though professional attitude.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for leaving a review. The team are delighted to hear your feedback. We are so pleased that you find the care for your husband to be exceptional, and that you are also impressed with the friendly atmosphere. Best wishes.


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Review from Morag C (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Fidra now for 18 months and absolutely loves it. The staff go above and beyond to accommodate mums needs and always make us as a family very welcoming every time we visit. The home is extremely clean and friendly and provide a wonderful loving environment to all their residents.
Mum particularly loves the activities and we are always notified of anything she participates in and communication between the home and the family is fantastic. The senior staff always make sure we are involved in any aspect of mums care and keep us updated with anything that's going on. Mum unfortunately became very poorly latter end of last year and thanks to the staffs quick thinking and response she was admitted to hospital where she stayed for 6 weeks before going back home to Fidra. It was so lovely to see all the staff welcoming her back and as family we are so grateful to them. Working as a nurse myself it's reassuring to know mum is being looked after with care and compassion.

Reply from Julie Kennedy, Marketing Manager at Fidra House

It is wonderful to hear that your mum loves her home at Fidra House, and that you feel so reassured. The team are so pleased to hear your review regarding the welcoming atmosphere, the cleanliness, activities, and the care. Thank you very much for letting us know. Best wishes.


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Review from E H (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I had Christmas lunch with my father which was lovely. All the staff, as always, were very welcoming and friendly. The meal was very good and we all enjoyed it. A couple of days later our daughter and her family came for the day. This included 3 young children (my fathers great -grandchildren)
and their dog! Again we were made to feel very welcome and as there were so many of us, we were given the "quite room" - although not very quiet with the children! Everyone was very welcoming and we were given tea and coffee and some treats for the children. The atmosphere at Fidra is always friendly, welcoming and as homelike as they can make it.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so pleased that your family were able to celebrate Christmas with your father in such a special way. Thank you for letting us know how welcome you all felt as that is how we like it to be. Many thanks.


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Review from Elizabeth P (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Fidra House for two years now and my initial scepticism regarding how she would be treated very quickly disappeared. She is so well looked after by a kind and caring staff. She is very comfortable and even though she cannot articulate her feelings, I believe she is happy there.
Thank you to all the staff.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for sharing your thoughts. It is so good to know that you feel your mother is comfortable and happy in our care.


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Review from G S (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Fidra House since 2017 and the care he has received since day one has been really excellent. It's hard to put into words what peace of mind for the family this has been. All the staff are so caring and friendly that we now consider them part of our family. They have
dealt with all the ups and downs of the last 7 years with amazing equanimity and professionalism.

Reply from Julie Kennedy, Marketing Manager at Fidra House

It is so good to hear that you have such peace of mind, and that you have a good relationship with the staff caring for your father. We will be so pleased to share this with the team. Thank you very much.


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Review from Margaret D (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were absolutely delighted to hear about the new Wheelchair Access Vehicle (WAV) that was purchased by Fidra House Carer Home, we were astonished to hear that family were invited to use this facility. When enquiring about using the vehicle the staff went out their way to help us with the necessary
forms and procedures to make this possible. I was given a thorough demonstration by a member of staff who went over and above to make me feel confident to take my father in law for his first outing in the car, albeit a short journey but one so worth while to be able to attend a charity Christmas lunch. A charity very close to his heart whom he had been the foundation for many years. Attending this occasion lifted his spirits and was reunited with many of his fellow volunteers. The whole experience was uplifting. The day to day care of my father in law and visits we have to him at the home are always a happy and homely experience. The staff are amazing, couldn't ask for better for my beloved family member.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so delighted with the arrival of the Wheelchair Access Vehicles in all of our homes for the very reason that you have highlighted, and it is incredibly pleasing to hear that you have already used one, and that your father in law could attend a charity event close to his heart. Thank you so much for taking the time to leave your feedback. We love to hear how you feel about the team and the care for your loved one.


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Review from T G (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Fidra House for the last 5 years. She took a little time to adjust to her new surroundings, and being part of a larger integral family. The staff at Fidra were very good with her encouraging her to participate in the social aspect of her new home, and supporting
her through this difficult transition in her life. The excellent care she has received at Fidra House over the years has allowed her to enjoy her twilight years and provided the family with peace of mind knowing that her wellbeing is being overseen by professional and friendly nurses/carers around her.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback. It is lovely to hear that your mother in law participates in socialising and is finding much enjoyment in a caring environment, giving you all peace of mind.


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Review from P L (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff never cease to amaze me in their dedication and care. They remain professional, objective and detached but somehow still manage to give an amazing amount of friendly, compassionate care. I can not speak highly enough of the dedication and effort they put in day after day. Residents do not
want to be in a care home, and few relatives want them to be there, but the staff make this difficult situation more than tolerable and it's frequently a pleasure to visit. Always a smile and jovialness from all the team, no matter how difficult a day they are clearly having at times.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you for your comments. We are delighted to hear that you are impressed with our caring and joyful team. The staff will be so pleased to hear your feedback.


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Review from P B (Daughter-in-law of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law sadly passed away and our family had to, very quickly, find care for my mother in law, who has advanced dementia. A visit to Fidra, turned out to be our best move that day! The staff and management we spoke to were so knowledgeable, understanding and caring, and thankfully they had
availability. My mother in law moved in the following week and has settled in so well. She is happy, well cared for, well fed and has a wonderful room that she loves. The staff are all so caring, friendly and considerate. She has settled in so well and has been encouraged to socialise with the other residents. There are great activities to take part in, some she does and some she doesn't. The staff really are fabulous as are the management who are also very approachable and I cannot thank them all enough for everything they do for my mother in law.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback, following your mother in law's stay with us after the sad passing of your father in law. It is so good to hear that your mother in law has settled well and is happy with the care, staff and facilities. Great to hear too that she socialises and takes part in some of the activities that she likes. Best wishes.


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Review from J C (Son of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed during our initial visit to Fidra House, due to the general atmosphere, cleanliness and overall environment of the care home. Mum moved into Fidra House in December 2023, and we have been delighted at how quickly she settled into her new home. This is most certainly due to the
wonderful care that all members of staff have given her. We visit regularly and are always cheerfully greeted by the friendly, approachable staff members. Our mum is very happy here and particularly enjoys outings in the minibus, and walking in the garden. She is very pleased with her room and often comments on how comfortable, lovely and bright it is. Mum enjoys the social aspects of her days and sometimes joins in with the many activities provided, she also enjoys the communal dining.
We are exceedingly pleased that our mum is so happy and well cared for, and would highly recommend Fidra House to anyone in the same position we were in when our mum needed extra professional care.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback. The team will be delighted to hear this. We are so pleased that your mum settled quickly, and that she especially enjoys the bus trips and the garden.


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Review from L R (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since admission, my mum who had no previous experience of care, has settled and flourished within the care of Fidra House. I feel this is due to the relaxed and settled atmosphere within the home. Her room is bright comfy and clean the corridors wide airy and tidy encouraging residents to mobilise to
and from their rooms and lounges. I can not fault the care staff who are always cheerful friendly and caring to residents and families. My mum insists on leaving her bedroom door open whenever she is in the room so she can wave to staff as they pass by. Activities are varied and inclusive with enthusiastic and encouraging leaders. We held a small 90th birthday celebration which the staff quickly reorganised for us when our garden plans were disrupted by the weather. I would like to assure families that if you are looking for first-class care contact Fidra House and you will not be disappointed.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you so much for your feedback. It is always so pleasing to hear that residents settle well and that you and your mum are happy with the care and facilities. Delighted too that the 90th birthday celebrations went well, despite the weather.


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Review from Fran G (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother chose to move to a care home in May of 2023 and was lucky enough to get a place in the July. From the start, we were impressed by the standard of care in Fidra and the general housekeeping of the home. She had a lovely room overlooking the enclosed garden and last summer we spent many happy
visits in the garden enjoying the flowers and the sensory garden. As mum's mental health declined the staff proved themselves to be wonderfully caring of mum in every way but also to ourselves, both the family who were close enough to visit regularly and her extended family of two daughters who live abroad when they visited or phoned. Mum settled quickly and remained in Fidra until her death earlier this month which was managed with the utmost compassion and love for all of us. We can't praise you enough for both your care of mum and of ourselves. Thank you.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We really appreciate you sharing with us how you, your mum, and your family felt about your experience with us. It is so good to hear that you were so pleased with the care - and especially enjoyed the garden. Best wishes.


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Review from Susan W (Cousin of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my relative in Fidra for the first time today and was so relieved to see she is being so well cared for. She has a room with a beautiful view of the garden, and all her home comforts. The dining/TV room had French doors open out onto the garden which means all residents are able to enjoy the
outdoors too.
Very impressive. I can’t comment on some of the points as eg didn’t witness my relative eating when I visited

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for taking the time to leave a review. We are so pleased that you are happy with the care and the facilities that are being provided for your relative.


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Review from Carol R (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimers Disease and moved into Fidra House kicking and screaming in September 2022. We travelled from Australia to oversee the transition which was traumatic for all. Anyway, Mum quickly settled in and now participates in every activity going! She loves living there and is no longer isolated
and lonely, all of which seems to have helped her general well-being.
We are happy knowing she is well fed, receives her medication as required and her personal hygiene is looked after.
We were impressed with the ensuite room allocated to Mum, the facilities and activities available and above all the caring and friendly approach of all the staff we met.
I'd recommend Fidra House if you are looking for a care home in the area.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you so much for providing your feedback. It must have been a very difficult time for you all last year. So good to hear now though that your mum settled very quickly into Fidra House, being very well cared for, and also enjoys the facilities, activities and the company so much. We appreciate your recommendation.


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Review from K C (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and caring towards my dad. Even when he has tricky days, they show patience and understanding. He enjoys chatting to the staff, and any grumble he might have, the staff listen and try and help where possible.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for leaving a review. The team will be pleased to hear your feedback regarding the care and support provided to your dad.


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Review from Alan S (Son of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hello there. Anybody visiting Fidra will know as soon as you go in through the front door, that the staff are all friendly and knowledgeable about how to deliver the care that is needed.
In spite of all the other health problems outside Fidra at the moment, they
are very careful, making sure that all the safety measures are happening before you are allowed in for the visit, and throughout the visit. Mum's room is nice and clean, and she has enough personal things there so that she can feel comfortable when she looks around too. All in all, this seems to be a nice, well-run place. Thanks.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Many thanks for leaving a review regarding your mum's care. We are so pleased that you find all staff friendly and following the required safety measures and also that your mum is comfortable in our care.


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Review from James H (Husband of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for five years and I have to say I have been satisfied with her care and wellbeing.
The management and staff are efficient and caring and very approachable.
Furthermore, during the present Covid situation they have coped extremely well without any incidents.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback regarding your wife's care. The management and staff welcome feedback and they will be pleased to hear this.


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Review from Sandra B (Daughter of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you walk in, lovely friendly atmosphere at reception. Lovely clean smell kept to a high standard of cleanliness. Staff are always friendly and helpful. Have done an excellent job with regard to Covid with all the restrictions.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We really appreciate you taking the time to leave a review. The staff work very hard so will be so pleased to hear your feedback.


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Review from James G (Son of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean and tidy and staff only too willing to help with any issues. Don't see the food served but from feedback, it seems it is good quality and nutritional. Lovely surroundings and garden well kept, all in all, I'm very happy with the care given.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We really appreciate you taking the time to leave a review regarding the care provided for your father. We are so pleased to hear that you are happy with the cleanliness, staff, facilities and care. We are indeed very fortunate at Fidra House to have such a lovely, secure garden which does seem to be a popular place to spend time.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Fidra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Fidra House is calculated as follows: ( (161 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 178 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fidra House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 14 hours ago

Single ensuite room


Awards / Recognitions (2)

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Meet the Team (3)

David

David Livingstone

Job Title: Manager

Joined: 2023

Fidra House is managed by David Livingstone. David has worked in care homes for over 14 years, during this time he has progressed from a care assistant, and senior roles, to his current position as manager. He has completed his BA in Health and Social Care qualification.


David works closely with Deputy Manager Jill Paterson in leading the team of support staff, care workers and registered nurses. David is passionate about providing the highest standard of care and respect. If you would to know more about Fidra House and the services on offer please get in touch with David or Jill and they will be happy to assist.


Margaret

Margaret Campbell

Job Title: Operations Manager

Joined: 2002

Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.


Jo

Jo Comrie

Job Title: Care Quality Manager

Joined: 2017

RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.


Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.


Frequently Asked Questions about Fidra House

What types of Care is Fidra House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fidra House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fidra House have?

There are 60 Single Rooms.

What are the Facilities & Services at Fidra House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fidra House to the centre of North Berwick?

0.5 mile(s) as the crow flies, distance by road may be significantly further.