Livingston Care Home

Bankton Gardens, Murieston, Livingston EH54 9DZ
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8.5 11 Reviews
  • Livingston Care Home, Livingston
Livingston Care Home provides residential care with nursing for up to 58 older people and those living with dementia or a physical disability.

Located in a quiet residential area of Murieston, East Lothian, the home is close to local amenities and transport links into nearby Livingstone. It features all single bedrooms which each have en-suite facilities. The home is spread over two floors, with lift and wheelchair access. Communal areas include living and dining rooms, and a private garden.

There is a schedule of activities and residents are supported with a balanced diet and any dietary needs they may have.

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Care Provided by Livingston Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Livingston Care Home Ltd
  • Person in charge
  • Mandy Kelly (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Due to current restrictions the home are currently arranging visitors by a booking system, in line with Covid 19 guidance


  • Parking

  • Car parking space Livingston Care Home for staff and visitors.
    Users of the car park facility do so at their own risk and Livingston Care Ltd accept no responsibility for accidents, damages or losses.


Livingston Care Home Reviews (11)

8.5

Livingston Care Home has a Review Score of 8.5 (8.509) out of 10, based on 3 reviews in the last 2 years. Over all time Livingston Care Home has 11 reviews.

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  • 7
  • 3
  • 1
  • 0
  • 0

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8

Review from Edwin M (Son of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been in this care home for five weeks, and my father and I have nothing but praise for the staff, the facilities and the way he is being cared for. It is a very friendly environment and a happy feeling about it. My dad constantly praises the staff. The manager is always approachable
and has always answered any questions put to her. My dad was bedridden for five months, and they now have him up enjoying the activities keep up the good work.

Reply from Matthew Walker, Operations Manager at Livingston Care Home

Thank you for the positive feedback and for taking the time to review. We will share this with the staff.


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Review from Ruth C (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who lives with Alzheimer’s, became a resident of Livingston Care Home three weeks ago. The manager came to visit Mum at home to assess for admission to Livingston Care Home. The manager was absolutely amazing with Mum, and I knew from that first meeting that the manager would take care of my
mum. I can honestly say I was pleasantly surprised on our first visit to Livingston Care Home when Mum became a resident. The home is lovely and clean, every single member of staff has been so friendly, always keen to assist and has treated both our family and most importantly my mum with dignity and respect. Mum has settled in so well, which was totally unexpected. The staff cannot do enough for her, and I am 100% confident that she is receiving the best care for her needs. Her room is lovely and clean, having a little ensuite for privacy when toileting etc. We are beginning to add Mum's own items to make it more like home, although she does not remember much of home now. My mum is happy and I cannot say thank you enough.

Reply from Matthew Walker, Operations Manager at Livingston Care Home

Thank you for taking the time to leave a review. We are delighted to hear about your positive experience with our team and the home.


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Review from W O (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this care home. She has very bad dementia and can be a challenge. The staff have been amazing, each and every one have provided excellent care for Mum despite her problems. Nothing appears to be too much trouble in finding ways to make my mum's stay more comfortable. Since my mum was admitted
I have lost my dad and again the staff have been superb. In addition to looking after my mum in an exemplary manner, they have shown me immense kindness and support in what has been an extremely challenging few months. Every member of staff I have interacted with across cleaning, admin, nursing and caring, and management have shown that they are totally committed to providing residents and families with as much help and support as they can. I really can’t praise them all enough and I’m sure my mum would too if she were able.

Reply from Matthew Walker, Operations Manager at Livingston Care Home

We are delighted to hear of you and your mum's positive experience at Livingston Care Home. Thank you for taking the time to review and we will pass your kind words on to our team.


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Review from Veronica T (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge, heartfelt thank you to all staff caring for my mum, just now and during the strict lockdown. Your kindness and patience are very much appreciated by myself and my family.
You have kept us well informed through emails and phone calls, regarding restriction changes and my mum's wellbeing.
My
mum had only just moved in with you at the start of lockdown. Now, being able to visit, it's reassuring to see her feel at home in a lovely environment.
Best wishes to all.

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Review from June O (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this care home since March 2021 and the staff have been amazing. They look after my dad so well and us as a family they are on the ball telling us everything. I want to thank them all so much especially one member of staff who my dad sees the most and she had a great rapport with
him, as does another particular member of staff and all the staff. Keep peeling the tatties dad, you are so good at it. Thank you to you all.

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Review from Lynn J (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to take the opportunity to thank all for the excellent care given to both our parents, sadly Dad has passed but Mum still gets the best care. Was hard through lockdown not being able to visit but the weekly video calls and pictures of all activities being shown made it a lot easier. Now
visiting has started again, the care you are taking to make sure all residents are safe is perfect. If I was asked about the home, I would recommend it 100%, for care, cleanliness, friendliness, all around everything - thank you.

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Review from Jack R (Son of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

In the last 6 months, the staff have been a lot better than in the past. My mother seems to be more settled, let’s hope it stays that way. Downside, waited ten minutes on Sunday for someone to acknowledge my presence at the door which to me is unacceptable when they say 10.30 I don’t expect it to be
10.40. Other than that the manager has done a good job turning the place around.

Reply from Matthew Walker, Operations Manager at Livingston Care Home

Dear Sir,


Thank you for taking the time to review our service. I'm very glad to hear you think the service and staffing have improved since we have been taken over as the new provider.


I also appreciate your patience regarding the Lateral Flow testing requirement for visiting. I will feed your comments regarding the wait time back to the team.


Kind Regards


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Review from Mary Y (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was accepted into the care home in January 2021. The care is and still does an amazing job by all the staff. He loved them all. My dad has now passed away but, from the bottom of my heart, I wish to thank everyone involved in my dads care you all made his time with you all a happy and contented
one. When he passed l and my dad was treated with the utmost care and respect. This care home should be awarded 5 stars as he was always treated like a star. In my humble opinion.

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Review from Wiliam D (Brother of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Livingston Care Home on the 30th March 2020 she is very happy. The staff are caring people, and attend to her every need, even better than I could. The food and the company of the residents are very good, this has taken the pressure off me knowing she is well cared for and I have
peace of mind. There is a lovely atmosphere about the place and staff. I have no hesitation about recommending Livingston Careholme.

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Review from Lee C (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well looked after, any issues or concerns I may have are dealt with quickly and professionally. My father has been at the home a number of years now and is settled well into the home. Carers and nurses make me feel at ease and our well being is always put first.

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Review from Derek C (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Livingston Care Home since May 2020.
Her admission coincided with the 1st lockdown. As such, I had to rely on the management and staff to help her settle in, provide her care, as well as entertainment and social interaction.
Whilst Mum's health condition has proved
to be extremely challenging, I have been very impressed with the commitment and dedication the staff have given to her care.
Mum has been treated with respect at all times, care plans have been devised in conjunction with external health professionals and adhered to accordingly. The chef has gone out of his way to devise meal plans that fit Mum's particular dietary needs.


Communication is so important, especially during the lockdown period when visiting wasn't possible. Staff have gone out of their way to contact me with regular updates on Mum's health and wellbeing.


They have shown empathy and understanding towards both my Mum and myself during very difficult circumstances.


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Current Review Score: 8.5 (8.509)

Overview of Review Score

The Review Score of 8.5 (8.509) out of 10 for Livingston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Livingston Care Home is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.509 Points relating to the number of positive Reviews for Livingston Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 3 Positive Reviews ÷ 11.6 = 0.259

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Carol Nisbet

Job Title: Home Manager

Joined: 2023

Carol is an experienced care home manager, with nearly 20 years of nursing behind her.


Carol is extremely passionate about providing high quality person-centred care for our residents.


When not in the home, Carol loves to spend time with her two dogs, and family.


No image found

Mandy Kelly

Job Title: Deputy Manager

Joined: 2023

Mandy is our Deputy Manager supporting Carol and the rest of the team. She brings a wealth of experience as a nurse who has more than ten years experience in care home management roles.


Frequently Asked Questions about Livingston Care Home

What types of Care is Livingston Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Livingston Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Livingston Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Livingston Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Livingston Care Home to the centre of Livingston?

1.4 mile(s) as the crow flies, distance by road may be significantly further.