Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN
Submit a Review
9.4 74 Reviews
  • Redmill Care Home, Bathgate
Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped garden, sensory garden and lovely patio area to enjoy the warmer weather. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Redmill.

The catering team at Redmill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The fantastic care team at Redmill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Redmill, the team encourages residents to take an active role in the West Lothian community.

Show Redmill Care Home on the Map

Care Provided by Redmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Cunningham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redmill Care Home Reviews (74)

Total of 74, showing 41-60
9.4

Redmill Care Home has a Review Score of 9.4 (9.359) out of 10, based on 28 reviews in the last 2 years. Over all time Redmill Care Home has 74 reviews.

Overall Experience

  • 41
  • 29
  • 2
  • 0
  • 2

Date Published

74
18
22
28
46

Review from L V (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Redmill Care Home for only a few weeks, however, the care and kindness shown to both my mum and ourselves as a family was outstanding. Unfortunately, we lost mum but I can never thank the Redmill staff and management enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie G (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has almost been in Redmill for one year now and I find the care she has been receiving second to none. I was very apprehensive about moving mum into a care home, as was dad as he saw his lifelong partner move in here (they are married 58 years this year) and I know how hard it is on him. However,
I do have to say that the personal touch of all the staff, in particular the charge nurse who my mum has a special bond with, has made it so much easier to accept that she will have to stay there. Zoom meetings are arranged weekly which are a 'must' I would say during COVID as it is our lifeline to mum and the nurse always arranges it and tells her she is going on a special date! This inspires mum to 'look good' for her husband and the lovely carers help to put on her lipstick and nail polish and do her hair before the Zoom meeting. She always tells my dad how much she loves him. My dad used to do window visits but as he is also almost 80, I prefer he does Zoom. Well done Redmill!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the current climate, the care home are doing amazingly.
I can relax knowing my mum is safe and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill stepped up to the plate when due to special circumstances, I asked for a Covid-Secure meeting with my mum, a resident in Redmill. The staff were keen to help and made a window-visit happen quickly and without fuss. It was great to meet my mum for the first time in almost 5 months and I will
look to take the opportunity for a gazebo-visit next time.
Redmill are doing an amazing job caring for and protecting dependent and vulnerable residents during one of the most challenging periods in recent times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna C (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff at Redmill to be, as the company motto points out, kind and caring.
These are very difficult times and I am impressed with the commitment to keep residents safe and well. They are trying very hard to keep the residents entertained and in good spirits. The new social media page allows
relatives to see their loved ones and keep up to date with what’s happening.
It is a great comfort to know everyone is being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne Marie V (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Redmill for 16 months now. We are a very close family and putting Dad into care was such a difficult decision for us to make, 16 months later we know we made the right choice. Not only for him to be cared for 24/7 but in our choice in care-homes. The staff really look after him. We
feel he is part of their family now too and we have built a strong relationship with the staff who look after him. Not only do they look after my Dad but really welcome my mum who visits daily. Confident when I leave Dad at the end of my visit that he is content and well looked after. Thanks to all who look after him and the support they give us, his family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine L (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since November and dad since March. The staff are wonderful. I see a big difference for the better in both my parents since they became resident. They have plenty of activities for them to do and entertainment. Staff have been fantastic during this lockdown with keeping me
up to date with mum and dad's well being. They both love it in the home and I feel my mind is at peace because of this. Well done Redmill Care Home. Hopefully, I will get to visit again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly. Very open and welcoming care home. My mother is so much better for being here. She is very happy and settled. I would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary P (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has really settled here. All her needs are met. She loves sitting out in the beautiful courtyard garden in the sun.
The staff are very helpful and they are all lovely. She has a lovely spacious room that looks out to a field and gets the dun in the morning which she likes. The managerial
staff have been extremely helpful in getting her settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well mannered and professional staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Redmill Care Home have been very welcoming and very caring. It is really helpful to have a shared sitting/coffee room, where all families can meet in a cosy, pleasant setting. It gives the opportunity to meet other families who are going through similar experiences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from May M (Sister-in-law of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my care home at Redmill. Staff are OK and the room is lovely. Feel really at home. Love the company of ALL residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary M (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems happy, especially when being entertained with the concerts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Niece of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had stayed with us for 24 years it was very hard for us to get used to her having to go into a home but it was very easy with the care and compassion and kindness of the staff to make my aunt feel okay and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Husband of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa C (Sister of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems, everything ok.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary H (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother ha only just recently moved to Redmill after a number of weeks in hospital. The staff have been very approachable and helpful and we are very happy with the standard of care that has been provided to my mother up until now. They have made her feel very welcome and have helped her settle in
well. I have been kept up to date with my mother's care and have been involved in decisions that have been taken in. In general, her move has been a positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne C (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been a resident at Redmill I have been impressed with the care and support given to him by all members of staff. The lounge areas and reception are very bright and welcoming and his room is warm and comfortable. My dad says the food is always good and I can see that he enjoys his meals.
It's great to know he is receiving such a good level of care. Big thanks to all concerned!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, a real asset to the company and should be rewarded at every opportunity. I felt for a long time that dad would have been better staying at home, however, the stark reality is that the family could no longer give the level of care required to keep dad safe and well cared for. There
are minor inadequacies of course compared to a loved one attending to the minutiae of a person’s daily life but I do feel he is being well cared for at Redmill. Re: external activities, note that your friend or relative won't always get selected to go on these perhaps due to lack of mobility/staff available/minibus capacity (there is only one minibus). I believe this is common in care homes. I feel Internal activities are lacking for dad, currently, there is only a Part-Time Activities Co-ordinator as the Full-Time post is presently waiting to be filled. This comment is in no way intended to be a negative reflection on the present Activities Co-ordinator who is dedicated and hardworking.

Reply from Clare Sheehan, Care Advisor at Redmill Care Home

We now have 2 Wellbeing Co-ordinators in place and a full review of our in-house activity programme is being carried out taking into account the choices and preferences of our residents. There is a full programme of entertainment and outings booked for the coming months. We utilise our minibus to its full potential and as we have 68 residents we allocate places fairly to ensure that all residents have the opportunity to attend if they wish to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Redmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.359 for Redmill Care Home is calculated as follows: ( (204 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 334 Ratings = 4.359

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmill Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet