Ashley Court

33 Craighouse Terrace, Edinburgh EH10 5LH
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9.9 24 Reviews
  • Ashley Court, Edinburgh
Ashley Court has 50 beautiful single bedrooms all with en-suite facilities. Each bedroom has WiFi, TV, telephone access and a nurse call system, for prompt assistance. The bedrooms are arranged over three floors and each floor has a pantry, kitchen, lounge and other pleasant places to sit and socialise.

On the ground floor, the communal Rose Lounge is at the centre of Ashley Court life, with many activities taking place there as well as in the sunny conservatory, with great views over the city. The garden is also a popular place to sit with a cup of tea, or for activities, weather permitting. Events and activities are hugely enjoyed at Ashley Court and a dedicated team, full calendar and the availability of their own minibus ensures that the level of participation is high.

An excellent Chef and kitchen team offer nutritionally-balanced, freshly prepared meals. The menu changes on a four-weekly cycle and they try to accommodate different tastes and diets as far as possible. Residents choose where to eat. Some people like the privacy of their own room, whilst others enjoy eating together in the dining room, with doors that open out onto the garden.

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Care Provided by Ashley Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Morrison (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Ashley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,966 – £2,312
    • RESPITE Self-Funded Nursing Care £2,905 – £2,905
  • (these prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashley Court welcome visitors.


  • Parking

  • Car park at Ashley Court and in addition to this there is on street parking that can be used by visitors.


Ashley Court Reviews (24)

Total of 24, showing 1-20
9.9

Ashley Court has a Review Score of 9.9 (9.850) out of 10, based on 10 reviews in the last 2 years. Over all time Ashley Court has 24 reviews.

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Review from J. T. M (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley court has a warm and friendly atmosphere. All staff are very polite and always happy to help. Mums room very homely as she was able to bring a few things from home. Rooms are spotless and finished with nice quality furnishings throughout the home. Lots to keep you busy has a really good activity
programme weekly bus trips which mum loves. Always have themed activities as in burns night, Easter, Halloween many more. They get a very varied menu which mums seems happy with. Can't praise all the staff highly enough.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for your review. It is great to hear that you are so pleased with the staff and facilities, and that your mum especially loves the bus trips. The staff will be delighted with your praise.


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Review from A S (Wife of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in residence with you I cannot praise the care he is receiving highly enough. You are all so kind and nothing is any trouble. Your carers are all so kind and deal with his every need. I thank you all.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so very much for your lovely feedback. The team will be so pleased to hear that you are so happy with the care provided for your husband. Best wishes.


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Review from Julia W (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother has received at Ashley Court over these last 12 months has been simply wonderful. Everyone invested with her has been incredibly kind and patient. She is looking better than ever and it is very evident that she is being extremely well cared for.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is lovely to hear that you are so delighted with the care that your mother receives and you feel she has improved. Thank you very much for this feedback. Best wishes.


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Review from David L (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk into Ashley Court, you get a warm welcome from the receptionist and if you meet any staff you are always greeted with a smile. At this stage in my mum’s care, I am very happy with how it is being managed. I find the staff caring, pleasant accessible and communication is very
good.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear your positive feedback, and that you are happy with your mum's care. Many thanks for taking the time to leave a review.


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Review from David T (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over two and a half years. The standard of nursing care she has received has been excellent. Mum's clothing and bedding are always spotless as is her room. All the staff are kind and friendly to both my mum and I. There is a nice atmosphere in the home.
Mum has mobility
issues and can no longer feed herself, again, the personal care has been excellent, and the staff will chat with Mum during the personal care, which is nice.
Overall, I am so pleased that Mum is at Ashley Court.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear that you are so pleased with the cleanliness and care provided for your mum and that you and your mum find the staff so friendly. Your feedback is so important to us, and we appreciate you letting us know.


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Review from Judith P (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for 2 years now. Previously we had used the home for respite care, so when she moved in full time the staff all knew her. The care mum receives is excellent and the staff are incredibly patient.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Delighted to hear that you are so happy with the care for your mum. Thank you for your feedback.


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Review from Ron M (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has to be one of the best care homes. My mother has been at Ashley Court for 18 months, and the level of care has been outstanding. The staff are outstanding, the rooms are excellent, and the activities are perfect and involving.
Staff are very accessible and inclusive.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Great to hear that you consider this is one of the best care homes - from the staff, rooms and activities for your mother. We really value your feedback.


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Review from Willie H (Son-in-law of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Ashley Court has been first class. Most importantly, the attitude, professionalism and care demonstrated by staff has been excellent and evident from the moment you enter the building to when you engage management.
We had an extensive and intensive search of various establishments
prior to admission. We were very impressed with both the quality and fabric of the building and the positive, constructive and grounded approach to meeting my mother-in-law's needs, both then and in the future. I'm delighted to report this perception has remained and is manifest.
In the ongoing maintenance and adaptions to her room. The communication and explanations from nursing, direct care, reception, domiciliary, administration and management have been very good.
Of particular note is the varied activities programme which staff strive to deliver. Despite residents changing needs, it's nice to see and hear how residents are encouraged to socialise and get involved.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We really appreciate you taking the time to leave this feedback. It is so pleasing to hear that your experience with us has been first class from the building, staff, and activities to meet your mother-in-law's needs. Many thanks.


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Review from Henry M (Husband of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My good lady has now been a resident in Ashley Court for 1 year and 9 months. She has received a remarkable amount of care, compassion and warm assistance from all staff group. In addition, the activity staff are also tremendous, outings, concerts and games plus computer training. The management are
in total control which means they are top class managers. From reception, management, nursing and carers plus activity staff, they are the very best!

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We were delighted to hear your wonderful feedback. Thank you for letting us know how well you feel your good lady is being cared for by all of the management, activities team, and staff. We really appreciate this.


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Review from L R (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last three years of her life at Ashley Court Care Home. She was very well cared for during that period, particularly as she became less mobile and required considerable assistance. I would like to comment, particularly, on her end-of-life care. The staff were really wonderful - they managed
to give us privacy yet attended to Mum in a very caring manner. It takes great skill to help both residents and relatives have such a comforting experience of a loved one's death. It felt like a very natural and peaceful end to a very long, well-lived life.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so very much for your feedback. This will have been a very difficult time for you and your family and we are therefore so pleased that you felt your mum's changing care needs were looked after appropriately.


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Review from C S (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit to Ashley Court, we found it reassuring that time was taken to have a conversation that focused on Mum as a person, along with her care needs. It gave us confidence that we had found the home-from-home environment that we wanted. Her room was freshly decorated, and the type of chair
that would ensure she would not be confined to bed was available. Mum has been a resident since August 2022. Although not able to participate in all activities, she has enjoyed being involved when possible. Especially being able to maintain the tradition of a birthday afternoon tea, by family being able to set this up in the garden room. Nursing care and support is excellent, and we are notified of any changes. There is great continuity of staff, everyone is very friendly and welcoming. It is comforting to know Mum is safe, content and well cared for. Delighted to have found such a lovely place where family can spend quality time together.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for taking the time to leave a review. It is so pleasing to know how reassured you feel, as a family, regarding the care for your mum. So lovely too that you are enjoying the facilities that enable you to celebrate family occasions and get-togethers.


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Review from J S (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for six months now. He needs a high level of care and attention and we are very pleased with the care he receives. The staff are always happy to chat to let you know how he is fairing and very quick to inform you if there is a problem. He is relaxed and contented which
is a great benefit to the family.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so much for letting us know that you are pleased with the care your father receives, and that staff provide you with the communication that you need.


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Review from E B (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashley Court for a year. Since arriving she has had the most excellent care. She is physically challenged due to strokes and was bed bound for many months. The staff and management have been very pro-active in getting her physio and carrying out the programme given for
her. She is now so improved she is able to sit in a special chair supported and go to other areas of the home. It is such a joy. Her personal needs are met with care and compassion too. Overall the nursing care and support she has received has been impeccable. My mother also has dementia to which the staff are sensitive and understanding too. There is always a choice for her whether it is to join in social events/activities or meals. The menus and food are of a high standard. All Staff and Management are all very friendly, approachable and very responsive to requests suggestions or queries. It's a lovely care home, and a comfort to me and my family that she is very well cared for.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for taking the time to write a review. We are so pleased with your comments regarding your mother’s care and it is especially good that you have seen signs of her physical improvement, and that she is able to take part in events and activities.


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Review from Susan B (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ashley Court for a year now, suffering from Dementia, among other things. The welcome she got was lovely. Her room was freshly renovated and immaculate and her name was on her door, which helped give her a sense of ownership. The nursing care is excellent with the staff being extremely
vigilant to my mum's changing needs and about keeping me informed. The activities team are very encouraging when she is not in the mood to socialise and encourage her to join in the group activities and bus outings as much as possible, which she enjoys and benefits from immensely. I am always made to feel welcome and my opinion is sought regularly. I feel very much in partnership with the staff. There has been a great continuity of staff, which is important to my mum and myself.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We are so pleased to hear that you feel your mum settled well, mainly due to the welcome and the nursing care. It is so good too that she is enjoying the regular activities and trips. Thank you for your feedback and for providing your ongoing valuable opinions directly to the home.


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Review from R A (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at this care home have been together for over 20 years, which is reflected in the level of care at all levels. It appears to be a vocation for many, and my mum has been thrilled by the constant attention and interest in her. Previously, she sat at home and had little communication. The daily
activities make this home seem like an all-inclusive hotel with a drinks trolley once a week and as much ice cream as you can eat. The bus trips each week also allow residents to get out and about. The decor is homely, which suits my mum, and the north-facing rooms have magnificent views.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

So delighted to hear that your mum is enjoying the attention she deserves and is taking part in the activities, trips and treats. We really appreciate you leaving this feedback.


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Review from L W (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ashley Court in August 2022, and we have nothing but good things to say about the care and support she has received since she moved in. The staff are wonderful, very caring and cater to her needs really well. She has gradually become more involved in the activities and is encouraged
to take part whenever possible. From the first time, we visited Ashley Court and met with one member of staff, we knew this would be the perfect place for Mum. The surroundings are comfortable and well-maintained, and the food is excellent with good choices. Thanks very much for making Mum feel so welcome.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We are delighted to hear that you feel we offer the perfect place to care for your mum, and she is enjoying the activities, surroundings and food. Thank you so much for sharing this feedback.


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Review from Lindesay I (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been in Ashley Court, the care and support he receives has been excellent. He is not the most sociable of people but the staff always offer him the opportunity to join in activities, bus trips and so on. We have been able to take him out for birthday lunches, Christmas events, etc with
no difficulty at all, and the staff make this easy for him. Although physically challenged now, and unable to walk or dress himself he is always helped to be as independent as possible and chooses what to wear when to get up, and also his meals. The staff offer solutions to help him stay independent when eating and drinking. The Wi-Fi system was causing problems in his room so a booster system was added to allow him to stay in touch via iPad and iPhone. He is particularly pleased that he can have his whisky every night with his meal, one of his main pleasures, and staff help him get rugby matches on his TV which also has a premium TV package, a plus for him re sport. Cannot praise Ashley Court enough.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We really appreciate you taking the time to provide a review and our team will be pleased to hear that the steps they have taken to help provide comfort, support, and activities for your Dad is working well. Many thanks.


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Review from Carole K (Wife of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Ashley Court for 5 months now. Unfortunately, he suffers from dementia as well as other physical problems. Although his room is very small there is everything there that he needs. He has taken a few weeks to settle and the staff were great with him and I feel he has settled now.
When I ask him about the meals he says they are very good, varied and that they taste great. The staff have been brilliant. They call me to advise me of incidents or if there’s anything they think I should know regarding any aspects of his care. He now calls the staff by their names which makes me think he has settled in now. They are very respectful of residents and family and I feel my husband is in a pleasant and safe environment. I do think that because of the pandemic the residents do not socialise as much which is very sad. Perhaps in the future, there could be sing-alongs or watching films together.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for providing this feedback regarding the care provided for your husband. It is so good to hear that your husband has settled in and is getting to know the staff and enjoying his meals. We do hope too that the full scope of activities will return soon and when it is safe to do so.


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Review from K M (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've already reviewed this care home but just wanted to congratulate them on dealing so sensitively with residents and relatives during Covid. The staff have gone out of their way to facilitate visiting, working within the restrictive guidelines. As an ex infectious diseases nurse, I'm very happy with
the use of PPE and infection control practices at Ashley Court. Communication is excellent as always. Congratulations and thanks to you all for the affectionate care you give my relative.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for your feedback, as an ex infectious disease nurse, and expressing your understanding and appreciation of the team at Ashley Court for all that they do during these difficult times. Your comments will be shared with the management and staff.


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Review from J R (Son of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All Ashley court staff from cleaners, catering, reception, care assist, nurses and management went out of their way, not only to make my Mother’s life more comfortable, but made all the family, including my father, always welcome. They were an inspiration to my mum and us to the latter end. I would
like to take this opportunity to thank them all and hope all residents and staff are safe during COVID 19.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to know that you, your Father and family were so pleased with the level of care provided to your Mother during her time with us. It is always very welcome for the staff to hear. Thank you very much for taking the time to provide this feedback. Take good care too.


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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Ashley Court is calculated as follows: ( (102 Excellents x 5) + (18 Goods x 4) ) ÷ 120 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 24 Mar 2025

Single en-suite room


Awards / Recognitions (1)

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Meet the Team (3)

Carol

Carol Morrison

Job Title: Manager

Joined: 2014

I have been the Manager at Ashley Court since 2014. It is a privilege and a pleasure to look after our residents, and I have a terrific team helping our residents enjoy the later stage of life. I am proud of the quality of life we enable our residents to enjoy.


RN Qualified


Margaret

Margaret Campbell

Job Title: Operations Manager

Joined: 2002

Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.


Jo

Jo Comrie

Job Title: Care Quality Manager

Joined: 2017

RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.


Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.


Frequently Asked Questions about Ashley Court

What types of Care is Ashley Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashley Court provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Ashley Court have?

There are 50 Single Rooms.

What are the Facilities & Services at Ashley Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Court to the centre of Edinburgh?

2.1 mile(s) as the crow flies, distance by road may be significantly further.