Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN
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9.4 80 Reviews
  • Redmill Care Home, Bathgate
Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped garden, sensory garden and lovely patio area to enjoy the warmer weather. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Redmill.

The catering team at Redmill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The fantastic care team at Redmill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Redmill, the team encourages residents to take an active role in the West Lothian community.

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Care Provided by Redmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Cunningham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redmill Care Home Reviews (80)

Total of 80, showing 41-60
9.4

Redmill Care Home has a Review Score of 9.4 (9.394) out of 10, based on 34 reviews in the last 2 years. Over all time Redmill Care Home has 80 reviews.

Overall Experience

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  • 31
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Date Published

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Review from Eleanor G (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for six to seven months at Redmill and she loves it. The care shown to her by everyone at Redmill is incredible. She has settled in well, my mum is so much better for being in here. Staff at Redmill care home are very welcoming and very caring.

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Review from Helen L (Wife of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Redmill Care Home since June 2021. All the staff and management made him welcome and due to Covid restrictions, he had to isolate for 14 days. Everyone took special care of him and he is now happy and settled. I would recommend Redmill highly to family and friends.

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Review from A M (Sister-in-law of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An anniversary and was so impressed by the things that the staff had done to make it so special. They were wonderful so they really did not need to, but great. All was lovely and clean with lots of extras to make it a lovely day. They were all so caring and making sure everyone was alright. What a lovely
home and thanks to all the workers.

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Review from Ian F (Husband of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff show dignity and great empathy towards my wife who has severe dementia, she is not mobile and does not converse.

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Review from M A (Sister of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and kind. Nothing is a problem. They listen to you if you have something to say.

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Review from Phyllis W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was recently admitted to hospital. Her care since returning to the home has been of a highly satisfactory standard. The staff know my mum well and care for her with kindness and efficiency. Good to see the home is being redecorated and new flooring has replaced carpets in the public corridors.

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Review from L V (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Redmill Care Home for only a few weeks, however, the care and kindness shown to both my mum and ourselves as a family was outstanding. Unfortunately, we lost mum but I can never thank the Redmill staff and management enough.

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Review from Debbie G (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has almost been in Redmill for one year now and I find the care she has been receiving second to none. I was very apprehensive about moving mum into a care home, as was dad as he saw his lifelong partner move in here (they are married 58 years this year) and I know how hard it is on him. However,
I do have to say that the personal touch of all the staff, in particular the charge nurse who my mum has a special bond with, has made it so much easier to accept that she will have to stay there. Zoom meetings are arranged weekly which are a 'must' I would say during COVID as it is our lifeline to mum and the nurse always arranges it and tells her she is going on a special date! This inspires mum to 'look good' for her husband and the lovely carers help to put on her lipstick and nail polish and do her hair before the Zoom meeting. She always tells my dad how much she loves him. My dad used to do window visits but as he is also almost 80, I prefer he does Zoom. Well done Redmill!

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Review from Pauline S (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the current climate, the care home are doing amazingly.
I can relax knowing my mum is safe and well looked after.

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Review from Paul C (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill stepped up to the plate when due to special circumstances, I asked for a Covid-Secure meeting with my mum, a resident in Redmill. The staff were keen to help and made a window-visit happen quickly and without fuss. It was great to meet my mum for the first time in almost 5 months and I will
look to take the opportunity for a gazebo-visit next time.
Redmill are doing an amazing job caring for and protecting dependent and vulnerable residents during one of the most challenging periods in recent times.

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Review from Joanna C (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff at Redmill to be, as the company motto points out, kind and caring.
These are very difficult times and I am impressed with the commitment to keep residents safe and well. They are trying very hard to keep the residents entertained and in good spirits. The new social media page allows
relatives to see their loved ones and keep up to date with what’s happening.
It is a great comfort to know everyone is being looked after.

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Review from Anne Marie V (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Redmill for 16 months now. We are a very close family and putting Dad into care was such a difficult decision for us to make, 16 months later we know we made the right choice. Not only for him to be cared for 24/7 but in our choice in care-homes. The staff really look after him. We
feel he is part of their family now too and we have built a strong relationship with the staff who look after him. Not only do they look after my Dad but really welcome my mum who visits daily. Confident when I leave Dad at the end of my visit that he is content and well looked after. Thanks to all who look after him and the support they give us, his family.

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Review from Lorraine L (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since November and dad since March. The staff are wonderful. I see a big difference for the better in both my parents since they became resident. They have plenty of activities for them to do and entertainment. Staff have been fantastic during this lockdown with keeping me
up to date with mum and dad's well being. They both love it in the home and I feel my mind is at peace because of this. Well done Redmill Care Home. Hopefully, I will get to visit again soon.

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Review from S S (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly. Very open and welcoming care home. My mother is so much better for being here. She is very happy and settled. I would recommend to anyone.

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Review from Mary P (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has really settled here. All her needs are met. She loves sitting out in the beautiful courtyard garden in the sun.
The staff are very helpful and they are all lovely. She has a lovely spacious room that looks out to a field and gets the dun in the morning which she likes. The managerial
staff have been extremely helpful in getting her settled.

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Review from A T (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well mannered and professional staff.

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Review from V B (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Redmill Care Home have been very welcoming and very caring. It is really helpful to have a shared sitting/coffee room, where all families can meet in a cosy, pleasant setting. It gives the opportunity to meet other families who are going through similar experiences.

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Review from May M (Sister-in-law of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints.

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Review from D S (Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my care home at Redmill. Staff are OK and the room is lovely. Feel really at home. Love the company of ALL residents.

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Review from Rosemary M (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems happy, especially when being entertained with the concerts.

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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Redmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.394 for Redmill Care Home is calculated as follows: ( (251 Excellents x 5) + (110 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 406 Ratings = 4.394

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmill Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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