Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN
Submit a Review
9.4 74 Reviews
  • Redmill Care Home, Bathgate
Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped garden, sensory garden and lovely patio area to enjoy the warmer weather. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Redmill.

The catering team at Redmill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The fantastic care team at Redmill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Redmill, the team encourages residents to take an active role in the West Lothian community.

Show Redmill Care Home on the Map

Care Provided by Redmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Cunningham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redmill Care Home Reviews (74)

Total of 74, showing 21-40
9.4

Redmill Care Home has a Review Score of 9.4 (9.359) out of 10, based on 28 reviews in the last 2 years. Over all time Redmill Care Home has 74 reviews.

Overall Experience

  • 41
  • 29
  • 2
  • 0
  • 2

Date Published

74
18
22
28
46

Review from D S (Daughter-in-law of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home meets my mother-in-law's needs. She has settled in well, likes the staff and they have got used to her. Her personal care needs are all met. She would tell you if she is displeased with anything. Glad she has settled in your care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have noticed a difference recently due to a change in management. More staff now on duty and activities have increased to keep my mum occupied. Mum now seems more happy and this then reflects back to the family. Due to previous issues, these have not been rectified and staff are more than happy to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond S (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please seriously consider another Home for your loved one, this is a very dangerous place, we have had numerous reports to Social Work and the Care Quality Commission.
We as a family are so concerned on my mother's safety that social workers are trying to get Mum into a place of safety. Mum has been
there since 2016 and Redmill has gone from one of the best pre-Covid to one of the worst with the Home using foreign Bank Staff with no concept with around 40% of staff able to talk spoken English.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Redmill Care Home

Thank you for your feedback. I am aware that you have met with the Home Manager and Area Director to discuss your concerns and we would be happy to meet with you again to discuss further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angus S (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum has been a resident since 2016, this has gone from one of the best care homes to one of the worst with complaints made to Scottish Social Services. Council and an investigation ongoing, pre covid was fantastic home, but not now.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Redmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. I am aware that the Home Manager has met with you to discuss your concerns, and we would be happy to meet with you again, to discuss further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert F (Husband of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to an outbreak of sickness and diarrhoea, no visiting is allowed. Getting someone to answer the phone is very difficult so that I can speak with my wife, even after being told someone would call me back.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lillian S (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill Care Home is a beautiful place to stay. The residents are treated with dignity. All the staff are very kind and helpful, they do a great job. The management team are also very helpful and kind, very special people. The rooms are a good size and clean. The food and drinks are very good. The residents
enjoy all the activities. Safety and security are good. Care and support, looking after all the residents, good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul R (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a recent resident. It has taken her a wee while to get used to her new surroundings. Redmil gives me peace of mind that she is in a safe environment. The staff are all lovely and caring, the food is good, and they organise a lot of activities to keep them entertained. The home is spotless.
I'm always kept well informed by the staff. Thank you for all you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Wife of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've not been coming very long so can't pass too much of a comment. Everything, so far, is satisfactory except not enough activities.
Secretary - nurses are very nice and helpful.

Reply from Clare Sheehan, Careline Advisor at Redmill Care Home

We are sorry to hear that you find our activities provision lacking at Redmill. We strive to support those in our care by offering both mentally and physically stimulating activities to enhance our residents’ social, physical, and spiritual wellbeing. We have a rolling programme of activities which is posted throughout the Care Home and our Wellbeing Co-ordinator is aware of everyone’s individual wishes and desires. As with everything we do, resident wishes are respected, and residents are offered to participate as they wish. Some people like to participate in all organised activities, others prefer one-to-one time with their friends, family or a member of staff and we offer and welcome the individual’s choices. Our Facebook Page is where we post photos of activities our residents have enjoyed. We use the Remembering Together booklets to develop individualised wellbeing programmes to enhance people’s lives spiritually, physically, and socially. Please speak to the Care Home Manager and Wellbeing Co-ordinator who will be happy to share the activities planned for the Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given and affection shown to my dad who is not easy to communicate with has been excellent. He is looked after in exactly the way I would wish for. I cannot fault the staff and think they do a fantastic job caring for my dad. These are difficult circumstances but I really appreciate all the
effort and care given to him. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen A (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received since her arrival here has been outstanding. Staff are kind and diligent in everything they do. They are also mindful of my feelings and needs as my mum's dementia progresses. I have no concerns over how my mum will be treated as this is always respectful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna Marie L (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very settled, gets treated well and his needs are well catered for. Our mum died here at Christmas and the care and treatment she received was excellent. The support we were given as a family was excellent too. Any issues we had were addressed immediately. For example, being able to stay over
when mum was at end of life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Wife of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is settled and happy and the carers and staff are excellent. The staff have worked exceptionally hard during covid closures and I know I can contact them any time day or night to speak to my husband or enquire how he is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail R (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums happy. It has been difficult with covid restrictions. She's got a lot of needs after having a stroke and needs round the clock care. Her needs are being met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J I (Grandson of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran and aunt arrived together in rooms next door to each other. From the outset, the staff have been tremendous and helped them both settle, nothing was too much trouble for them. I would highly recommend Redmill, myself and family will always be grateful for the excellent care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eleanor G (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for six to seven months at Redmill and she loves it. The care shown to her by everyone at Redmill is incredible. She has settled in well, my mum is so much better for being in here. Staff at Redmill care home are very welcoming and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Wife of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Redmill Care Home since June 2021. All the staff and management made him welcome and due to Covid restrictions, he had to isolate for 14 days. Everyone took special care of him and he is now happy and settled. I would recommend Redmill highly to family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Sister-in-law of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An anniversary and was so impressed by the things that the staff had done to make it so special. They were wonderful so they really did not need to, but great. All was lovely and clean with lots of extras to make it a lovely day. They were all so caring and making sure everyone was alright. What a lovely
home and thanks to all the workers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian F (Husband of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff show dignity and great empathy towards my wife who has severe dementia, she is not mobile and does not converse.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Sister of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and kind. Nothing is a problem. They listen to you if you have something to say.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phyllis W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was recently admitted to hospital. Her care since returning to the home has been of a highly satisfactory standard. The staff know my mum well and care for her with kindness and efficiency. Good to see the home is being redecorated and new flooring has replaced carpets in the public corridors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Redmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.359 for Redmill Care Home is calculated as follows: ( (204 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 334 Ratings = 4.359

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmill Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet