Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN
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9.4 80 Reviews
  • Redmill Care Home, Bathgate
Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped garden, sensory garden and lovely patio area to enjoy the warmer weather. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Redmill.

The catering team at Redmill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The fantastic care team at Redmill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Redmill, the team encourages residents to take an active role in the West Lothian community.

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Care Provided by Redmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Cunningham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redmill Care Home Reviews (80)

Total of 80, showing 61-80
9.4

Redmill Care Home has a Review Score of 9.4 (9.394) out of 10, based on 34 reviews in the last 2 years. Over all time Redmill Care Home has 80 reviews.

Overall Experience

  • 45
  • 31
  • 2
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  • 2

Date Published

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Review from Helen L (Niece of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had stayed with us for 24 years it was very hard for us to get used to her having to go into a home but it was very easy with the care and compassion and kindness of the staff to make my aunt feel okay and comfortable.

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Review from D P (Husband of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Theresa C (Sister of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems, everything ok.

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Review from Rosemary H (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother ha only just recently moved to Redmill after a number of weeks in hospital. The staff have been very approachable and helpful and we are very happy with the standard of care that has been provided to my mother up until now. They have made her feel very welcome and have helped her settle in
well. I have been kept up to date with my mother's care and have been involved in decisions that have been taken in. In general, her move has been a positive experience.

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Review from Anne C (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been a resident at Redmill I have been impressed with the care and support given to him by all members of staff. The lounge areas and reception are very bright and welcoming and his room is warm and comfortable. My dad says the food is always good and I can see that he enjoys his meals.
It's great to know he is receiving such a good level of care. Big thanks to all concerned!

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Review from G M (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, a real asset to the company and should be rewarded at every opportunity. I felt for a long time that dad would have been better staying at home, however, the stark reality is that the family could no longer give the level of care required to keep dad safe and well cared for. There
are minor inadequacies of course compared to a loved one attending to the minutiae of a person’s daily life but I do feel he is being well cared for at Redmill. Re: external activities, note that your friend or relative won't always get selected to go on these perhaps due to lack of mobility/staff available/minibus capacity (there is only one minibus). I believe this is common in care homes. I feel Internal activities are lacking for dad, currently, there is only a Part-Time Activities Co-ordinator as the Full-Time post is presently waiting to be filled. This comment is in no way intended to be a negative reflection on the present Activities Co-ordinator who is dedicated and hardworking.

Reply from Clare Sheehan, Care Advisor at Redmill Care Home

We now have 2 Wellbeing Co-ordinators in place and a full review of our in-house activity programme is being carried out taking into account the choices and preferences of our residents. There is a full programme of entertainment and outings booked for the coming months. We utilise our minibus to its full potential and as we have 68 residents we allocate places fairly to ensure that all residents have the opportunity to attend if they wish to do so.


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Review from David R (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care and attention given to our mother and really could not ask for anymore as the staff already go above and beyond. We really did choose the best care home for mum.

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Review from Linda L (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at the home in January 2017 and from the first day, we were both impressed. At 96, after a hip replacement operation, she soon settled in.


In mid-July she took a turn for the worse and began to fail, over the next few days she became bedridden. The staff were amazing, she received

better nursing care than any hospital could give. I had to go away but the staff took over and her last days were comfortable and peaceful.


After her death, the staff ensured my wishes were carried out. I can't praise them enough.


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Review from Charlotte R (Niece of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally would like to thank every member of the Redmill Care Home team, their care and dedication to everyone is amazing. Not only do they take great care of my aunt who has been there since February, they have her hair, clothes and every part of her care looking excellent. Her trips out and entertainment
is first class and she loves this. The staff never walk passed myself or my aunt and everyone makes you feel very welcome. I have never seen such an amazing caring team.


The thought that has gone into the renovation is great having the little tea/coffee room at the front is a great place for the family to sit and catch up. Cleanliness throughout the building is excellent, the decor is lovely.


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Review from M E (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only recently moved into residential care at Redmill and I cannot praise staff enough for the help with the transition. At a difficult time for Mum and family, staff on hand and always approachable with teething problems and generally making the move less traumatic for everyone.
I have already
recommended this home to several persons who find themselves in a similar position.

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Review from Douglas F (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home and it's staff to be excellent in the way the services are provided to residents. Our friend passed away at the home and we are very grateful for the respect, dignity and overall family feel provided at the time. The care assistants, nurses and management staff deserve praise of the
highest order for providing what at times, must be a very difficult service.

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Review from F M (Son of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my visits to Redmill Home, I was deeply impressed with the level of care shown by all members of staff. Clearly, beyond the requirements of paid work, my mum is in good hands and on behalf of everyone who has a family member with you, please convey my heartfelt gratitude to all the staff, every
last one of them.

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Review from Ian G (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and approachable and the staff are genuinely caring about the residents. My mother has settled in very well and is happy with the accommodation and the food. At present some areas are not pleasing on the eye however, the home is being refurbished at present.

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Review from Rosemary M (Niece of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff seem caring and involved. There are many varied outings available covering many interests. Also available is in house entertainment. Decor and condition of rooms leaves a lot to be desired.

Reply from HC-One, Careline Team at Redmill Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Redmill Care Home is undergoing a major refurbishment to enhance the quality of the environment and to improve the comfort of our Residents, visitors and staff. We would encourage everyone to come to an open day that will be planned at the end of the Refurbishment to come and experience our enhanced environment.


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Review from Robert W (Husband of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is poor, car park dirty. Bushes around the perimeter need to be cut back. Decor not very nice.

Reply from HC-One, Careline Team at Redmill Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are very pleased to confirm that the home is about to undergo a major refurbishment programme, Residents, staff and relatives will be continue to be included in the process, with their views being taken into consideration when choosing furnishing, fabrics and furniture. The gardens are part of a maintenance contract and have recently had shrubs cut back over the past week, prior to receiving this concern.
We always value the feedback from Residents and relatives with regard to the menu choices and we would encourage anyone to speak with the manager when they feel that the food provided is not to their liking, as there is always more than one choice at mealtimes.
The Home Manager operates an open door policy, please feel free to call in and
discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Lorna L (Daughter of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother has only been in the care home a few weeks she seems to be settling in Redmill Care Home well and I think this is due to the friendliness and care of the staff both to my mother and to members of the family. Hopefully this will continue and Mum will have a pleasant and caring stay
in Redmill.

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Review from Susan D (Sister of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff which I have come to know over the years are very nice and answer any queries I have. They also phone and tell me when things have gone wrong. I believe there is a new manager at Redmill NH, but I have never met him or her.

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Review from Alex B (Son of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care here. Carers are great - very attentive and helpful.

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Review from Anne W (Cousin of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today was an open day afternoon Tea and cakes were served, all appreciated by residents and visitors.

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Review from A B (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial look around facility management put our minds at rest that Redmill was the right place. Plenty of lounges and quiet rooms, lots of entertainment and occasional trips. Open days always well attended. We can come and go whenever we want observing meal times. We can take dad out whenever
we want. Staff keep us fully informed with any change in health. Washing done and returned same day amazing. they got to know dad so well so quickly and know all his tricks.

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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Redmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.394 for Redmill Care Home is calculated as follows: ( (251 Excellents x 5) + (110 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 406 Ratings = 4.394

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmill Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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