Springfield Bank Care Home

36-38 Cockpen Crescent, Bonnyrigg EH19 3PN
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9.7 68 Reviews
  • Springfield Bank Care Home, Bonnyrigg
Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and café. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Springfield Bank.

The catering team at Springfield Bank understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. Meanwhile, the care team get to know residents so that they can design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most.

From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Springfield Bank, residents are encouraged to take an active role in the Bonnyrigg community.

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Care Provided by Springfield Bank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhiannon Steele (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Springfield Bank Care Home Reviews (68)

Total of 68, showing 1-20
9.7

Springfield Bank Care Home has a Review Score of 9.7 (9.732) out of 10, based on 12 reviews in the last 2 years. Over all time Springfield Bank Care Home has 68 reviews.

Overall Experience

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Review from N D (Grandson of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely person, understanding person to me and all the staff are great and making sure my gran needs all she needs. The new room my gran's in is great and she loves the activities.

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Review from Leslie C (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in this care home and we are very happy with the home and staff. Management are good at their job, keeping on top of things and keeping the place organised, staff are friendly and attentive. Clean home and bedrooms are lovely. Mum is being well looked after and I would recommend Springfield
Bank Care Home.

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Review from G S (Grandson of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always visible, interacting with residents. Good range of activities, encouraging staff and residents to participate. Always offering residents refreshments and snacks. The staff are always very approachable. Very helpful getting new residents (my gran) settled in and integrated into the
care home.

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Review from K F (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Springfield Bank is absolutely amazing! They truly go the extra mile for my Dad and all the residents there. I can't express enough gratitude for their continuous hard work, often without receiving the acknowledgement they truly deserve. It's a huge relief for us to leave, knowing that he
is receiving top-notch care! Thank you immensely to all the staff at Springfield Bank!

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Review from D C (Husband of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and made her time there so good and happy.

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Review from J L (Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care to be excellent. My humble abode, however, they need to exercise some restraint. My room was a bit of a muddle but I knew where everything was. I had taken the time to take the lids off of boxes, tins etc. before I knew it, some of the boxes had been torn up. I have a bookcase, I have
access to the bank when it is available and hopefully a social worker, they seem reliable.

Reply from Clare Sheehan, Careline Advisor at Springfield Bank Care Home

Thank you for your review of Springfield Bank Care Home, we appreciate all the positive feedback. We are sorry to hear you are having issues with items being damaged. Please contact the Home Manager to discuss who will be happy to help resolve the issues.


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Review from Elaine C (Niece of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Springfield Bank regularly and have always found my visit to be a pleasurable and positive one. The environment is clean and tidy. The staff are very friendly and always treat the residents with respect.
My auntie is well looked after and tells me she loves it there.

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Review from Fiona L (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad has been well supported, his needs are met and staff are keen to help and I have found staff approachable, they listen and great communication. One nurse in particular has been attentive, so have two other specific staff members. Another specific staff member is available to listen and
so is the new nurse (department leader that was bank staff). She chats and updates us. I am pleased we chose here.

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Review from Marlene J (Sister-in-law of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt very welcomed when visiting my sister-in-law. The staff are very attentive to her needs.

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Review from J C (Daughter-in-law of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that there has been an improvement in the care home in the past six months. I requested a more personal approach for the residents and this has been implemented by laminating on all doors with some personnel details and information of interest to staff who may be new or bank. One area which could
be improved would be an electronic air deodoriser which would help mask the many odours from a large group of people. These are common in hotels and public toilets.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Springfield Bank Care Home

Thank you for the positive feedback about Springfield Bank and we are always happy to hear suggestions on how we can improve.


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Review from Glenn S (Husband of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came from the hospital to Springfield Bank. From day one and every day thereafter, the care and nursing were excellent. We had no complaints whatsoever. Each member of staff had great care and compassion. I would recommend Springfield Bank to anyone! My wife was in the right place to get the
best care.

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Review from Graham M (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Springfield Bank since September 2022, together with my dad. Mum has recently passed away, with Dad not long to go.
I am struggling to put into words the love, kindness, compassion and dignity my parents have enjoyed from all the team at Springfield Bank.
The management team are excellent
- very experienced, with a lovely manner yet very efficient.
The nursing and care staff are just lovely, always smiling and ever helpful.
Though my parents preferred their own company at times, there was always lots going on for them and the other residents to enjoy, including parties, day trips and movie nights.
My dad has always enjoyed his food, and the fare on offer at Springfield Bank is excellent.
I feel like I sound a bit like an advert here!
My dad is in his final hours, and I'm just so so glad he's here getting the love and care that he is at Springfield Bank.

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Review from Val A (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are both friendly and caring and do their best to fulfil all my needs. The room is always clean and again all the staff, including maintenance and cleaning, are great. I can ask for anything, I am very happy staying here and have been welcomed and well looked after since my arrival. All staff
and management are kind and will always check on me.

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Review from Dawn E (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, I wasn't keen on my father moving to Springfield Bank after reading reviews and reports. However, the care he was given in Dalhousie was with kindness and respect. He was well looked after, and I was well-updated on his day-to-day life when I couldn't visit. I felt that the care, nursing
and activities staff all genuinely cared and did their best to make Dad happy in his last months. I will always be very thankful for this.

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Review from C A (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice and helpful staff, everyone does do their best. A happy and relaxed place.

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Review from Pauline M (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, always very helpful. I feel my parents are well looked after and I don't need to worry about them. There's plenty of activities to do and lots going on. Both my parents seem happy and involved. I pop in at various times and it's never a problem. The staff know my parents well and my parents
like the staff and interaction. The food looks yummy too!

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Review from Bernard V (Brother of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are clean and tidy.
There is ongoing entertainment.
Meals are regular and good.

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Review from Margaret T (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum turned 100 a few days ago and we had a small family get together to celebrate with her. I was overwhelmed with the amount of effort and preparation gone into by the Manager, Deputy Manager, Activity co-ordinator and other staff members to make this a memorable time for her. The room was decorated
with banners and balloons and a finger buffet was supplied. I cannot put into words how much I appreciate everything the staff did, and continue to do, to ensure mum is well taken care of. They go the extra mile for their residents. Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care Home.

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Review from Catherine T (Wife of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I was working, I was a care assistant working between care homes and agencies, and I have experienced many types of homes, and I can quite easily say Springfield Bank, in my opinion, rates very highly against most of them. My husband likes the staff, and they treat him well. I also get treated
with respect. It was a shock when he had to come in for care, but no matter when I phone or ask about him, they take time to talk to me and reassure me that he is fine.

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Review from Andrew S (Son-in-law of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursing team. Promotes individuality and independent living. Would highly recommend this home. Really supports my mother-in-law. Very friendly and approachable staff.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Springfield Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Springfield Bank Care Home is calculated as follows: ( (127 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Springfield Bank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rhiannon

Rhiannon Steele

Job Title: Care Home Manager

Joined: 2021

What does kindness mean to you?
“Going over and above to make somebody smile. You never know what people have going on behind closed doors, being someone that can put a smile on their faces means the word to me.”
As a Registered Nurse, Rhiannon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Rhiannon has worked in the care sector since leaving school. She assisted looking after her father who had dementia until he went into a care home. Rhiannon admired how Care Assistants and staff worked in all care settings and wanted to be admired for providing care for others.
Rhiannon’s HC-One badge says ‘Proud Mum’ as she is a new mum to her 10-month-old little boy, Hamish.
When asked what she enjoys most about her role, Rhiannon remarked:
“I like being able to mentor staff; helping them see their potential and how to achieve this. Being a part of a team that helps families feel at ease when they are picking a home for their loved one, like I had to go through with my dad.”
When describing her biggest achievement, Rhiannon commented:
“Working my way up to Home Manager, this was my future goal, and I am so proud I made it here. Also, I have been nominated for four Kindness in Care awards for a variety of different reasons. I received a Kindness in Care award from one of the Residents family members who nominated me for dedication and commitment to their loved one.”
Outside of work, Rhiannon enjoys shopping and spending time with her family. She loves being a mum to her little boy and her dog.


Frequently Asked Questions about Springfield Bank Care Home

What types of Care is Springfield Bank Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springfield Bank Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Springfield Bank Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Springfield Bank Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Bank Care Home to the centre of Bonnyrigg?

0.8 mile(s) as the crow flies, distance by road may be significantly further.