Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN
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9.4 80 Reviews
  • Redmill Care Home, Bathgate
Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped garden, sensory garden and lovely patio area to enjoy the warmer weather. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Redmill.

The catering team at Redmill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The fantastic care team at Redmill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Redmill, the team encourages residents to take an active role in the West Lothian community.

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Care Provided by Redmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Cunningham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redmill Care Home Reviews (80)

Total of 80, showing 21-40
9.4

Redmill Care Home has a Review Score of 9.4 (9.394) out of 10, based on 34 reviews in the last 2 years. Over all time Redmill Care Home has 80 reviews.

Overall Experience

  • 45
  • 31
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Date Published

80
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Review from Lynne B (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been looked after really well since moving full-time into the home in October 2023. The staff look after her well and treat her with respect. They do a really good job in sometimes trying circumstances. I feel Mum is happy and settled here.

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Review from Florence D (Wife of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for keeping him safe and looked after well now.

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Review from Sandra S (Daughter-in-law of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is settled and happy which is all down to the staff's care and support. I always feel welcome when I visit and always see familiar friendly staff which makes it feel like a family. All the staff go the extra mile with my father-in-law's choices of food as he is very particular. Thank
you!

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Review from L D (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel Redmill has drastically improved in the last 6 months, my Mum is taken care of so well and the staff now are second to none. I have peace of mind now when I leave her, I feel confident she is looked after and I can sleep better at night.

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Review from Margaret L (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I realised my husband needed 24-hour care the first thing I said to the social worker was no way would he ever go into Redmill Care Home. When I was told there was a room available I went for a look around and was pleasantly surprised at how good the home looked, no smell when you entered the reception
area and rooms and all other areas were nice and clean. I would now recommend Redmill to everyone, the staff from management to carers, cleaners and activities are excellent. My husband has settled in well and we are happy with the care he is receiving.

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Review from Barry L (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Redmill for around 8 weeks now; he has settled in well, and the care he receives from the staff is fantastic. Myself and my family are so happy that we chose Redmill for my dad's care. The staff are all very approachable, and we receive regular updates on my dad's well-being
almost daily. We couldn't be happier, and I just want to say a special thank you to all staff, nurses cleaners etc, for all they do. Everyone associated with Redmill does a sterling job, and you should all be proud of yourselves. It's been tough for us all as a family, but the care my dad receives makes it all that little bit easier. Thank you so much.

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Review from D S (Daughter-in-law of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home meets my mother-in-law's needs. She has settled in well, likes the staff and they have got used to her. Her personal care needs are all met. She would tell you if she is displeased with anything. Glad she has settled in your care home.

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Review from K D (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have noticed a difference recently due to a change in management. More staff now on duty and activities have increased to keep my mum occupied. Mum now seems more happy and this then reflects back to the family. Due to previous issues, these have not been rectified and staff are more than happy to help.

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Review from Raymond S (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please seriously consider another Home for your loved one, this is a very dangerous place, we have had numerous reports to Social Work and the Care Quality Commission.
We as a family are so concerned on my mother's safety that social workers are trying to get Mum into a place of safety. Mum has been
there since 2016 and Redmill has gone from one of the best pre-Covid to one of the worst with the Home using foreign Bank Staff with no concept with around 40% of staff able to talk spoken English.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Redmill Care Home

Thank you for your feedback. I am aware that you have met with the Home Manager and Area Director to discuss your concerns and we would be happy to meet with you again to discuss further.


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Review from Angus S (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum has been a resident since 2016, this has gone from one of the best care homes to one of the worst with complaints made to Scottish Social Services. Council and an investigation ongoing, pre covid was fantastic home, but not now.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Redmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. I am aware that the Home Manager has met with you to discuss your concerns, and we would be happy to meet with you again, to discuss further.


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Review from Robert F (Husband of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to an outbreak of sickness and diarrhoea, no visiting is allowed. Getting someone to answer the phone is very difficult so that I can speak with my wife, even after being told someone would call me back.

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Review from Lillian S (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill Care Home is a beautiful place to stay. The residents are treated with dignity. All the staff are very kind and helpful, they do a great job. The management team are also very helpful and kind, very special people. The rooms are a good size and clean. The food and drinks are very good. The residents
enjoy all the activities. Safety and security are good. Care and support, looking after all the residents, good.

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Review from Paul R (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a recent resident. It has taken her a wee while to get used to her new surroundings. Redmil gives me peace of mind that she is in a safe environment. The staff are all lovely and caring, the food is good, and they organise a lot of activities to keep them entertained. The home is spotless.
I'm always kept well informed by the staff. Thank you for all you do.

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Review from R R (Wife of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've not been coming very long so can't pass too much of a comment. Everything, so far, is satisfactory except not enough activities.
Secretary - nurses are very nice and helpful.

Reply from Clare Sheehan, Careline Advisor at Redmill Care Home

We are sorry to hear that you find our activities provision lacking at Redmill. We strive to support those in our care by offering both mentally and physically stimulating activities to enhance our residents’ social, physical, and spiritual wellbeing. We have a rolling programme of activities which is posted throughout the Care Home and our Wellbeing Co-ordinator is aware of everyone’s individual wishes and desires. As with everything we do, resident wishes are respected, and residents are offered to participate as they wish. Some people like to participate in all organised activities, others prefer one-to-one time with their friends, family or a member of staff and we offer and welcome the individual’s choices. Our Facebook Page is where we post photos of activities our residents have enjoyed. We use the Remembering Together booklets to develop individualised wellbeing programmes to enhance people’s lives spiritually, physically, and socially. Please speak to the Care Home Manager and Wellbeing Co-ordinator who will be happy to share the activities planned for the Care Home.


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Review from N B (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given and affection shown to my dad who is not easy to communicate with has been excellent. He is looked after in exactly the way I would wish for. I cannot fault the staff and think they do a fantastic job caring for my dad. These are difficult circumstances but I really appreciate all the
effort and care given to him. Thank you.

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Review from Helen A (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received since her arrival here has been outstanding. Staff are kind and diligent in everything they do. They are also mindful of my feelings and needs as my mum's dementia progresses. I have no concerns over how my mum will be treated as this is always respectful.

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Review from Anna Marie L (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very settled, gets treated well and his needs are well catered for. Our mum died here at Christmas and the care and treatment she received was excellent. The support we were given as a family was excellent too. Any issues we had were addressed immediately. For example, being able to stay over
when mum was at end of life.

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Review from Helen L (Wife of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is settled and happy and the carers and staff are excellent. The staff have worked exceptionally hard during covid closures and I know I can contact them any time day or night to speak to my husband or enquire how he is.

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Review from Gail R (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums happy. It has been difficult with covid restrictions. She's got a lot of needs after having a stroke and needs round the clock care. Her needs are being met.

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Review from J I (Grandson of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran and aunt arrived together in rooms next door to each other. From the outset, the staff have been tremendous and helped them both settle, nothing was too much trouble for them. I would highly recommend Redmill, myself and family will always be grateful for the excellent care provided.

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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Redmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.394 for Redmill Care Home is calculated as follows: ( (251 Excellents x 5) + (110 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 406 Ratings = 4.394

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmill Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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