Middleton Hall Care Home

68 Middleton Avenue, Uphall, Broxburn EH52 5DQ
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8.4 32 Reviews
  • Middleton Hall Care Home, Broxburn
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Care Provided by Middleton Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Bekka Care Ltd
  • Person in charge
  • Ann Simpson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997
    • Number of floors: 3

Funding & Fees Guide for Middleton Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,570
    • Self-Funded Nursing Dementia Care from £1,570
  • (these prices are only a guideline, please contact Middleton Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. please note mealtimes are protected. Breakfast 8.30am-9.30am, 12.30pm-1.30pm and 5pm -6pm


  • Parking

  • A number of parking spaces around the home


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Middleton Hall Care Home Reviews (32)

Total of 32, showing 1-20
8.4

Middleton Hall Care Home has a Review Score of 8.4 (8.384) out of 10, based on 3 reviews in the last 2 years. Over all time Middleton Hall Care Home has 32 reviews.

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Review from Ian J (Husband of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been 5 years since my wife came to Middleton hall, and in that time there have been many changes, mostly for the improvement of services and personnel.
We have a well run garden with lots of seating areas which my wife adores, can't get her inside on sunny days so the staff give her meals outside
periodically. She takes great delight just watching the rabbits and squirrels.
There's an entertainment area in its own building we have called The Wee Hoose, there we have games activities singing and on occasions entertainers come to visit and give concerts, tea coffee cakes and light refreshments are always on hand for residents and their families. This is probably the most worthwhile part of the care home as it brings together all residents and families.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thanks for your lovely review , positive feedback is very good for staff wellbeing. We are glad you are happy with the wee hoose and all that happens there and thankyou for your ongoing support.


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Review from Jim C (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has had the best care possible in his year of residency in Middleton Hall, as a family we want to thank all staff for the wonderful work they do day in and day out ensuring all the residents are looked after like their own family members.
The care and commitment to both the resident and
family members are so comforting and appreciated.
As a care home, I would rate this as one of the best in West Lothian.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you very much. It means a lot to the staff when we get positive feedback from relatives and friends.


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Review from Sylvia S (Daughter of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to her poor mobility and lack of suitable social care, Mum decided to move into a care home. We visited Middleton Hall and immediately felt that this was a place where Mum would be happy. She moved in August 2022 and settled in really quickly as all the staff made her feel so welcome. She is really
happy and constantly tells us how lovely the staff are and how kind and considerate everyone is. The Smile Centre deserves a special mention as they provide activities and entertainment to the residents. The staff are always so happy and ensure that all the residents are included as the variety of activities means that there is something for everyone to enjoy. Recently Mum celebrated a milestone birthday and the staff pulled out all the stops to ensure that she was able to go out to a family celebration and she also had a party in the home too which residents and family attended. I’m sure Mum will spend many happy years living in Middleton Hall as it’s given her back her zest for life.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you Sylvia for your lovely review. We enjoyed Mum's party and her excitement at going out to meet her favourite footballer. I will pass your kind words on to the staff.


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Review from Stephen P (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad has gone into care I can't thank the staff enough you guys do an amazing job. The smile centre is a blessing for all the residents, keeps them all entertained. The care team on all the shifts are also spot on with my dad as well, they are good for a laugh and very professional. Would also
like to thank the nursing staff as well. Keep up the good work I hope I've not missed anyone out.
Big thanks from all the family.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you for your very positive comments about the care at Middleton Hall. We aim to continually improve the care home experience for residents and their families within the care home community, and feedback is a very effective tool to enable us to do this.


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Review from S M (Daughter-in-law of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received by my mum-in-law has been great. She sometimes suggests that she can be a little lonely, but the activities provided by the Smile Centre have been invaluable. Ladies go above and beyond.
Thank you

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you for taking the time to leave a review for Middleton Hall. Our aim is to continually review and improve on the Residents and families experience as part of the Home's community, and feedback is an effective tool to assist us with this.


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Review from Steven G (Grandson of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran has been at Middleton Hall since October 2021 and very quickly become a beloved resident and gets on well with everyone, despite her cheek!
She is remarkably well cared for and loves it at Middleton Hall. It's like being part of a big family and everyone looks out for her. Her daily visits
to the Smile Centre are the highlight of her day and she really misses it when she can't go or it's not on. She gets on great with the staff there and they know her so well and make her feel comfortable. It can be daunting, especially for those with dementia to be in new surroundings and with new people, but she doesn't feel like that. The array of activities and events that are organised for the residents is amazing, there is always something to be involved in!
It's clear that her carers care deeply for the residents and we are so grateful to all the staff for all they do for her - she is so happy there.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you for taking the time to leave your very positive comments about the care at Middleton Hall. We aim to continually improve the care home experience for residents and their families within the care home community, and feedback is a very effective tool to enable us to do this.


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Review from Fiona C (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Middleton Hall since the end of April 2022. She has understandably taken a while to settle as it is a huge change for her. I am extremely pleased with the care she receives, the staff are all very nice and keep me updated with Mum's progress.
The attention that she has received
from the staff at the Smile Centre has been second to none. As someone with severe hearing loss, she was struggling to communicate and sometimes felt quite isolated. The girls have tried various different things to make her feel included and I feel I am seeing the benefit of all their efforts. The Smile Club is a great asset to Middleton Hall and all the residents.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you Fiona for your kind review. It is important to us to receive feedback from service users and their families which helps us to reflect on and continue to improve the service we provide.


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Review from Moira M (Sister of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peaceful surroundings and lovely staff make this a really pleasant place for the residents, and visitors too. The activities arranged for the residents and carried out by the girls at the Smile Centre make it such a relaxing place to visit. Well done everyone.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you very much for your kind words. We work really hard to make the residents' life as comfortable as possible and encourage residents to take part in activities and be active members of the community within the home. I will pass your kind comments to the staff.


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Review from Alan T (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Middleton Hall since March 2021. She settled there quickly and easily and is happy there. She feels safe and well cared for and is full of praise for the staff.
In particular, she enjoys the broad and imaginative range of therapeutic, social and recreational activities
provided by the Smile Centre's passionate and energetic core team with assistance from a group of volunteers.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you for taking the time to give us such a nice review. I will pass your comments on to the team. Reviews help us in our strive to continually improve the service we provide.


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Review from Robert M (Respite Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful friendly and efficient staff who treated me with dignity and respect. Nothing was too much bother. The home was very comfortable and had a real family atmosphere. I would return when I need respite again, and I would recommend it to others.

Reply from Ann Simpson, Manager at Middleton Hall Care Home

Thank you for your kind feedback. We strive to provide a high standard of care within a homely environment. I am glad you enjoyed your stay with us and look forward to welcoming you back sometime in the future.


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Review from Alison C (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d particularly like to thank the team at Middleton Hall for the video call sessions they arrange - it’s such a treat as I live so far away. Mum had a lovely time over Christmas and I felt the staff went above and beyond to have lots of Christmas activities

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you, Alison, for letting us know how we are doing at Middleton Hall Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Mo R (Son of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy there as she now has companions every day. I realise now, that trying to keep her in her own home was not the correct thing to do. All the staff advise me that she is so happy helping with cleaning and loves the activities that she can get involved with. She has a disability the
care home have never had before and she is ‘teaching’ the staff which they say is very interesting!
I would recommend Middleton Hall to any other person who is struggling to find a home for their loved ones.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you, Mo, for your positive feedback towards Middleton Hall Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Colin L (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff, in particular, have been wonderful in helping me connect with my mother during these difficult times, and seeing my mother smile and laugh has given us all a much needed boost. They have been very good at keeping me up to date on what’s happening during these difficult times.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from L P (Granddaughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank staff enough for all the support they give to my wee gran and other residents, they are so good to them.
Can't thank them enough for organising a wee group of people, like my gran, who don't handle busy places.
Thanks a lot girls. Keep doing what you are doing.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you for your comments about your recent experience at Middleton Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.


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Review from Alexandria R (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Middleton Hall in April this year (the day after her 102nd bday). Both mum and I were very apprehensive about her going into care but she was becoming distressed when left alone in her own home. Within days at Middleton Hall she had settled in and was happy to be there with such caring
staff and residents for company. The Smile Centre with two wonderful activities coordinators were key to her enjoying life in the care home and I can’t thank all the staff enough for the care and attention she receives. Has put my mind at rest knowing she is being so well looked after and entertained.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you, Alexandria, for your positive feedback towards Middleton Hall Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in, and that she is enjoying all the activities in the home. If there is anything more we can do, please do not hesitate to reach out.


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Review from Janice M (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sees Middleton Hall as her home now, and we as a family are always given a warm welcome by all staff when we come to visit. I’m also in the fortunate position to be able to volunteer at Middleton as an art ‘teacher’. I, therefore, get to spend more time with Mum and her friends.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you, Janice, for letting us know how we are doing at Middleton Hall Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Katrina B (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had exemplary care by all the staff at every level. Medical needs have been handled promptly and thoroughly. Her room is lovely and kept extremely clean. Her personal care is carried out with kindness. The Smile Centre is a massive asset for my mum’s care. The staff are interested, attentive,
caring and fun. The activities are varied and thoughtfully planned. Family members feel so welcome and valued. I could not be happier with my mum’s progress since she moved in in May 2021. She is trying activities that she would otherwise have never attempted. Thank you to everyone for giving us peace of mind.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you, Katrina, for your comments about your recent experience at Middleton Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Margaret W (Daughter of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was fading away, was down to 8 and a half stone and she was always a big woman. After all 2 and a half years she is back to over 11 and a half. She has her down days (COVID related) but will tell you she is really looked after well. She loves all the entertainment they have and is kept busy. She
loves all the staff, she has her favourites and she wouldn't say a bad word about the home. We have had family friends saying if they had to go into a home, they would choose Middleton Hall Care Home.

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Review from Sheryl S (Wife of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident until 10 November 2020. He was diagnosed with dementia and Parkinson's and was taken in by Middleton Hall Care Home in January 2020. In the almost 11 months he lived there I can honestly say that he was well taken care of and looked after very well. He joined their activities
and was happier than I could make him at home with me. I received plenty of photos of him smiling and laughing during their activities which were wonderful to see.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you, Sheryl, for your comments about your recent experience at Middleton Hall Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. If there is anything more we can do, please do not hesitate to reach out.


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Review from Suzanne H (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take the time to tell everyone about the absolutely brilliant care my father had in Middleton Hall. He came to the nursing home 9 years ago because the hospital told us he had 6 months to live as he was at the end of his life. Middleton took such good care of my father and gave us the gift
of time and so we got to build new memories and have time with dad. Sadly he passed away recently but this was with dignity and courage, and I cannot thank this care home enough for all that they did for him. They have excellent staff who make sure the residents have things to do every day and give 1:1 time for the less able. There is always something to do and visiting is always a joy. I am always impressed that the wider community is also involved and I know my father always enjoyed time in the smile centre with members of the community. My father was a difficult man at times and was very ill but he was treated with respect despite this. Thank you to all the staff, you have my gratitude.

Reply from Olivia Shields, Marketing Assistant at Middleton Hall Care Home

Thank you, Suzanne, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Middleton Hall Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your father with dignity and the compassion he deserved during his time at our home. We hope that his time at Middleton Hall did see some friendships flourish with both the Care team and residents. Thank you again, Suzanne, if there is anything more we can do please do not hesitate to reach out.


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Current Review Score: 8.4 (8.384)

Overview of Review Score

The Review Score of 8.4 (8.384) out of 10 for Middleton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Middleton Hall Care Home is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.523 Points relating to the number of positive Reviews for Middleton Hall Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 3 Positive Reviews ÷ 11 = 0.273

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Adequate

(3)
How well is care and support planned? Not Assessed

(0)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Middleton Hall Care Home

What types of Care is Middleton Hall Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Middleton Hall Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Middleton Hall Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Middleton Hall Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Middleton Hall Care Home to the centre of Broxburn?

1.5 mile(s) as the crow flies, distance by road may be significantly further.