really make the effort to make the residents feel like they're home and are one big family.
Kevin C (Son of Resident)
Mum and Dad have been made to feel very welcome and can’t praise the care home enough. Thank you.
Lorraine J (Daughter of Resident)
I trust them completely. I have nothing but praise for Lammernuir.
Sarah G (Daughter of Resident)
Lammermuir House Care Home has a Review Score of 9.7 (9.687) out of 10, based on 9 reviews in the last 2 years. Over all time Lammermuir House Care Home has 26 reviews.
Review from Janet N (Daughter of Resident) published on 28 May 2020
Submitted via Website •
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Reply from Olivia Shields, Marketing Assistant at Lammermuir House Care Home
Thank you, Janet, for letting us know how we are doing at Lammermuir House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.
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Review from Bryan M (Son of Resident) published on 13 May 2020
Submitted via Website •
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Reply from Olivia Shields, Marketing Assistant at Lammermuir House Care Home
Thank you, Bryan, for letting us know how we are doing at Lammermuir House Care Home. The care and wellbeing of every resident is always our number one priority and it is rewarding to have such positive feedback about how we are doing. We would also like to thank you for your wonderful comments about our team as they are working incredibly hard during challenging circumstances. Take care Bryan, we look forward to seeing you again soon.
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Review from Carol F (Daughter of Resident) published on 13 May 2020
Submitted via Website •
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Reply from Olivia Shields, Marketing Assistant at Lammermuir House Care Home
Thank you, Carol, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we look forward to seeing you again soon.
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Review from Kirsteen W (Daughter of Resident) published on 13 May 2020
Submitted via Website •
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Reply from Olivia Shields, Marketing Assistant at Lammermuir House Care Home
Thank you, Kirsteen, for letting us know how we are doing at Lammermuir House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we hope to see you again soon.
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Review from Allan M (Husband of Resident) published on 22 February 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Lammermuir House Care Home
Thank you, Allan, for your comments about your recent experience at Lammermuir House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Alan B (Husband of Resident) published on 24 November 2015
Submitted via Postal Card •
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The Review Score of 9.7 (9.687) out of 10 for Lammermuir House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.849 for Lammermuir House Care Home is calculated as follows: ( (90 Excellents x 5) + (16 Goods x 4) ) ÷ 106 Ratings = 4.849
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.838 Points relating to the number of positive Reviews for Lammermuir House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Apr 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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