Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN
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9.4 74 Reviews
  • Redmill Care Home, Bathgate
Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped garden, sensory garden and lovely patio area to enjoy the warmer weather. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Redmill.

The catering team at Redmill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The fantastic care team at Redmill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Redmill, the team encourages residents to take an active role in the West Lothian community.

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Care Provided by Redmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Cunningham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redmill Care Home Reviews (74)

Total of 74, showing 1-20
9.4

Redmill Care Home has a Review Score of 9.4 (9.359) out of 10, based on 28 reviews in the last 2 years. Over all time Redmill Care Home has 74 reviews.

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Review from T H (Son of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about 1 week. The room was set up for her arrival. Spotlessly clean. Staff have gone over and above to help inform us of anything needed for mum. All staff are very helpful and attentive to all residents. First impressions are excellent.

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Review from J K (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my Mum has been in Redmill the staff have been very helpful. I feel my mum's care has been improved i.e. always looks clean. We appreciate it has good communication from staff.

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Review from C M (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redmill provided excellent care for Dad in the last 7 months of his life. He had Alzheimer's and other disabilities. The staff were all incredibly kind, caring, and respectful and I knew he was safe and being cared for at all times. The staff were also incredibly supportive of me. The nursing staff
were experienced and kind and knew exactly when to escalate to outside medical care. I couldn't be happier with my Dad's care. Thank you.

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Review from K D (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently became a resident here and she's settled in really well and that's due to the staff and how they made her feel included and welcome. She is really enjoying living here and that makes me feel reassured.

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Review from J F (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill is a very welcoming place. The staff are very friendly and kind.

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Review from Anne Marie M (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is extremely helpful, welcoming and super friendly. So considerate and caring to residents. My mother has settled in brilliantly and I can leave her knowing she is being very well cared for. Thanks to the superb management and all the staff.

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Review from A G (Partner of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill Care Home has looked after my partner for around two years now, and if there were any health issues with her they always phoned me to let me know and what actions were taken. I have always found the staff very helpful. The staff nurses keep me informed on what medications or injections my partner
is to receive, and get phone calls asking my permission for her to continue getting the covid jab. So far I have no complaints about the care and home.

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Review from Anne K (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm so pleased with the recent improvements at Redmill Care Home. The new management has made a real difference and the overall improvement in standards are remarkable. The staff are attentive, and compassionate and truly seem to care about the residents. There is a more homely atmosphere now. My mum
has noticeably become more content and positive again. Her personal care has been very good over the last few months. This means a lot to our family thank you so much and also to the senior manager.

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Review from B M (Son of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has come into the care home she has been so settled and happy. Mum has dementia and can get confused easily.
The staff are really good with all the residents especially those with dementia.
It is a lovely environment and I'm glad my Mum is being cared for in a way the family no longer could

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Review from W D (Son-in-law of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel sometimes there is an odour in the corridors, I feel this is very unpleasant. Hopefully with the new chef, the standard of food will be raised, as I've heard from some residents that the food is of a poor standard. From what I've seen, all staff now seem very helpful, polite and accommodating.
Overall opinion 7/10.

Reply from Clare Sheehan, Careline Advisor at Redmill Care Home

Thank you for your review, I am delighted that you find our staff helpful, polite, and accommodating. We have worked hard over the past 6 months to improve the experience for our residents and relatives, and we have appointed a new Manager who has been in post since July 2024. I know that you have discussed your review with the Home Manager and I am confident that you will find that the quality of food will continue to improve since the appointment of our new experienced Head Chef. I am delighted to share that feedback from our residents so far has been wonderful. We are awaiting a new floor for the one room that we had an odour in previously. However, with the appointment of a new Head Housekeeper, there has been a noted vast improvement and we anticipate that this will continue to be the case in the future. Our Home Manager would be delighted to meet with you again to discuss this further if you feel this would be helpful.


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Review from C F (Son of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Think the staff are really friendly, helpful and do a good job. Over the last few months noticed a big difference, including overall cleanliness. If one thing - would like my Mum in her chair more.

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Review from J G (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Redmill take good care of my dad. They know him well, his likes and his personality. The care home is very clean and comfortable and the garden is great for when we want to go for a wee walk. Staff always respond to any queries we have and take time to explain or discuss anything with us.

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Review from Lorraine S (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here since July 2023. I have noticed over the past 3 months a marked improvement due to change in management. Good to see more permanent day/night staff and not so many agency staff. Staff are extremely friendly and polite and all this combined gives me great peace of mind
that my mum is being well cared for.

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Review from Andrew S (Son of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is excellent. Staff are always warm and friendly and nothing is too much of a hassle for them. I always go home knowing my dad is in safe hands. Keep up the good work.

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Review from Lynne B (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been looked after really well since moving full-time into the home in October 2023. The staff look after her well and treat her with respect. They do a really good job in sometimes trying circumstances. I feel Mum is happy and settled here.

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Review from Florence D (Wife of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for keeping him safe and looked after well now.

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Review from Sandra S (Daughter-in-law of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is settled and happy which is all down to the staff's care and support. I always feel welcome when I visit and always see familiar friendly staff which makes it feel like a family. All the staff go the extra mile with my father-in-law's choices of food as he is very particular. Thank
you!

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Review from L D (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel Redmill has drastically improved in the last 6 months, my Mum is taken care of so well and the staff now are second to none. I have peace of mind now when I leave her, I feel confident she is looked after and I can sleep better at night.

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Review from Margaret L (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I realised my husband needed 24-hour care the first thing I said to the social worker was no way would he ever go into Redmill Care Home. When I was told there was a room available I went for a look around and was pleasantly surprised at how good the home looked, no smell when you entered the reception
area and rooms and all other areas were nice and clean. I would now recommend Redmill to everyone, the staff from management to carers, cleaners and activities are excellent. My husband has settled in well and we are happy with the care he is receiving.

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Review from Barry L (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Redmill for around 8 weeks now; he has settled in well, and the care he receives from the staff is fantastic. Myself and my family are so happy that we chose Redmill for my dad's care. The staff are all very approachable, and we receive regular updates on my dad's well-being
almost daily. We couldn't be happier, and I just want to say a special thank you to all staff, nurses cleaners etc, for all they do. Everyone associated with Redmill does a sterling job, and you should all be proud of yourselves. It's been tough for us all as a family, but the care my dad receives makes it all that little bit easier. Thank you so much.

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Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Redmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.359 for Redmill Care Home is calculated as follows: ( (204 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 334 Ratings = 4.359

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmill Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Redmill Care Home

What types of Care is Redmill Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redmill Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Redmill Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Redmill Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redmill Care Home to the centre of Bathgate?

2.3 mile(s) as the crow flies, distance by road may be significantly further.