Linlithgow Care Home

Linlithgow EH49 7BW
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8.9 78 Reviews
  • Linlithgow Care Home, Linlithgow
Linlithgow Care Home, situated in the beautiful countryside of Linlithgow, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The catering team at Linlithgow understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Linlithgow likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Linlithgow, they encourage residents to take an active role in the Linlithgow community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Linlithgow.

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Care Provided by Linlithgow Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joseph Janikowski (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Linlithgow Care Home Reviews (78)

Total of 78, showing 1-20
8.9

Linlithgow Care Home has a Review Score of 8.9 (8.908) out of 10, based on 14 reviews in the last 2 years. Over all time Linlithgow Care Home has 78 reviews.

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Review from J G (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the Linlithgow Carehome - Cockleroy section, since September 2023. Suffering dementia and being immobile, the staff in the home have been outstanding tending to her needs and being a source of friendly support and advice to the family.
Throughout this time the staff
have been really warm, kind and supportive. This has been very comforting, especially in the last few days of my mothers life where she has been treated with a lot of respect and dignity.

Reply from HC-One Limited, Administrator at Linlithgow Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother received at Linlithgow care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family


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Review from N G (Brother of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Individual dignity entitlement and constant respect are in abundance day-to-day and week-to-week. The nurses and staff are approachable, caring, and responsive and work hard on emotional wellbeing proving and giving a high level of care. Thank you!

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Review from S W (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally satisfied with the standard of care.
The staff appear to be genuinely concerned about the residents and their comfort.
We feel that the rooms look a bit tired and would benefit from a refresh and modernisation.
Our main concern is the standard of food. There are occasions when the
food is not age-appropriate and is not served at a constant temperature and does not represent value for money.

Reply from Clare Sheehan, Careline Advisor at Linlithgow Care Home

Thank you for your feedback. I am aware that you have met with the Home Manager to discuss your concerns around the food, and we are continuing to work closely with our Chef team, taking on board your feedback. Our Home Manager would be happy to meet with you again if you feel that this would help.


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Review from W S (Brother of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister seems to be happy and settled.

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Review from D B (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Both my parents have been residents in Linlithgow Care Home over the past three and a half years, so I have some experience of the establishment. In recent months, I have noticed a significant decline in the morale of the care staff. They regularly appear to be under pressure due to staff shortages,
or having to 'train' inexperienced agency staff, resulting in some very experienced long-serving staff to leave. There is a sense of being undervalued and that they do not have the quality time they would like to spend with residents. I have also seen a significant decline in the quality of food in the home, both in terms of main meals but also tea and coffee breaks. I have raised concerns to the manager about poor nutrition. The carers and front-of-house staff are fantastic and do an amazing job. Please acknowledge this and make 'praise' rather than criticism the norm.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Linlithgow Care Home

Thank you for your review. I am aware that you have met with the Home Manager to discuss your concerns and the Home Manager would be happy to meet with you again to discuss further.


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Review from A D (Wife of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is treated with respect and kindness. The staff are cheerful and friendly.

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Review from Jacqui G (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, genuinely caring and treat everyone with dignity. Because of that, I would recommend the home to anyone. Staff go out of their way to take residents on outings and add homely touches. Overall, the home does the most important things about caring for my relative extremely well.
I
find the heating on the first floor oppressive. Some of my family, with their own health conditions, find it very difficult to visit because of the heat. My relative’s room is small, particularly with a wheelchair and walker in there. Laundry is frustrating at times, with delays if a machine breaks down and items go missing from time to time.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Linlithgow Care Home

Thank you for your review. I would like to invite you to discuss your concerns with the Home Manager; if you can please contact the home to make an appointment.


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Review from K M (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently became a resident. She has found it hard to settle in. The staff and management have gone out of their way to establish and support her needs. Our family are very appreciative of the care and support provided.

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Review from J S (Niece of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Linlithgow Care Home in September 2023 after quite a traumatic few months. The staff made this experience so much easier for all of us, they were empathetic to everyone's needs, built confidence and showed infinite patience with my uncle whilst he adjusted to his new home.
We visit
almost daily and the consistency of the care is always of a high standard.

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Review from P M (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 months now. She's treated with kindness, respect, and gentle persuasion. She is cared for very well despite, in my view, a shortage of staff who do so well in these circumstances. She's not willing to participate in activities, however she knows that everyone is looking
after her.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Linlithgow Care Home

Thank you for your lovely feedback about Linlithgow. I would like to confirm that we have reviewed staffing levels recently so hopefully you will be noticing a difference.


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Review from Patricia B (Daughter-in-law of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was taken on an outing around the loch and she told us all about it and she was thoroughly amused by the whole event. The staff are always coming into her room and seeing if she is ok. They help her get her clothes together and she always looks good. She gets her hair done regularly and
enjoys the attention, the rooms are always kept tidy and clean. And when you ask for something for our relative the staff always help. We as a family are pleased with the home and all the staff.

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Review from K M (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are reassured that my mum is safe, secure and well looked after by friendly and caring staff.
What could improve:
A wider range of stimulating activities to support more abled residents. Improvements in information boards informing of activities noted/helpful.
Food-We get a lot of complaints
regarding bland/overcooked and lack of range of puddings.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Linlithgow Care Home

Thank you for your valuable feedback and for speaking with the manager. I am pleased that you now have improved information about activities, and we look forward to getting your mum involved in more specific activities. We will liaise with your mum about her food preferences and try to accommodate these as much as possible.


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Review from John B (Grandson of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my gran's care. I feel she has adapted well since her admission! And all the staff are very kind and caring! They make me and my sons feel very welcome whenever we visit! It was good to see my gran getting out and about, doing activities, she especially loved the summer fete! I
would highly recommend this care home!

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Review from J G (Niece of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is clean and tidy. Activities are arranged each day. The staff are often 'covering' or just started and not able to answer questions. I am going to contact the manager to discuss a few other issues, face-to-face.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Linlithgow Care Home

Thank you for providing feedback and for meeting with the home manager to further discuss the issues you wanted to raise. Please be assured that an open-door policy is adopted and we always want to listen and will take action when needed.


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Review from Agnes J (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was accepted into a room last year following the death of my mum, his loving wife and carer. He was warmly welcomed by all the staff as were we. He settled into his new surroundings and seems to enjoy all aspects of the caring environment. All staff and residents appear happy and content everytime
we visit. A big thank you to everyone.

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Review from Elizabeth W (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is receiving first-class care in the Linlithgow Car Home. All the staff are kind and caring and very welcoming to all visitors. I was extremely anxious about placing him in a home however seeing how he is cared for on a daily basis and the interaction of staff with my father I feel happy and
confident that he is in the best hands. The home itself is clean and tidy and the meals are all cooked on the premises from fresh produce. There is entertainment and various activities if my father wishes to join in with. There is always laughter and support when needed.

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Review from R W (Grandson of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linlithgow Care Home have been incredibly lovely and attentive towards our grandad. They have always gone above and beyond to make him happy and comfortable as well as ourselves when we visit. They are good at regularly communicating with the family and keeping us up to date on how our
grandad is getting on. Since moving into the home he has been a lot more sociable and has made a lot of friends.

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Review from J S (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think we can all agree that we all experience extreme guilt when we have to make the difficult decision to entrust our loved ones in to care. To entrust a person you love dearly to people you do not know is incredibly difficult and full of emotion but I am writing this review to say you can trust
the team at Linlithgow. They will listen and try for your loved ones. They will be available for you to voice any concerns and provide support. They will cater their care around your loved ones individual needs and not apply a one size fits all policy.
As we get older it becomes harder to make new friends but I would say that our experience of Linlithgow has bucked the trend. The team very much feels like part of our family. They genuinely care and listen. They involve and include mum in their lives and have provided incredible support when we have had a fair few health challenges. We are incredibly thankful to have them .

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Review from Margery M (Sister of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became a resident of Linlithgow Care Home in April 2022 after having been subjected to the most horrendous treatment at a previous care home. The manager of Linlithgow Care Home heard my brother's story and how he had been mistreated and without any hesitation, she opened the door of this
fabulous environment to my brother. Slowly she and her tremendous team have shown great patience, begun to help piece my brother back together again, gaining his trust, encouraging and I can see my brother come alive again. For this to the Manager and the team I will be forever grateful. No matter when I visit my brother, morning, afternoon or evening, there are people around, he's sleeping and eating well, has stimulation and activities and a sense of purpose again. Linlithgow I applaud you. Laughter, fun and care as it should be.

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Review from Diane G (Daughter of Resident) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Linlithgow for four years. The care and dedication given by staff and management (especially the new manager) were first-class. In mum's last days the staff also took care of me as well as mum. They were wonderful. The only slight criticism could do with a bit of an update, looking a bit
tired.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Linlithgow Care Home

Please accept our sincere condolences on the passing of your mother, it was lovely to hear your positive comments about the Home Manager and staff and we will pass this on to them. There is a refurbishment planned for the coming months for the home and I know this will have a great impact for our Residents, colleagues and visitors.


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Current Review Score: 8.9 (8.908)

Overview of Review Score

The Review Score of 8.9 (8.908) out of 10 for Linlithgow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.158 for Linlithgow Care Home is calculated as follows: ( (68 Excellents x 5) + (62 Goods x 4) + (29 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.158

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Linlithgow Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Linlithgow Care Home

What types of Care is Linlithgow Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Linlithgow Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Linlithgow Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Linlithgow Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linlithgow Care Home to the centre of Linlithgow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.