Springfield Bank Care Home

36-38 Cockpen Crescent, Bonnyrigg EH19 3PN
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9.7 68 Reviews
  • Springfield Bank Care Home, Bonnyrigg
Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and café. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Springfield Bank.

The catering team at Springfield Bank understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. Meanwhile, the care team get to know residents so that they can design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most.

From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Springfield Bank, residents are encouraged to take an active role in the Bonnyrigg community.

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Care Provided by Springfield Bank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhiannon Steele (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Springfield Bank Care Home Reviews (68)

Total of 68, showing 21-40
9.7

Springfield Bank Care Home has a Review Score of 9.7 (9.732) out of 10, based on 12 reviews in the last 2 years. Over all time Springfield Bank Care Home has 68 reviews.

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Review from William W (Son of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for six months now, and I'm so pleased with the improvement in her health. Her legs have improved and her diabetes is in control. I'm happy with the staff taking care of my mum.

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Review from K T (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visited, I got an immediate feeling my mum, who has dementia, would be settled here. Mum has been here two weeks and is doing well in the home. The staff are very supportive and helpful and have made sure Mum gets interaction with staff and residents, which she needs. I'm very relieved Mum has
settled in well, and this has helped me enormously.

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Review from C C (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well cared for, and the staff seem genuinely fond of her. They are always kind and patient with her and always friendly and welcoming when I visit. Recent changes in management have led to a happier atmosphere and more staff on each shift, which has allowed more attention to detail in her
personal care.

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Review from John L (Son of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very satisfied with the care home and staff. I think they excel in very difficult circumstances, and with this view, it's difficult to fault them. My mother has improved considerably since going to Springfield Bank, and feel it is down to a lot of love and attention from the staff.

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Review from Heather F (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff regularly contact us if ever medication changes etc, which I appreciate or if Mum is under the weather, which again, I appreciate. We speak on the phone whenever we want to, and staff are always available to take it to Mum. A couple of days before Mums birthday, we had a small family gathering.
Lovely, cosy room, which we could decorate; it made a lovely visit for her. On her actual birthday, there was only the two of us visiting, which was a little quiet, but the door opened, and the girls came in with a cake and sang happy birthday to her; she loved it. Thank you all for making her day.

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Review from M V (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been a resident, the staff have been welcoming and supportive. They keep me informed about every aspect of my dad's care. My dad is happy with the care, and the meals are good, he says. Like everywhere, there are small niggles, but not worth mentioning. Overall, I am happy, and the
new manager is a Godsend. Very approachable, as they all are. Overall, very happy - no complaints.

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Review from John B (Son of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The manager appears disinterested and is reluctant to engage unless there are no other options.
Dedicated mobiles are often uncharged/unanswered or misplaced.
Landline can often go unanswered for long spells.
Wellbeing information is not provided always has to be requested.
Staff morale obviously
low and appears to be short-staffed on numerous occasions.
The continued failure to replaced the deputy manager is detrimental.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Springfield Bank Care Home

Thank you for taking the time to provide feedback about the home, and we'd like to reassure you that these issues are being addressed, and we have an experienced Deputy Manager starting on 1st September.


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Review from Norma S (Wife of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 64 year old husband was admitted in March with Alzheimer’s disease. I cannot praise the staff highly enough. I was heartbroken to place him in care but I was amazed how quickly they got to know him as an individual. They are not carers to me they are extended family. He is so much more settled and
happy. I was a nurse myself for 40 years and I am so impressed with the skill and care the team have given to my husband. I don’t know how they do it but they are amazing.

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Review from Dawn A (Daughter of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my dad is receiving. I am happy with the communication between yourselves and myself.

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Review from F M (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been here for 3 weeks but is very well looked after. He says staff are excellent and really nice and the food is good but the tea could be hotter.

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Review from D B (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has significantly improved since the new home manager took over finally after several different home managers, they have found the kind of manager the home has been in desperate need of for a long time! After being concerned about the level of care Mum was receiving last year, the return of
some fab care staff has eased my concerns - definitely missed from the home and big congratulations on the babies ladies, and to all the staff, keep up the good work you are all inspirational!

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Review from A B (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very good with mum and dad, all the staff were great and very happy with the visit today and happy with the recent management changes.

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Review from Kevin S (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all the care.

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Review from D W (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Change of management has improved level of communication making it easier to feel confident that Springfield Bank is providing a good level of care, especially during difficult coronavirus situation.

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Review from K M (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are excellent and welcoming, however, I am concerned with the ratio of staff to residents as often there seems to be a lack of staff. When Mum first came, I was concerned that there was a lack of knowledge about my mum's capabilities as no care plan has been done, often find her sitting alone
staring into space.

Reply from Clare Sheehan, TBC at Springfield Bank Care Home

We are very sorry that you had any initial concerns but are pleased that these have now been addressed and you feel confident in the care provided.


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Review from R G (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is very good. We are all extremely happy and all the staff are friendly to my mother and ourselves as a family.
Only one concern which was swiftly dealt with, the room and W.C were a bit dirty one day when we visited, dirty clothes and pads left from our previous visit.

Reply from Clare Sheehan, TBC at Springfield Bank Care Home

Thank you for your very kind feedback about the care in Springfield Bank and the friendly staff. I am very sorry that you had to raise an issue with cleanliness, but pleased that it was immediately addressed. Please be assured that we will monitor this.


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Review from F W (Son-in-law of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very caring and attentive at all times. Very clean and tidy. The new dining rooms are lovely. All the staff were very caring. Rooms could do with a lick of paint to freshen them up.

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Review from G G (Friend of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is being refurbished and it is looking great, lots of new space to enjoy with my friend. My friend is very well cared for and takes part in the various activities. The staff are always welcoming and friendly.

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Review from Paul B (Son of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother has been a resident here in Springfield Bank for just over 2 years.
In the 2 years that she has been here we have been very impressed with the care that my mother receives. Whenever we ask for something to be done which is not often we find that it’s carried out quickly and efficiently.
I would recommend Springfield Bank to anyone whose parent is suffering from Dementia, my wife and I feel that the care provided here is of a standard that meets the patients needs and we don’t have to worry anymore about where or how my mother is.

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Review from Gillian M (Sister of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mentally handicapped brother was transferred to Springfield Bank Care Home just before Christmas of 2018. Not surprisingly, there was a period where the change of environment for him and carers was unsettling for him. However, he now seems very comfortable and very well cared for. I find all of the
staff extremely helpful and concerned in their care for my brother. They are thoughtful in their suggestions with regards to on going aspects of his day to day life. All the staff levels are accessible and are extremely friendly. I am very happy with my brother's situation.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Springfield Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Springfield Bank Care Home is calculated as follows: ( (127 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Springfield Bank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Rhiannon

Rhiannon Steele

Job Title: Care Home Manager

Joined: 2021

What does kindness mean to you?
“Going over and above to make somebody smile. You never know what people have going on behind closed doors, being someone that can put a smile on their faces means the word to me.”
As a Registered Nurse, Rhiannon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Rhiannon has worked in the care sector since leaving school. She assisted looking after her father who had dementia until he went into a care home. Rhiannon admired how Care Assistants and staff worked in all care settings and wanted to be admired for providing care for others.
Rhiannon’s HC-One badge says ‘Proud Mum’ as she is a new mum to her 10-month-old little boy, Hamish.
When asked what she enjoys most about her role, Rhiannon remarked:
“I like being able to mentor staff; helping them see their potential and how to achieve this. Being a part of a team that helps families feel at ease when they are picking a home for their loved one, like I had to go through with my dad.”
When describing her biggest achievement, Rhiannon commented:
“Working my way up to Home Manager, this was my future goal, and I am so proud I made it here. Also, I have been nominated for four Kindness in Care awards for a variety of different reasons. I received a Kindness in Care award from one of the Residents family members who nominated me for dedication and commitment to their loved one.”
Outside of work, Rhiannon enjoys shopping and spending time with her family. She loves being a mum to her little boy and her dog.