Fidra House

67a Direlton Avenue, North Berwick EH39 4QL
Submit a Review
9.9 26 Reviews
  • Fidra House, North Berwick
Fidra House has 60 beautiful single bedrooms with spacious en-suite shower facilities, arranged over three floors. There are two lifts which access each of the three floors. The freshly decorated bedrooms have telephone and Internet access, a wall-mounted TV and a nurse call system, for prompt assistance.

Each floor has its own comfortable open plan lounge with wide screen TV, and dining area with a fully-fitted pantry. The communal lounge on the ground floor has doors that open out onto the grounds – always a popular place to sit with a cup of tea, or for gardening activities when weather permits.

Events and activities are hugely enjoyed at Fidra House and a dedicated team, full calendar and the availability of their own minibus ensures that the level of participation is high. There are excellent connections within the community.

A wonderful Chef and kitchen team offer nutritionally-balanced, freshly prepared meals. The menu changes on a four-weekly cycle and they try to accommodate different tastes and diets as far as possible. Residents choose where to eat. Some people like the privacy of their own room, whilst others enjoy eating together in the dining room, with its windows looking out onto the garden.

Show Fidra House on the Map

Care Provided by Fidra House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • David Livingstone (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Fidra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,796 – £1,796
  • (these prices are only a guideline, please contact Fidra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park to the rear of the building.


Fidra House Reviews (26)

Total of 26, showing 21-26
9.9

Fidra House has a Review Score of 9.9 (9.893) out of 10, based on 15 reviews in the last 2 years. Over all time Fidra House has 26 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 0

Date Published

26
10
13
15
11

Review from Lesley F (Granddaughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very worrisome time, my siblings and I did not expect to feel so relaxed and extremely at ease with this step in our nana’s life. These first four weeks have been so reassuring the staff are all so kind and compassionate. The food is so good and at 93, my nana is now eating vegetables (She never
has done in her first 93 years). The rooms are always clean and fresh. Also, the care that goes into each resident looking so well looked after - hair lovely, well-dressed and cared for. Every visit, I leave with a smile, sometimes a heavy heart but I feel reassured Fidra House is her perfect place.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We really appreciate you taking the time to leave your feedback for the staff at Fidra House. Thank you. It is so pleasing to hear that you are reassured and feel your nana has settled and is well looked after. Our Chef makes a lot of effort to ensure food is appealing so that is great to know that even the vegetables are going down well!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Howard J (Son of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is content in Fidra House. All aspects of her care are excellent and we are reassured that her good care continues at all times, giving us a clear mind leaving her in capable, caring hands. All staff, kitchen, laundry, nursing/care, domestic are exceptionally friendly and helpful. We are particularly
pleased with the level of activities offered.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your review. We are so pleased that you feel reassured by the care given to your mother. There is quite a selection of activities and that is great that your mother is also enjoying these.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David K (Son-in-law of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my last visit, residents were being entertained trying to catch soap bubbles and bean bags were also being used to keep them active. Balloons were being bounced about in order for residents to catch them or knock them back to the lady working with them. The rooms have recently been upgraded.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for taking the time to provide your feedback. The staff will be pleased and it was good for you to see the bubbles and bean bag activities that are enjoyed by the residents!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melodie P (Daughter of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and considerate. Good activities and variety of food for residents.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback. The staff will be pleased to hear this. We have recently appointed a new manager at Fidra House and he is responsible for ensuring that the care, services and facilities are of a high standard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alexander P (Friend of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in Fidra since last year. She is 95 and although physically restricted has all her mental capacity. Before going to Fidra she lived on her own with support from visiting Carers but was obviously depressed. Fidra care and staff have brought her back to life again. Kind, understanding,
helpful staff.

Reply from Julie Kennedy, Marketing Manager at Fidra House

The staff will be delighted to hear that you feel they have helped your Aunt so much. Thank you for taking the time to let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John A (Son of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after, the staff always make friends and family welcome, the care home is well run and looked after by the maintenance staff also meals are excellent and a good variety. I would not hesitate to recommend Fidra to anybody.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback and this will be shared with the staff. It is so good to know that your mum is being well looked after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Fidra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Fidra House is calculated as follows: ( (161 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 178 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fidra House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 24 Mar 2025

Single ensuite room


Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

David

David Livingstone

Job Title: Manager

Joined: 2023

Fidra House is managed by David Livingstone. David has worked in care homes for over 14 years, during this time he has progressed from a care assistant, and senior roles, to his current position as manager. He has completed his BA in Health and Social Care qualification.


David works closely with Deputy Manager Jill Paterson in leading the team of support staff, care workers and registered nurses. David is passionate about providing the highest standard of care and respect. If you would to know more about Fidra House and the services on offer please get in touch with David or Jill and they will be happy to assist.


Margaret

Margaret Campbell

Job Title: Operations Manager

Joined: 2002

Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.


Jo

Jo Comrie

Job Title: Care Quality Manager

Joined: 2017

RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.


Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.