Review from Donna S (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

My parents are slowly settling into their new home at Blackfaulds House Nursing Home. Although there have been a few teething problems with them, they have received the best and most compassionate care at all times. So glad I have found them a room in the gem of a residential home.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you for your lovely review and kind words, it means a lot to us.

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Review from Cameron W (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

My mum has been cared for in Blackfaulds since April 2021, and the care she has been given is frankly sublime. The staff operates as a great team who work tirelessly to provide support, empathy, stimulation and respect to the residents. The management and staff treated Mum like she was a part of their

family. The residents are treated to a varied programme of activities that residents fully enjoy. I can't thank this wonderful group of care superstars enough.

Reply from Charlotte Campbell, Home Manager at Blackfaulds House Nursing Home

Thank you so much for your wonderful review, it is much appreciated by our team.

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Review from Lynn W (Daughter-in-law of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience

My mother-in-law has been cared for in Blackfaulds since November 2021. The care she receives and has been receiving is second to none. The care is exceptional and our family have seen her thrive in this environment. The home manager and her team are great to work with and take our requests into consideration

each and every time! The activities coordinator is amazing and the facilities manager works tirelessly to ensure all areas are comfortable for each resident and their rooms. We can be assured that our relative is in very capable and safe hands.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you so much for your review, we are delighted with your feedback.

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Review from Elaine H (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience

Having had my dad in care at Blackfaulds for over five years, I can confirm that all the staff - the cooks/kitchen staff, cleaners, carers, nurses and the maintenance staff have all had my dad's best interest at heart. Every one of them has gone above and beyond for him and us, as a family. These guys

became our second family and even on the bad days, they always managed to keep him (and us) smiling. Team Blackfaulds, we will be forever grateful to each and every one of you!

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you for your very kind words, this means a lot to our team.

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Review from Helen W (Wife of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience

Excellent care, very friendly staff and very helpful. Always being kept informed if any concerns arise regarding my husband. Activities and interactions with all residents are excellent and also outdoors, weather permitting, I like to help residents with their gardens.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you for your lovely review, its so nice to hear.

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Review from J T (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My mother has dementia and has been in this care home for nine months. The care and support have been exceptional from all of the staff. I visit regularly and have witnessed the personal touch from staff and can only conclude from their varied verbal comments that they know my mother well. They regularly

tell me family stories that can only have come from my mother, showing that they have spent quality time with her. There has been immediate contact from either the nurse in charge or the manager to make me aware of the slightest change in my mother's situation ie, UTIs and doctor visits and bruising due to a fall. My mother has her hair washed weekly and styled every two weeks. Visiting opticians tested her eyesight and recommended a change in her distance glasses, but not reading glasses. Also, the visiting Chiropodist looks after her feet. There is a wide range of activities organised, and it is very reassuring to see the care home pictures on the private site, showing the involvement of residents.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you so much for your lovely review. Our residents always enjoy a visit from our hairdresser.

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Review from Alexander W (Son-in-law of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

The staff at this nursing home are what made me try to get my mother-in-law a place there.
My mother-in-law never wanted to stay in a nursing home, but soon after getting a residence there, she tells me that she loves the home. She has a very nice room, which catches a lot of the sun, and she is very

happy that she can control the temperature in her room, which means that it is always very hot. At times, it would appear that my mother-in-law thinks that she is living in a hotel. The staff have endless patience and put a lot of work into creating events for the residents. You can be confident that the residents are safe and well cared for there.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you very much for your kind and detailed review.

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Review from Stuart W (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

If I ever end up in a care home, this is the place I'd like to be. They've looked after my mother with unbelievable care and dignity. Every member of staff is approachable, professional and has empathy for those under their care.
My mother had been in other care homes where her health and mental well-being

visibility deteriorated in front of our eyes due to poor care and neglect. Thankfully, her move to Blackfaulds brought her back up again and, I'm absolutely convinced, has slowed down the progress of her dementia.
There's a great activity coordinator who keeps all the residents stimulated with a full program of activities and events. Singers and entertainment are also a regular occurrence.
All care homes could learn from Blackfaulds!

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Hi- thank you so much for your positive review; it's really nice to hear your feedback.

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Review from Michelle H (Granddaughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My nana took a stroke in 2017, which left her requiring 24/7 care due to loss of mobility. The staff provided a loving family environment with the most outstanding care. The whole staff team always had her looking her best, and there were always activities/experiences on offer to her. Her views were

always listened to, and her needs were met. The pandemic was a difficult time and the most worrying for all of us, however, the staff kept my nana safe, Covid free and had a variety of methods for us to maintain contact with her. We, as a family, received regular updates regarding my nana and were always consulted on every aspect of her care. The staff are very friendly, approachable and have so much passion for their line of work. We, as a family, cannot thank all the staff at Blackfaulds enough for the quality of care that my nana received. This is an outstanding care home with a dedicated staff team.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Hello - thank you so much for your kind words; it's very much appreciated.

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Review from E K (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My dad has been a resident at Blackfaulds for almost five years. In that time, the home has been improved greatly by the owner(funding renovations), the management and all the staff. The indoor and outdoor spaces are warm, welcoming and fit for purpose. The level of care given to each resident is outstanding;

every carer will spend that wee bit extra time ensuring that Dad is okay and that all his needs are met. They are often that ear to listen to or shoulder to cry on when things are too much for you and reassure you that Dad is doing okay without sugar-coating the inevitable outcome. We are all treated as part of the Blackfauld family with no exceptions and always welcomed with a smile. I would recommend Blackfaulds to anyone who is having to place a loved one into care.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you very much for taking the time to leave us this amazing review.

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Review from Evelyn B (Niece of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My aunt is a resident in Blackfaulds nursing home, and the staff are amazing to her. She has come on leaps and bounds since she arrived at this care home.
There are weekly updates from the team on what activities they are doing and great entertainment for the residents with different themes. Great

to know my aunt is in such great hands.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

We are so grateful for your kind words; your review has made our day.

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Review from Karen W (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience

I am extremely happy with the care my mother is receiving from all the staff. Nothing is a bother to them. My mum's health has come on leaps and bounds since being in the home due to the care given by the friendly staff. She loves her bright, airy room with a view of the garden and the horse fields

beyond. It's nice to have peace of mind that my mum is being well looked after in a clean and safe environment and that she is happy and enjoys living in the home. All her medical needs are taken care of. The staff are all brilliant, friendly and very patient. The social activities and events are very well organised and enjoyed by everyone. I would recommend this home to anyone having to consider putting a loved one into care.

Reply from Charlotte Campbell, Home manager at Blackfaulds House Nursing Home

Thank you very much for your feedback; it is much appreciated.

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Review from Wendy M (Daughter of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience

Extremely caring and friendly staff, professional and courteous at all times. Weekly updates and sharing of information to families, weekly video calls available to all family members and posted on Facebook page for those who could not participate. Views of residents and families requested and considered

constantly so we feel part of our family members life outwith personal visits. Highly recommend to anyone looking for a care provider.

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Review from Catherine M (Daughter of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience

Blackfaulds staff cared for my dad from March 2020 until he passed away recently. Right from meeting the manager to viewing the home, we were made to feel welcome. Once dad moved in all the staff were very friendly, accommodating and answered any questions we had regarding dads care. When Covid lockdowns

were in place we were regularly updated on dads health and well-being, as well as live updates regarding visiting rules via Facebook page that was set up for families of residents. Dad received the best care from all staff even when he could be very difficult to handle, he was treated gently, patiently and with respect. The end of life care dad and our family received from all staff was outstanding and made a very difficult time a lot easier.

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Review from John B (Son of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience

My dad was left in hospital for 2 months while waiting to go into a care home suffering from dementia when Blackfaulds House Nursing Home said that would take him in. Dad was not mobile in bed or sitting in a chair. All the staff were great with him even when he hit them bit them kicking them and knocking

his meals all over the place. This was the Dementia they said not him he was well looked after over his 15months in the home. All staff from management to domestic would always go that one step further to make him comfortable and feed and hygiene standards were maintained and his stay was in a safe environment. Due to the pandemic, we were kept informed of his well being. Cleanliness and care were 2nd to none. I would gladly recommend this care home to anyone.
P. S no residents were ill because the standards were meet 24/ 7 at a high level. Thank You Team Blackfaulds.

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Review from Joanne M (Daughter of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience

Blackfaulds is a very caring and professional care home in beautifully well kept grounds. They have the needs of my dad at the centre of all they do. My dad is cared for with respect and dignity. The staff are so flexible, friendly and professional, it’s such a pleasure to visit.

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Review from Tom C (Son of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience

Brilliant staff and great facilities - my Dad is very well looked after and couldn't rate the staff high enough especially their care and covid policies. The sensual garden and outside space is amazing - proper care.

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Review from Arlene D (Daughter of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience

The staff at Blackfaulds have the care of the residents at the very core of everything they do and regularly go above and beyond. Throughout this last year especially they have demonstrated that even in extremely difficult circumstances they maintain the highest standards of care.

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Review from Bobby M (Son of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience

My mother was admitted in 2018 after a stroke caused serious brain damage, affecting her speech and mobility. The staff at the home gave her the utmost of care, tending to her every need including personal care. Our family, never having experienced having a relative in a care facility, assumed that

this high standard of care was the norm. That was until the home had to close for a time due to a kitchen fire. This was when we truly realised just how well cared for my mother was being. The care home she was sent to temporarily, clearly did not have anything close to the same standards and we desperately wanted her back to Blackfaulds. So, when Blackfaulds did reopen, it felt like a relief and an assurance that she would be and was properly cared for until she eventually passed away in July 2020. So, on behalf of our family, l would again like to thank all of the staff for the care, the professionalism and the dignity shown to our mum. Also, the care shown to our family in our bereavement.

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Blackfaulds House Nursing Home

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Blackfaulds House Nursing Home Reviews (39)

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