Heatherfield

49 Bathgate Road, Armadale, Bathgate EH48 2PD
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9.2 41 Reviews
  • Heatherfield, Bathgate
Heatherfield Nursing Home is a 61 bed registered care facility, located close to the M8 motorway between Edinburgh and Glasgow and enjoys scenic views of Bathgate, Ochil and Pentland Hills.

The home provides general nursing care to people over the age of 65 and to those with dementia related conditions.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. The home specialises in small scale living for its dementia residents, allowing excellent person centred care. Large living spaces with separate kitchenettes and extra wide corridors throughout the building encourage the residents' freedom of movement.

Heatherfield offers a varied activities programme and residents can enjoy the beautiful gardens surrounding the home at their leisure. The home also benefits from excellent public transport links to Armadale and Bathgate, which makes for some fantastic day trips to places of local interest.

Fees will depend on the needs of the prospective resident, but more information can be provided by the Service Manager in the home.

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Care Provided by Heatherfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Hazel McFie (Service Manager)
  • Admission Criteria
    • Residents admitted following an assessment of needs
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Heatherfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £852 – £969
  • (these prices are only a guideline, please contact Heatherfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • Free on site parking


Heatherfield Reviews (41)

Total of 41, showing 1-20
9.2

Heatherfield has a Review Score of 9.2 (9.186) out of 10, based on 8 reviews in the last 2 years. Over all time Heatherfield has 41 reviews.

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Review from E W (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Heatherfield for a couple of months. She had been in hospital previously and when we arrived she had to be brought inside in a wheelchair. She's been made very welcome and comfortable. It's been hard for her leaving her own home and friends but now she's near family. We're so delighted
with the kindness and care she's been given and amazed by the skill and understanding of the elderly with dementia.

Reply from Emily Nash, Administrator at Heatherfield

Thank you for your kind words and for taking the time to leave a review!


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Review from M T (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and Mum are very well supported by all staff. I am always met with smiling kindness and kept well informed of all Mum's needs and care. Mum's room and all other facilities are kept spotless. She is included in many of the activities even though, physically she isn't as able to join in as she
once was. It's good for her social skills/needs. I cannot praise the carers enough. Most of the time Mum is easy to work with but staff need to watch as she can lash out without warning. The respect and care remain the same. Excellent.

Reply from Emily Nash, Administrator at Heatherfield

Thank you for your kind words and for taking the time to leave a review!


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Review from N L (Wife of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly staff. Activities are great for residents of all capabilities, and care is excellent for all residents. I would recommend Heatherfield to anybody looking for a place for their loved ones.

Reply from Emily Nash, Administrator at Heatherfield

Thank you for your kind words and taking the time to leave a review.


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Review from Ishbel O (Daughter-in-law of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident of Heatherfield care home.
At all times we have found the home to be warm and welcoming providing a high standard of care to all the residents, with all their varying needs.
Their staff respect that all residents will not want to throw themselves into joint activities,
but special mention should be given to all the constant events and fun days they do to provide for the old people keeping them active in both mind and body. Well done to all the staff.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.


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Review from L W (Granddaughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely set up for mothers day with cakes, scones and sandwiches. Staff were all very kind and helpful.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.


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Review from J D (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice service and spread. Mum enjoyed it very much.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.


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Review from J F (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and helpful. Activities for residents are always well planned and relevant for the service users needs.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.


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Review from C P (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Heatherfield just prior to full restrictions coming into force. This was an extremely difficult time. The staff then, I'm sure, did the best they could to provide the best care. I had issues with the old regime. However, after the new manager arrived everything greatly improved.
All staff are caring and attentive and there now exists a much friendlier atmosphere. The activities coordinator is doing a great job which we appreciate. I can only thank all staff for the care and attention they provide.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.


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Review from J M (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, go beyond and above, treat my mum like a queen. Can't fault the care ever, make the family feel at home with Mum.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.


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Review from Alison P (Granddaughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, my mum and daughter visited on Valentine's day for a special afternoon tea which was thoroughly enjoyed. Heatherfield Care Home really go the extra mile for the residents.

Reply from Hazel McFie, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review.


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Review from G S (Wife of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the highest regard for the carers for the way have coped over the last couple of years. My husband was discharged to the home at the beginning of lockdown, and despite not being able to visit I was always kept up to date on his welfare. Since then when I visit he always seems content and well
cared for.

Reply from Hazel, Home Manager at Heatherfield

Thank you for your kind words and for taking the time to write a review. It is greatly appreciated.


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Review from J D (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic day I had with my Mum, she was beaming from start to finish. I can't thank the staff enough they really do go the extra mile. I must say the care and attention to detail in Heatherfield is second to none. Thanks very much again for making Mum feel, very special.

Reply from Hazel, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to write a lovely review. It is greatly appreciated.


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Review from L R (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with Mum's care. I would not think of a better care home. The receptionist is so helpful. The manager is always available, but big praise to the coordinators; they do an amazing job.

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Review from N B (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Heathfield in January 2020, not long before the first Covid lockdown. The management and staff kept us well informed as to how my mum was doing, which we really appreciated. We were able to phone and speak to Mum any time, which we really appreciated. In my view, the staff have worked
really hard to keep my mum safe, which is greatly appreciated.

Reply from May Robertson, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review. Kind Regards May


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Review from Lynn M (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Cameron House at Heatherfield are wonderful. They have had such a difficult year and through it all they have looked after my mum and all the residents to the highest degree, ensuring they have been mentally and physically kept active throughout the pandemic. When I phone to speak to my
mum they always greet me with a cheery voice and take the time to share her day with me, despite being busy. I cannot praise them enough for all their hard work and dedication. A big thank you Cameron staff.

Reply from Anne Wilson, Operations Manager at Heatherfield

Thank you for taking the time to leave a review. Kind Regards Anne


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Review from Alison J (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home with excellent staff.
They have had a difficult time during lockdown but have managed to keep residents well entertained. How they have done it I do not know.
Staff show lots of compassion to residents and look after them very well.

Reply from May Robertson, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review. Kind Regards May


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Review from Rhona T (Daughter of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to take this opportunity to thank both management and the staff at Heatherfield for the care they gave my mother over the last three years. She was made to feel welcome from the day she arrived. We are aware of the incredible hard work put into my mother's care, especially over the last
18 months when dementia took over her life. We cannot thank you all enough.

Reply from Anne Wilson, Service Manager at Heatherfield

Dear Rhona, thank you so much for your lovely words and for taking the time to leave us a review.


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Review from Shirley H (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Heatherfield with Dementia and he also had cancer. He was there from November 2018 until he passed away in April 2019. The care he was given was amazing. It is very difficult for any family to have their loved one go into a care home, but they really did take good care of him. The
staff were all amazing from the nurses, carers, kitchen, laundry, maintenance, office. Each and every department played a part. We, as a family each had our favourites and my dad also had his favourites, but overall we couldn't have gotten better care. Towards the end of dad's life, the care was tremendous for both dad and us as a family as the staff were very attentive to us too. Cannot fault them. Thank you to each and every one of you.

Reply from Anne Wilson, Service Manager at Heatherfield

Dear Shirley, thank you for your kind words about Heatherfield and for taking the time to leave us a review.


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Review from Marion W (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints as my mother is very contented and very well cared for.

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Review from G B (Wife of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff stand out for the care and attention they give to residents. They are conscientious and make the effort to console someone or just keep them company.

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Current Review Score: 9.2 (9.186)

Overview of Review Score

The Review Score of 9.2 (9.186) out of 10 for Heatherfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Heatherfield is calculated as follows: ( (69 Excellents x 5) + (27 Goods x 4) ) ÷ 96 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Heatherfield is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 20 Jan 2025

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Hazel McFie

Job Title: Service Manager

Hazel Mcfie - Service Manager


Frequently Asked Questions about Heatherfield

What types of Care is Heatherfield registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherfield provide?

Palliative Care is an additional type of care provided.

How many Rooms does Heatherfield have?

There are 60 Single Rooms.

What are the Facilities & Services at Heatherfield?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherfield to the centre of Bathgate?

1.7 mile(s) as the crow flies, distance by road may be significantly further.