Fees are before Free Personal and Nursing Care contribution from the government, therefore a deduction of the agreed amount from the fees per week will be provided when in place. As a care home with nursing we will only accept residential rate at the self funded nursing level. Fees are updated for April each year.
Ample parking in front of reception and at the top of the home.
Aaron House has a Review Score of 9.6 (9.609) out of 10, based on 20 reviews in the last 2 years. Over all time Aaron House has 40 reviews.
Review from D M (Husband of Resident) published on 17 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stephen Van Putten, General Manager at Aaron House
Thansk you for your kind review, it is our pleasure to provide a great service. We will continue to reflect and improve our service where we can. Thank you again for taking the time to review us. Aaron Hosue Team.
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Review from Darlene M (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stephen Van Putten, General Manager at Aaron House
Thank you for your great review, we are pleased to know that your dad is enjoying living in Aaron House. I will ensure the team are informed about this and particularly the activity team and care teams, they all try to make people's day. Thank you.
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Review from Carol K (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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5.0 out of 5
Reply from Stephen Van Putten, General Manager at Aaron House
Thank you for your kind review, we take great pride in the service and glad it shows. I will ensure the team are aware of the kind words and we hope to continue to provide a great service, making people's day.
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Review from Garry H (Son of Resident) published on 24 January 2025
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5.0 out of 5
Reply from Stephen Van Putten, General Manager at Aaron House
Thank you very much for your kind review, it was a very good Christmas, everyone enjoyed the events.
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Review from Amanda T (Grandson of Resident) published on 17 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Stephen Van Putten, General Manager at Aaron House
Thank you for this very positive review, we are all very passionate about our service, taking care of everyone and making their day is our aim. I will share your review with the team, they will be very pleased to hear this feedback. If there is anything further we can do please just ask. Thank you, from the Aaron House Team.
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Review from Wendy K (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stephen Van Putten, General Manager at Aaron House
Thank you for this review, we are pleased that you are happy with the service. The areas with 3 or 4 stars will be a focus for us, we have discussed these with you and will do what we can to improve. Thank you again for this positive review.
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Review from F L (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stephen Van Putten, General Manager at Aaron House
Thank you very much for your kind review. We will continue to review our service to ensure a high standard is met. The menu is being changed this month so we hope people like it more. Thank you again on behalf of the team, we really appreciate your feedback.
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Review from L L (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for this kind review, we are privileged to support both of your parents, they are a real asset to our community.
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Review from J N (Daughter of Resident) published on 11 April 2024
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Overall Experience
5.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for your very positive review, I agree the activity team is excellent, we will continue to make people's day.
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Review from S H (Daughter of Resident) published on 25 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for this very kind review. We are pleased to hear your views. I note that activities was not scored, this might have been a missed score, our activity team are the memory makers and I am sure they will be know to you. Thanks again.
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Review from L G (Daughter of Resident) published on 7 March 2024
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Overall Experience
4.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for your review, we appreciate your time to do this. We will continue to reflect on what we do and keep up this high standard.
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Review from Catherine M (Sister of Resident) published on 27 February 2024
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Overall Experience
4.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for taking the time to review us, we appreciate all feedback and we will look at areas for improvement and make the service a great place to live. Thank you again.
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Review from D S (Son of Resident) published on 15 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for taking the time to review us, we appreciate this. The team will be very pleased to hear your great scores. Thank you.
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Review from M M (Wife of Resident) published on 29 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for this kind review; we are delighted to hear your husband is happy with us. Regarding missing items, we will do what we can to reduce any distress this causes. Communal living can be difficult with others going in and out of rooms. We will be aware of this; thank you for your understanding.
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Review from D M (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for the review. Our care service is 24 hours care 7 days a week, we have the same team on over the week as weekends, therefore the care should always be to the best possible standards. We do have limited need for reception team at weekends and at times there is a delay in answering the door as the care team are providing interactions with the people we support. I will discuss this fully with the team and ensure care is always as we expect 24 hours a day, 7 days a week and that doors are answered without delay. I am glad to hear the internal decoration is making a positive impact, bedrooms are changed as needed and when vacant to ensure minimal disruption to the people we support, we will continue to review and make more positive changes. Thank you again for your feedback.
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Review from J B (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
It was a pleasure to support you and your family over the years. Thank you very much for this review, it does help us reflect and keep improving.
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Review from K S (Daughter-in-law of Resident) published on 13 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for this very positive review, we do try to make everyone's day including the relatives and friends. Very much appreciated.
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Review from L D (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for this review, it is very positive. We do apologies for the emergency admission to hospital, this was arranged to provide advanced care, the intention was to ensure the best care and support possible, the team reflected on this and made the care plan clear going forward. Thanks again, we will continue to use these reviews to improve our service.
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Review from G G (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
It was a pleasure meeting your mum and all of your family, we are very pleased that the birthday was such as success. Thank you for sharing your views, we will ensure the team are aware. Thank you again and best wishes to you and your family.
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Review from C R (Wife of Resident) published on 23 May 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Stephen Putten, Manager at Aaron House
Thank you for taking the time to review us, we have reflected on what you said and will take action to ensure a high standard of service, thanks again.
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The Review Score of 9.6 (9.609) out of 10 for Aaron House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.609 for Aaron House is calculated as follows: ( (158 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 235 Ratings = 4.609
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aaron House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: General Manager
Joined: 2019
Stephen is a highly experienced professional in the field of care home management, with over 26 years dedicated to the delivery of quality care services. As the General Manager of Aaron House Care Home in Scotland, he brings a wealth of knowledge and expertise, garnered from working with both private and statutory service providers.
His educational background is as impressive as his professional journey. Stephen holds an Honours degree in Health and Social Care, complemented by professional management and care qualifications. This solid academic foundation underpins his comprehensive understanding of care provision and management.
Stephen's passion for his work is evident in his commitment to ensuring the highest quality of care for every resident at Aaron House. He believes in leading by example and is dedicated to supporting his team in continuing to provide outstanding care and support. His approach is not just about maintaining standards but about exceeding them, ensuring that every resident receives the best possible care and attention.
At Aaron House Care Home, Stephen's leadership is instrumental in creating an environment where residents feel valued, respected, and cared for. His focus on quality care aligns perfectly with the ethos of Aurem Care, emphasising a resident-centred approach in everything we do.
Stephen's enjoyment in working with people, both residents and staff, adds to the warm and welcoming atmosphere of Aaron House. His guidance and support ensure that our home is not just a care facility but a community where everyone is treated with dignity, respect, and kindness.
Under Stephen's experienced management, Aaron House Care Home continues to stand as a beacon of quality care and compassionate service in Scotland, embodying the values and standards of excellence that are at the heart of Aurem Care.
Job Title: Deputy Manager
Joined: 2020
Hello, I'm Carol Wood, and I'm proud to serve as the Deputy Home Manager here at Aaron House. My journey at this care home began in 2020, and I bring a wealth of experience to my role, having spent two decades as a nurse with NHS Lothian.
Throughout my career, I've specialised in elderly care and palliative care. My background includes serving as an A&E nurse and a general nurse, providing care and support to a diverse range of patients. This extensive experience has honed my skills and allowed me to develop a deep understanding of the unique needs of elderly residents.
In addition to being a qualified nurse, I hold an SVQ 4 in Health and Social Care Leadership. This qualification has equipped me with the knowledge and leadership abilities necessary to excel in my role as Deputy Home Manager.
What motivates me most in my work is the opportunity to make a difference in the lives of our residents. I believe in providing compassionate, person-centred care that prioritises their well-being and comfort.
When I'm not at work, I enjoy spending time with my family and pursuing personal interests. My dedication to providing excellent care extends beyond the workplace, and I'm committed to upholding the highest standards of care here at Aaron House. If you're seeking exceptional care and support for your loved ones, you can trust in our team's expertise and commitment to excellence.
Job Title: Clinical Lead
Joined: 2012
Hello, I'm Gloria De La Pena, and I have the privilege of serving as the Clinical Lead Nurse at Aaron House. My journey here began over a decade ago when I joined as a nurse, and in 2021, I was honoured to be promoted to the role of Clinical Lead. My passion for elderly care has been the driving force behind my dedication to this field.
My experience in nursing is extensive, and it's shaped my approach to care. I've had the privilege of working as a midwife, which has given me unique insights and skills that I bring to our team at Aaron House. This diverse background allows me to provide a holistic and compassionate approach to nursing.
In my role as Clinical Lead Nurse, my primary focus is on ensuring that our team delivers the highest quality of nursing and care to our residents. I provide dynamic support and guidance to our dedicated staff, helping them excel in their roles and maintain the standards of excellence that we uphold.
What truly motivates me is the opportunity to make a positive impact on the lives of our residents. I believe in a person-centred approach to care, where each resident's unique needs and preferences are at the forefront of our care plans.
Job Title: Administrator
Joined: 2002
Hello, I'm Katrina Early, and I'm honoured to serve as the Administrator at Aaron House. My dedicated journey at this care home spans over two decades, and in 2020, I took on the role of Administrator, bringing with me a wealth of experience and expertise.
Prior to becoming the Administrator, I spent 15 years as a Health Care Assistant, gaining invaluable insights into the intricacies of patient care. Additionally, I have a background as a team leader at Standard Life, where I honed my organisational and leadership skills.
One of the aspects of my role that I hold dear is providing outstanding support to the families of our residents. I understand the challenges and concerns that families may have, and I'm committed to offering help and support to alleviate their worries. My experience allows me to empathise with their situations and provide valuable guidance.
At Aaron House, my role extends beyond administrative duties. It is a pleasure to be a part of our caring community, and I'm dedicated to ensuring that our residents and their families feel heard and supported throughout their journey with us.
