Springfield Bank Care Home

36-38 Cockpen Crescent, Bonnyrigg EH19 3PN
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9.7 68 Reviews
  • Springfield Bank Care Home, Bonnyrigg
Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and café. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Springfield Bank.

The catering team at Springfield Bank understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. Meanwhile, the care team get to know residents so that they can design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most.

From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Springfield Bank, residents are encouraged to take an active role in the Bonnyrigg community.

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Care Provided by Springfield Bank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhiannon Steele (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Springfield Bank Care Home Reviews (68)

Total of 68, showing 41-60
9.7

Springfield Bank Care Home has a Review Score of 9.7 (9.732) out of 10, based on 12 reviews in the last 2 years. Over all time Springfield Bank Care Home has 68 reviews.

Overall Experience

  • 37
  • 23
  • 7
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  • 1

Date Published

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Review from D M (Grandson of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with the level of care given to my gran. The staff were very kind and helpful toward us all. The difference in my gran from when she arrived from hospital til now is amazing. The only reason we moved my gran from Springfield Bank was to be closer to family and friends.

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Review from Helen B (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management, care assistants and nurses, utility staff and admin staff for the care they give to my friend. I know he was hard at times, not taking his medication and not getting washed etc and I am certain he will miss you, even the doctor. He is going into another home where
my daughter works and it is handier.

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Review from Jean J (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find when I visit my mother she is well looked after and very happy. The staff do all they can to make sure my mum has something to do so she is not just sitting in her room.

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Review from M M (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It seems to have taken a long time, but I can finally see some improvements. It's good to see staff that I recognise when I come in to ask about Mum. Staff looked a bit more relaxed, though there is still a lot of supply staff who come and go. Residents like my Mother need consistency of care and a
'kent face' goes a long way in helping her feel secure and more relaxed. Mum isn't fond of the meals and while she is very fussy foodwise, some of the meals I've seen don't look very appetising.

Reply from Clare Sheehan, Careline Advisor at Springfield Bank Care Home

Thank you for taking the time to give feedback on Springfield Bank. We are very pleased that you are noticing that the improvements implemented are being sustained within the home and the continuity of our staff allows for more positive outcomes for those in our care. We are continuing to recruit a kind, caring and dedicated staff group into our home and would welcome your participation with this. Please be assured that we will continue to develop our menu choices and the presentation of our meals.


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Review from Alistair F (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has bee a resident for just short of 1 year. Before that, my mother-in-law was a resident for nearly 3 years. She died last year. Over all these times I have nothing but the highest regard for Springfield Bank. I believe all the boxes below to be "first class" but in particular I would highlight
the quality and care and support afforded by staff to be of the highest order. Importantly staff seem to really care.

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Review from R H (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously, I can only comment on what I have observed since my mum moved to Springfield Bank last year but at all times, she has been cared for and supported to a very high standard. She has been treated with the utmost care and respect throughout.
Her self-esteem has vastly improved as has her overall
quality of life. I am aware of the recent negative report by the care home inspections but my observations and experience have been very positive indeed. Well done to all staff and management.

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Review from Janet B (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This place has improved but I am still waiting on vinyl on the floor, curtains and bed covers. The handyman and the hairdresser cannot do enough for her.

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Review from Ian W (Son of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at this care home from October 2015 to June 2018 when she sadly passed away. She was given the best of care at all times and we as a family have no concerns regarding her personal or medical care. She was always encouraged to get involved in activities. She was also very satisfied
with meals and again was encouraged to eat. If at any time my mother was ill or needed anything we were always contacted and advised accordingly. She also enjoyed being pampered by having her hair and nails done.

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Review from Frank M (Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff, not enough recognition on what they do.

Reply from Clare Sheehan, Careline Advisor at Springfield Bank Care Home

Thank you for taking the time to give such positive feedback. We do have a staff recognition and reward scheme in place called Kindness in Care where we can formally recognise staff’s contribution with an award and a voucher. It would be great if you were able to complete the short nomination form the next time you visit and we can pass this on to our staff.


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Review from B M (Wife of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has resided here for almost 4 years. The first 2 years were difficult for both of us and was not helped with the attitude of some staff. In the past, when I've made complaints, I seldom heard back. Since last year under new management, I have made a couple of complaints and I have had feedback
and seen changes made.
I have noticed improvements to decor and atmosphere, staff taking more time to feed residents, taking time to talk to them. I feel the permanent staff are working hard to make things work but need more trained staff.

Reply from Clare Sheehan, Careline Advisor at Springfield Bank Care Home

Thank you very much for taking time to give us feedback and we are very pleased that you have noticed positive changes. I would also like to assure you that we are actively working to employ more qualified nurses.


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Review from C M (Niece of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention during my aunts time in the home. For the 3.5 years, she was there I was always advised regarding any health issues. Staff were extremely helpful and sympathetic to her and the family during the day prior to her death in July 2017.

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Review from T R (Partner of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

If there is a management policy, it has not reached the carers. It seems to be an individual thing. Simple things e.g toilet tissue has to be requested. Refreshments are served at the whim of the carer and quite often ignored.
Slamming of doors is annoying and constant carers are graded poor to good
with a small percentage excellent.
Overall not good.
Troublesome residents roam at will and a cause for concern.

Reply from HC-One, Careline Team at Springfield Bank Care Home

Thank you for taking the time to give feedback about Springfield Bank Care. I am pleased that your relative is happy in the home and you have seen an improvement in the care and cleanliness. We have listened to your comments regarding the provision of refreshments and acted on your feedback. We have recently recruited a new team and are confident that their skills will provide the service.
The home is undergoing a refurbishment and any issues relating to doors will be addressed.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Joyce B (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is OK. My mum has settled really well since April 2015. Some of the staff are OK, others are not. Her room is always nice and clean and tidy. The only negative I have is that a lot of her clothes go missing or get mixed up with other people's.

Reply from HC-One, Careline Team at Springfield Bank Care Home

Thank you for taking the time to give this review. We are happy that you have a positive experience at Springfield Bank. We have undertaken a review of our laundry system and introduced a new marking system which we hope will improve our process.


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Review from Norah G (Niece of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the care that my uncle is receiving, he seems to be quite happy here. The staff are really good with him and put up with his cheek!!! The atmosphere is great here, and as I pass and see the other residents, they seem happy. My uncle does not like being awakened during the night.
My only black mark is the smell of urine as you walk in the front door and around the corridor.

Reply from HC-One, Careline Team at Springfield Bank Care Home

Thank you for taking the time to give feedback about Springfield Bank Care. I am pleased that your relative is happy in the home. We have recently reviewed our cleaning processes to ensure our home is clean and fresh at all times. Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from C G (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears to be very well looked after. We have gotten to know a lot of the staff. I am very pleased that musical entertainment is provided as I feel it helps the residents. The staff treat my mother with kindness. My mother was very ill last year and without the constant care and attention
of the staff, she would not have survived.

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Review from Kirsten H (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looked after extremely well. Staff friendly and always keep me informed of mum's health and medication.

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Review from Isabella C (Wife of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find nurses and carers very helpful. They try hard to help you if there is a problem. The meals seem to be good and they always say if my husband refuses his food, they will help him if he is struggling.

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Review from M M (Sister of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has only been in care for approximately six months and is still settling in. I feel the staff and management have been really attentive in his care. I know he can be difficult wanting to stay in bed all day occasionally. My only concern is the carers be more firm with him to try to get hin
out of this habit otherwise, I am happy with the care he is receiving.

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Review from William M (Son of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived here very happily and the care staff looked after him wonderfully until he took ill and sadly passed away.

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Review from Henry B (Son of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother found the care and staff excellent, however she found the food largely not to her liking and although there were activities offered, she found no interest in them.


This may be due to my mother not feeling able to settle, due to the condition of the majority of the residents preventing them

from communicating with her.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Springfield Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Springfield Bank Care Home is calculated as follows: ( (127 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Springfield Bank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Rhiannon

Rhiannon Steele

Job Title: Care Home Manager

Joined: 2021

What does kindness mean to you?
“Going over and above to make somebody smile. You never know what people have going on behind closed doors, being someone that can put a smile on their faces means the word to me.”
As a Registered Nurse, Rhiannon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Rhiannon has worked in the care sector since leaving school. She assisted looking after her father who had dementia until he went into a care home. Rhiannon admired how Care Assistants and staff worked in all care settings and wanted to be admired for providing care for others.
Rhiannon’s HC-One badge says ‘Proud Mum’ as she is a new mum to her 10-month-old little boy, Hamish.
When asked what she enjoys most about her role, Rhiannon remarked:
“I like being able to mentor staff; helping them see their potential and how to achieve this. Being a part of a team that helps families feel at ease when they are picking a home for their loved one, like I had to go through with my dad.”
When describing her biggest achievement, Rhiannon commented:
“Working my way up to Home Manager, this was my future goal, and I am so proud I made it here. Also, I have been nominated for four Kindness in Care awards for a variety of different reasons. I received a Kindness in Care award from one of the Residents family members who nominated me for dedication and commitment to their loved one.”
Outside of work, Rhiannon enjoys shopping and spending time with her family. She loves being a mum to her little boy and her dog.