Springfield Bank Care Home

36-38 Cockpen Crescent, Bonnyrigg EH19 3PN
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9.7 68 Reviews
  • Springfield Bank Care Home, Bonnyrigg
Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and café. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Springfield Bank.

The catering team at Springfield Bank understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. Meanwhile, the care team get to know residents so that they can design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most.

From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Springfield Bank, residents are encouraged to take an active role in the Bonnyrigg community.

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Care Provided by Springfield Bank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhiannon Steele (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Springfield Bank Care Home Reviews (68)

Total of 68, showing 61-68
9.7

Springfield Bank Care Home has a Review Score of 9.7 (9.732) out of 10, based on 12 reviews in the last 2 years. Over all time Springfield Bank Care Home has 68 reviews.

Overall Experience

  • 37
  • 23
  • 7
  • 0
  • 1

Date Published

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56

Review from Ann N (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was initially confused and concerned about going into Springfield Bank and took a little while to settle. However due to the effort of the staff, she quickly began to enjoy being in the company of the other residents, the care provided and the activities available, should she with to participate.
Despite
her diagnosed dementia, my mother has been able to feel more at home and feel safe and secure. Mum did have an issue when she felt she was last to be put to bed and was left on her own in the day room, this was raised with the staff and the issue was resolved to my satisfaction. Whilst she can be a little awkward at times, again due to her illness, the staff are very good at being with her when needed and stepping back when the situation dictates.

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Review from James G (Son of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great improvement in my mother's health and welfare since arriving in the home. Excellent facilities and staff.

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Review from Jane M (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Springfield Bank since November 2015. All I have seen and observed is the utmost care and respect for my father. My husband and family, including myself have been able to phone at all times, and they are willing to listen to any concerns you may have at the care home too. I have
the utmost respect for the staff. My father sees a doctor once a week, more if staff have any worries.

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Review from Euan S (Son of Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very open, honest and positive review. Father is obviously well looked after and he is very content. No concerns from him or about him.

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Review from Robert B (Son of Resident) published on 12 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally review but felt compelled to say how wonderful the care is. My father recently passed away and both my mother and I were very pleased with the extremely high standard of care, compassion, understanding and professionalism of the carers and nurses. The day my father passed was the hardest
day of my life but they made it so much more bearable, not only for my father but for my mother and I also. We know how difficult a choice it is. We looked at all the homes in the area, but we were impressed from day one and they never let us down. Very nice people who you can trust to look after your nearest and dearest. 10/10 from us and I want to say a massive thank you for your kindness in our darkest hours.

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Review from Christina B (Husband of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the nursing care. They are doing everything possible to heal my husbands heels. He got dreadful bed sores while in hospital. The care from nurses have been 1st class.

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Review from David P (Son of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years and receives excellent care. We are kept informed of all aspects of her care. The staff are very attentive and treat residents as individuals, and with warmth and kindness. The manager is always available if we have any concerns, and these are dealt with.
Mum had her 105th birthday recently and they pulled out all the stops to make it extra special. Her fourteen visitors were welcomed and accommodated. Mum is always clean and smart, and the home warm and welcoming. I must also praise the nursing staff, who give excellent care when mum is under the weather. Absolutely no complaints.

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Review from Alan M (Son of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery medics at Springfield Bank have done something that no doctor has achieved - got on top of mum's depression. She is, for the first time in years. calm, content and at peace with herself and her close family. She is confused but clean, well fed and looks smart again. Visiting is no longer
a trial and she seems to be enjoying simple pleasures as her increasing confusion allows.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Springfield Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Springfield Bank Care Home is calculated as follows: ( (127 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Springfield Bank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Rhiannon

Rhiannon Steele

Job Title: Care Home Manager

Joined: 2021

What does kindness mean to you?
“Going over and above to make somebody smile. You never know what people have going on behind closed doors, being someone that can put a smile on their faces means the word to me.”
As a Registered Nurse, Rhiannon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Rhiannon has worked in the care sector since leaving school. She assisted looking after her father who had dementia until he went into a care home. Rhiannon admired how Care Assistants and staff worked in all care settings and wanted to be admired for providing care for others.
Rhiannon’s HC-One badge says ‘Proud Mum’ as she is a new mum to her 10-month-old little boy, Hamish.
When asked what she enjoys most about her role, Rhiannon remarked:
“I like being able to mentor staff; helping them see their potential and how to achieve this. Being a part of a team that helps families feel at ease when they are picking a home for their loved one, like I had to go through with my dad.”
When describing her biggest achievement, Rhiannon commented:
“Working my way up to Home Manager, this was my future goal, and I am so proud I made it here. Also, I have been nominated for four Kindness in Care awards for a variety of different reasons. I received a Kindness in Care award from one of the Residents family members who nominated me for dedication and commitment to their loved one.”
Outside of work, Rhiannon enjoys shopping and spending time with her family. She loves being a mum to her little boy and her dog.