Crofthead Care Home

Sheephousehill, Eastfield Road, Fauldhouse, Bathgate EH47 9EF
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9.9 58 Reviews
  • Crofthead Care Home, Bathgate
Crofthead Care Home is a luxurious, grand and tastefully decorated nursing home, providing high quality nursing and care to all residents.

The beautiful, picturesque area of Fauldhouse, West Lothian is an ideal quiet location for a restful retirement.

Shops, restaurants, bus stops and other amenities are all within a few minutes’ walk.

The dedication and devotion of highly trained staff has established the care home's reputation as an exceptionally friendly and caring home.

Carers and qualified nurses are on duty twenty four hours a day.

Residents’ quality of life is greatly enhanced by the comfortable, warm and safe environment that Crofthead provides.

Residents’ happiness and serenity is of paramount importance. Care programmes and activities at Crofthead are designed accordingly, to support individuality and independence. Each resident is encouraged to exercise choice in all aspects of their care. With an open visiting policy, guests are most welcome at all times.

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Care Provided by Crofthead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Marcia Stewart (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Crofthead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,650
    • Self-Funded Residential Dementia Care £950 – £1,650
    • Self-Funded Nursing Care £950 – £1,650
    • Self-Funded Nursing Dementia Care £950 – £1,650
    • RESPITE Self-Funded Residential Care £950 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,650
    • RESPITE Self-Funded Nursing Care £950 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £950 – £1,650
  • (these prices are only a guideline, please contact Crofthead Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Crofthead Care Home Reviews (58)

Total of 58, showing 41-58
9.9

Crofthead Care Home has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years. Over all time Crofthead Care Home has 58 reviews.

Overall Experience

  • 56
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42

Review from Carol L (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only meant to be in Crofthead until a space became available in the home that I had chosen for him. When that time came, my father didn't want to move as he was more than happy with Crofthead. Crofthead were happy to accommodate him permanently.
I could see my father was happy and I had
seen for myself the care all the staff take in looking after their residents.
Great care home.

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Review from Tia M (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home welcomed my mum in from the start - beautiful, yet homely, surroundings, outstanding care from all the staff which is personalised, almost intimate, yet professional and respectful.
Could ask for no better.
In addition, staff are caring and courteous to me as a visitor - welcoming whatever
the time of day and considerate of my needs and worries surrounding Mum's deteriorating condition.
Please note that I speak as a nurse for nearly 35 years so have had a lot of experience of care.

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Review from Alana K (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my dad receives. The carers are very warm and friendly and will sit and chat and have fun with the residents at quieter times. My dad seems happy and settled.

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Review from Linda D (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crofthead Care Home staff are like family and they treat my Dad as they would their own. I can go about my day safe in the knowledge that he is being well taken care of. The home is extremely well managed and the staff always look happy. The home is exceptionally clean and free of bad odours. They encourage
my Dad to do things to keep him active both mentally and physically. They keep me informed of any changes or doctors visits. I could not imagine my Dad being anywhere else.

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Review from Rachel D (Granddaughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crofthead Care Home has been amazing with my grandpa. They make sure all his needs are met. They keep his room extremely clean and tidy. The place is stunning and would recommend to everyone.

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Review from Kay B (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice clean home and my mother is well looked after.

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Review from John C (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after in Crofthead. She is settled and happy and we have no issues with the quality of care.
The staff in the home are all very kind, attentive and are always willing to discuss issues that arise.

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Review from M C (Daughter-in-law of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law had been a resident in the care home for a few years now. I have never had any worries or complaints since he was admitted. I am always kept up to date with issues concerning his care and staff are very helpful at all times.


My husband and I enjoy visits to the care home as the

atmosphere is always very pleasant. My father in law has thrived since living here and we have great piece of mind he is safe and well.

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Review from Margaret A (Niece of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. The carers and all professional staff including cleaners, are very friendly and professional and looking after my aunt as best they can as she is not in good health at the moment. They are very good with her and are treating her with dignity.

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Review from Wilma C (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and all the staff look after her very well and always have time to chat with Mum, which is much appreciated.

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Review from C F (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. Staff are lovely and attentive.

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Review from P C (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Can't be better.

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Review from Ian P (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to place both parents into full-time care after dementia conditions deteriorated in both. In my opinion, we could not have picked a better care home for them after seeing the level of care and affection shown to both. From putting the two of them together in a larger room so they could still be
there for each other to the dignity all the staff showed to the family when mum passed away recently. I would have no hesitation in recommending Crofthead Care Home to any family requiring full-time care assistance.

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Review from M B (Relative of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care that my parents are receiving at Crofthead Care Home. All staff are very capable, friendly and approachable. They cannot do enough for any of the residents. The home was also to be commended for its cleanliness and food.

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Review from Greig E (Sister-in-law of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers work very hard. My brother in law is very fond of a few of them. We had a few teething problems but I spoke to the manager and everything was sorted out no bother at all. Everyone is very easy to approach.

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Review from William E (Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy in Crofthead. My carers are lovely.

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Review from J B (Husband of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, well run, friendly staff. My wife really relaxed and happy.

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Review from S B (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great, helpful, obliging, give time to listen and answer any questions, regardless of how busy they are with anything else. Staff are committed to going above and beyond for resident foremost, and family.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Crofthead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Crofthead Care Home is calculated as follows: ( (169 Excellents x 5) + (21 Goods x 4) ) ÷ 190 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crofthead Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Apr 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

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Marcia Stewart

Job Title: Home Manager

Crofthead is owned by Carewise Homes Group and is run by Home Manager, Mrs Marcia Stewart. Mrs Stewart is an enthusiastic, flexible and approachable manager with over twenty five years’ managerial experience in care. She is a registered nurse, holds a Registered Managers Award, SVQ4 and is passionate about her role in delivering exceptionally high standards of care. Our outstanding care team are also dedicated and highly qualified; most have completed SVQ levels 2 or 3. We insist on a high standard of care, so our employees are carefully selected, full induction training is provided and continuing professional development is undertaken by each member of staff. Attentive and compassionate carers are available twenty-four hours a day. The high staff-resident ratio enables us to provide companionship and stimulation, as well as tending to your physical needs.


In addition to the care staff, Crofthead employs an activities coordinator, an expert cook, domestic staff, catering and kitchen assistants and a maintenance person.


During your first few weeks at Crofthead, we will produce an account of your past, including your background and interests. We compile any information you give us, into a short story which you can treasure with family and friends. It allows us a glimpse into your life before you became a resident and helps us to provide you with care and recreation.