Crofthead Care Home

Sheephousehill, Eastfield Road, Fauldhouse, Bathgate EH47 9EF
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9.9 58 Reviews
  • Crofthead Care Home, Bathgate
Crofthead Care Home is a luxurious, grand and tastefully decorated nursing home, providing high quality nursing and care to all residents.

The beautiful, picturesque area of Fauldhouse, West Lothian is an ideal quiet location for a restful retirement.

Shops, restaurants, bus stops and other amenities are all within a few minutes’ walk.

The dedication and devotion of highly trained staff has established the care home's reputation as an exceptionally friendly and caring home.

Carers and qualified nurses are on duty twenty four hours a day.

Residents’ quality of life is greatly enhanced by the comfortable, warm and safe environment that Crofthead provides.

Residents’ happiness and serenity is of paramount importance. Care programmes and activities at Crofthead are designed accordingly, to support individuality and independence. Each resident is encouraged to exercise choice in all aspects of their care. With an open visiting policy, guests are most welcome at all times.

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Care Provided by Crofthead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Marcia Stewart (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Crofthead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,650
    • Self-Funded Residential Dementia Care £950 – £1,650
    • Self-Funded Nursing Care £950 – £1,650
    • Self-Funded Nursing Dementia Care £950 – £1,650
    • RESPITE Self-Funded Residential Care £950 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,650
    • RESPITE Self-Funded Nursing Care £950 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £950 – £1,650
  • (these prices are only a guideline, please contact Crofthead Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Crofthead Care Home Reviews (58)

Total of 58, showing 1-20
9.9

Crofthead Care Home has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years. Over all time Crofthead Care Home has 58 reviews.

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Review from G M (Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freidnly staff and good food and care of health in comfortable rooms of bed and board.

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Review from A G (Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This being my first introduction to care home living, I was naturally apprehensive. Being unaware of what I was entering made me watch my step to start with, but gradually I got used to my new environment (and it got used to me, I hope). Various things I have to get used to but with the help from the
staff (all levels) I think I'm adjusting quite well. I am lucky to have a good relationship and I have frequent friends who are made welcome and keep me in touch with my past life. In short, we've got used to each other as we're going to spend a lot of time together. Things could be worse but I know it's going to get better. Thanks, Crofthead Care Home!

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Review from R C (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, any issues dealt with quickly and professionally.

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Review from V W (Wife of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm friendly with excellent communication to resident's family members. Keeping relatives up to date with resident's progress since admission e.g his medications which has recently been renewed. He is encouraged to keep active with staff e.g football in the corridor, dancing with singer in attendance.
This actually has improved his sleeping.

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Review from Frances W (Sister of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all kind and helpful. My sister's mental and physical condition continues to deteriorate, but at least I can take comfort in the fact that I know she is being cared for which is important to me as my health isn't great just now.

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Review from J I (Wife of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurses and care assistants receive regular training and give residents the support they need. Managers and admin staff are always available and willing to help when required. Relatives are kept appraised, through regular meetings of how ht home is being run. There appears to be good camaraderie between
the staff. The catering department prepares a wide selection of meals to suit all tastes. A variety of activities are offered and many relatives and friends enjoy seeing what has been happening on the home's social media page.

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Review from F H (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Crofthead, in this relaxed, friendly, and nurturing environment, means that Mum benefits greatly from the seamless and professional 24-hour care. It is clear to me that Mum's needs and preferences are taken into account in all aspects of her care. I can also see that staff use their skills
and knowledge, and their ongoing relationships with Mum, to ensure that her individual health and well-being needs are met. The facilities are excellent and the management are very approachable. Mum's verbal comments and her general demeanour give a strong impression that she feels safe, included, and happy here. I have experienced real support from all staff, as a relative.

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Review from K C (Wife of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my husband has been warmly received and very well cared for. We are able to discuss any problems freely and any issues have been quickly resolved. My husband said he is very content. A fabulous home/

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Review from G D (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my Mother has received here since September 2023. Mum was slow to settle in (I feel) but over the last few weeks, I have noticed that the care and attention the staff have given Mum has paid off.

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Review from S M (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of the exceptional and genuine care, support and friendship given to my mother since becoming a resident in March 2023, which has also extended to myself (from both front and back of house staff members).
Having visited numerous care homes in the West Lothian area, Crofthead
is head and shoulders above the rest in all aspects - cleanliness, approachable and professional.
Regularly informed of updates regarding my mother and invitations to family/themed events eg: coronation, Mother's day celebration etc. Good food, activities and always a friendly/family atmosphere.

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Review from Deborah C (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since September 23.
Myself and family are very impressed with the high level of care he receives.
The staff appear to enjoy their work and interact well with the residents.
The staff went above and beyond to make my dad's 80th Birthday very special for him and us.
I
feel that the staff genuinely care for my dad and his welfare.

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Review from P H (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mother's care. Any minor issues promptly dealt with.

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Review from J O (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the current challenging environment, Crofthead Care Home has continued to look after my 90-year-old Mum very well, in particular, the staff and management are completely committed to her wellbeing which is very reassuring.

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Review from Myra R (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my dad's received at Crofthead. Lovely place and lovely staff. He is being very well looked after.

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Review from Teresa M (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum feels secure and safe. She is well looked after and adaptions are made for her changing needs. She cannot always communicate but staff have learned to 'read' her body language. Communication is very regular and takes a variety of forms: email, phone, social media and of course face to face. The
staff all know Mum by name.

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Review from S B (Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent, with good food and no complaints. The staff are friendly, feel safe and supported by the brilliant staff.

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Review from P S (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff made a great effort to settle my mum into the care home which was very reassuring for my family. The home had a friendly atmosphere and nothing was too much trouble. We were impressed with the level of excellent care she received throughout her short stay.
I would highly recommend
Crofthead Care Home.

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Review from Sandra B (Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here. Staff are friendly and caring.

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Review from Thomas R (Relative of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If anything happens to me, I would ask to come here.

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Review from James W (Husband of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is very good. The best place I could have got my wife into.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Crofthead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Crofthead Care Home is calculated as follows: ( (169 Excellents x 5) + (21 Goods x 4) ) ÷ 190 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crofthead Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Apr 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

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Marcia Stewart

Job Title: Home Manager

Crofthead is owned by Carewise Homes Group and is run by Home Manager, Mrs Marcia Stewart. Mrs Stewart is an enthusiastic, flexible and approachable manager with over twenty five years’ managerial experience in care. She is a registered nurse, holds a Registered Managers Award, SVQ4 and is passionate about her role in delivering exceptionally high standards of care. Our outstanding care team are also dedicated and highly qualified; most have completed SVQ levels 2 or 3. We insist on a high standard of care, so our employees are carefully selected, full induction training is provided and continuing professional development is undertaken by each member of staff. Attentive and compassionate carers are available twenty-four hours a day. The high staff-resident ratio enables us to provide companionship and stimulation, as well as tending to your physical needs.


In addition to the care staff, Crofthead employs an activities coordinator, an expert cook, domestic staff, catering and kitchen assistants and a maintenance person.


During your first few weeks at Crofthead, we will produce an account of your past, including your background and interests. We compile any information you give us, into a short story which you can treasure with family and friends. It allows us a glimpse into your life before you became a resident and helps us to provide you with care and recreation.


Frequently Asked Questions about Crofthead Care Home

What types of Care is Crofthead Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crofthead Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Crofthead Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Crofthead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Crofthead Care Home to the centre of Bathgate?

5.5 mile(s) as the crow flies, distance by road may be significantly further.