really make the effort to make the residents feel like they're home and are one big family.
Kevin C (Son of Resident)
Mum and Dad have been made to feel very welcome and can’t praise the care home enough. Thank you.
Lorraine J (Daughter of Resident)
I trust them completely. I have nothing but praise for Lammernuir.
Sarah G (Daughter of Resident)
Lammermuir House Care Home has a Review Score of 9.7 (9.687) out of 10, based on 9 reviews in the last 2 years. Over all time Lammermuir House Care Home has 26 reviews.
Review from Kevin C (Son of Resident) published on 28 November 2024
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Review from Sarah G (Daughter of Resident) published on 14 November 2024
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Review from Ros S (Daughter of Resident) published on 1 November 2024
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Review from Lorraine J (Daughter of Resident) published on 28 May 2024
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Review from Susan M (Daughter of Resident) published on 21 May 2024
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Review from Kenneth H (Son of Resident) published on 15 May 2024
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Review from Dave L (Son of Resident) published on 15 May 2024
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Review from J S (Daughter of Resident) published on 15 May 2024
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Review from Chrissie B (Daughter of Resident) published on 13 July 2023
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Review from Pamela J (Wife of Resident) published on 1 June 2022
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Review from Julie S (Daughter of Resident) published on 16 February 2022
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Review from Alan S (Son of Resident) published on 16 February 2022
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Review from P C (Daughter of Resident) published on 16 February 2022
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Review from W W (Wife of Resident) published on 16 February 2022
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Review from Keith M (Son of Resident) published on 16 February 2022
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Review from Ali H (Daughter of Resident) published on 15 November 2021
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Reply from Olivia Shields, Marketing Assistant at Lammermuir House Care Home
Thank you, Ali, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from Diane F (Daughter of Resident) published on 27 May 2021
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Review from Marlyn B (Guardian of Resident) published on 6 May 2021
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Review from Joyce P (Wife of Resident) published on 5 May 2021
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Review from Evelyn W (Daughter of Resident) published on 17 July 2020
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Reply from Olivia Shields, Marketing Assistant at Lammermuir House Care Home
Thank you, Evelyn, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lammermuir House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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The Review Score of 9.7 (9.687) out of 10 for Lammermuir House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.849 for Lammermuir House Care Home is calculated as follows: ( (90 Excellents x 5) + (16 Goods x 4) ) ÷ 106 Ratings = 4.849
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.838 Points relating to the number of positive Reviews for Lammermuir House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Apr 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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