Meadowvale Care Home has a Review Score of 9.9 (9.879) out of 10, based on 12 reviews in the last 2 years. Over all time Meadowvale Care Home has 41 reviews.
Review from Lorraine A (Daughter of Resident) published on 4 March 2022
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Reply from Susan Macdonald, Home Manager at Meadowvale Care Home
Thank you very much for taking the time to leave a review and your feedback Over the past 18 months it has been a very challenging time for everyone, and we continue to provide the best care possible for our residents, We look forward to seeing you back at the care home
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Review from Grace K (Daughter of Resident) published on 23 February 2022
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Reply from Susan Macdonald, Home Manager at Meadowvale Care Home
Thank you very much for taking the time to leave a review and your feedback Over the past 18 months it has been a very challenging time for everyone; however providing the required number of trained staff is also very important to us in order to reach the high levels of care and this is certainly one of the priorities I have taken on board since joining the team.
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Review from Marion G (Daughter of Resident) published on 17 February 2022
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Reply from Susan Macdonald, Home Manager at Meadowvale Care Home
What a wonderful review of Meadowvale Care Home. Thank you for your very positive feedback. We are delighted that you chose us as your preferred home for your mum. It is our pleasure to care for your mum and to see her so comfortable and happy. We shall pass on her compliments to our amazing team who are caring for her.
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Review from K Y (Granddaughter of Resident) published on 16 February 2022
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Reply from Susan Macdonald, Home Manager at Meadowvale Care Home
Thank you for your kind words, it is very much appreciated. We aim to provide the best possible care and support to your nana and all other residents. Thank you again for your support, understanding, and feedback.
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Review from Annabelle S (Friend of Resident) published on 10 February 2022
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Reply from Susan Macdonald, Home Manager at Meadowvale Care Home
Thank you for taking the time to complete our review. The staff appreciate the great feedback that we receive and work tirelessly with all our residents so they settle into their new environment with ease.
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Review from Glenna G (Daughter of Resident) published on 10 February 2022
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Reply from Susan Macdonald, Home Manager at Meadowvale Care Home
Thank you for taking the time to complete the review, staff appreciate your feedback and we will continue to keep up the good work looking after our residents.
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Review from S C (Son of Resident) published on 9 February 2022
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Reply from Susan Macdonald, Home Manager at Meadowvale Care Home
Thank you for taking time to complete a review, the score you have given us reflects the hard work and dedication that the staff at Meadowvale take pride in every day. Looking forward to catching up with you on your next visit.
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Review from Sandra C (Daughter of Resident) published on 7 May 2021
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Reply from Tracy Hicks, Home Manager at Meadowvale Care Home
Thank you very much for your very kind words and for taking the time to leave us a review we can share with our community. I speak for all the staff team when saying, it was a great pleasure and privilege for all at Meadowvale to spend quality time with your father.
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Review from Sheena C (Daughter of Resident) published on 8 July 2020
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Review from Christine F (Daughter of Resident) published on 11 June 2020
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Review from Derek M (Son of Resident) published on 2 June 2020
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Review from Christina F (Relative of Resident) published on 12 July 2019
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Reply from Ronnie Cavanagh, Marketing at Meadowvale Care Home
Thank you, Christina, for your comments about your recent experience at Meadowvale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from E W (Daughter of Resident) assisted by family/friend published on 12 October 2018
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Review from Liz W (Daughter of Resident) published on 4 October 2018
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Reply from Ronnie Cavanagh, Marketing at Meadowvale Care Home
Thank you, Liz, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Meadowvale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Nan H (Friend of Resident) published on 23 May 2018
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Reply from Ronnie Cavanagh, Marketing at Meadowvale Care Home
Thank you, Nan, for your comments about your recent experience at Meadowvale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Mary G (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Meadowvale Care Home
Thank you, Mary, for your comments about your recent experience at Meadowvale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Hazel R (Daughter of Resident) published on 23 August 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Meadowvale Care Home
Thank you, Hazel, we always appreciate individuals taking the time to give their feedback. All of our staff are committed to providing the best possible care experience for all of our residents and we are happy to hear you have been supported throughout by the manager and all staff involved.
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Review from Noreen C (Resident) published on 21 August 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Meadowvale Care Home
Thank you Noreen, for your feedback. We were delighted to hear about your positive experience at Meadowvale Care Home. Have a wonderful day!
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Review from Brian D (Nephew of Resident) published on 21 August 2017
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Meadowvale Care Home
Thank you Brian, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Meadowvale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from R S (Cousin of Resident) published on 9 February 2016
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The Review Score of 9.9 (9.879) out of 10 for Meadowvale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Meadowvale Care Home is calculated as follows: ( (124 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Meadowvale Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 May 2023
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Administrator
Joined: 2018
Hi, my name is Susan, and I am the Administrator at Meadowvale
I have been with my husband for a lot of years (too many to count) and have 3 grown-up children and 1 Grandson who I love to spend lots of time with.
I have worked at Meadowvale for 3 ½ years. Before joining the team at Meadowvale, I worked in a few various roles from Administration, Trainee Recruitment Consultant, to Catering Manager and I had never worked in the Health Care sector before I joined the team here.
I absolutely love the fact I have a varied job role and I get to do lots of different things each day and I am known for helping wherever I am needed.
I am usually the main point of contact for the home and I get to meet all the relatives of our residents. I absolutely love working at Meadowvale and I find it very rewarding working with residents and staff as every day is different.
Job Title: Housekeeper
Joined: 2006
Hello there! My name is Gretta, and I am the Head of Housekeeping here at Meadowvale.
I was born in Northern Ireland and got married at 18 and moved with my husband Tony to sunny Scotland where I have lived since then, we have 1 daughter Kelly.
I have worked in various roles before coming to Meadowvale and although I am responsible for all the housekeeping and laundry staff, I have been known to be called upon for various tasks around the home to the extent I think I will change my name.
I ensure that Meadowvale is kept to the highest of standards, co-ordinate staff in their daily duties and help ensure that the residents are happy. I enjoy getting to know our residents and their families to ensure their rooms are as comfortable and homely as it would be in their own homes.
Job Title: Maintenance Person
Joined: 2018
Hi my name is Michael but everyone calls me Mike
I have been the maintenance person at meadowvale for 3 years and love working here
I live in Bathgate and stay near to the home which is very handy.
I have two sons, Denholm and Brandon 13 & 12. They keep me very busy.!!
I enjoy mixing with my work colleagues and the residents, every day has different challenges and there is always something different to do day to day.