Ashley Court

33 Craighouse Terrace, Edinburgh EH10 5LH
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9.9 29 Reviews
  • Ashley Court, Edinburgh
Ashley Court has 50 beautiful single bedrooms all with en-suite facilities. Each bedroom has WiFi, TV, telephone access and a nurse call system, for prompt assistance. The bedrooms are arranged over three floors and each floor has a pantry, kitchen, lounge and other pleasant places to sit and socialise.

On the ground floor, the communal Rose Lounge is at the centre of Ashley Court life, with many activities taking place there as well as in the sunny conservatory, with great views over the city. The garden is also a popular place to sit with a cup of tea, or for activities, weather permitting. Events and activities are hugely enjoyed at Ashley Court and a dedicated team, full calendar and the availability of their own minibus ensures that the level of participation is high.

An excellent Chef and kitchen team offer nutritionally-balanced, freshly prepared meals. The menu changes on a four-weekly cycle and they try to accommodate different tastes and diets as far as possible. Residents choose where to eat. Some people like the privacy of their own room, whilst others enjoy eating together in the dining room, with doors that open out onto the garden.

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Care Provided by Ashley Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Morrison (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Ashley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,966 – £2,312
    • RESPITE Self-Funded Nursing Care £2,905 – £2,905
  • (these prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashley Court welcome visitors.


  • Parking

  • Car park at Ashley Court and in addition to this there is on street parking that can be used by visitors.


Ashley Court Reviews (29)

Total of 29, showing 21-29
9.9

Ashley Court has a Review Score of 9.9 (9.889) out of 10, based on 15 reviews in the last 2 years. Over all time Ashley Court has 29 reviews.

Overall Experience

  • 27
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Date Published

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Review from L W (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ashley Court in August 2022, and we have nothing but good things to say about the care and support she has received since she moved in. The staff are wonderful, very caring and cater to her needs really well. She has gradually become more involved in the activities and is encouraged
to take part whenever possible. From the first time, we visited Ashley Court and met with one member of staff, we knew this would be the perfect place for Mum. The surroundings are comfortable and well-maintained, and the food is excellent with good choices. Thanks very much for making Mum feel so welcome.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We are delighted to hear that you feel we offer the perfect place to care for your mum, and she is enjoying the activities, surroundings and food. Thank you so much for sharing this feedback.


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Review from Lindesay I (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been in Ashley Court, the care and support he receives has been excellent. He is not the most sociable of people but the staff always offer him the opportunity to join in activities, bus trips and so on. We have been able to take him out for birthday lunches, Christmas events, etc with
no difficulty at all, and the staff make this easy for him. Although physically challenged now, and unable to walk or dress himself he is always helped to be as independent as possible and chooses what to wear when to get up, and also his meals. The staff offer solutions to help him stay independent when eating and drinking. The Wi-Fi system was causing problems in his room so a booster system was added to allow him to stay in touch via iPad and iPhone. He is particularly pleased that he can have his whisky every night with his meal, one of his main pleasures, and staff help him get rugby matches on his TV which also has a premium TV package, a plus for him re sport. Cannot praise Ashley Court enough.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We really appreciate you taking the time to provide a review and our team will be pleased to hear that the steps they have taken to help provide comfort, support, and activities for your Dad is working well. Many thanks.


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Review from Carole K (Wife of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Ashley Court for 5 months now. Unfortunately, he suffers from dementia as well as other physical problems. Although his room is very small there is everything there that he needs. He has taken a few weeks to settle and the staff were great with him and I feel he has settled now.
When I ask him about the meals he says they are very good, varied and that they taste great. The staff have been brilliant. They call me to advise me of incidents or if there’s anything they think I should know regarding any aspects of his care. He now calls the staff by their names which makes me think he has settled in now. They are very respectful of residents and family and I feel my husband is in a pleasant and safe environment. I do think that because of the pandemic the residents do not socialise as much which is very sad. Perhaps in the future, there could be sing-alongs or watching films together.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for providing this feedback regarding the care provided for your husband. It is so good to hear that your husband has settled in and is getting to know the staff and enjoying his meals. We do hope too that the full scope of activities will return soon and when it is safe to do so.


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Review from K M (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've already reviewed this care home but just wanted to congratulate them on dealing so sensitively with residents and relatives during Covid. The staff have gone out of their way to facilitate visiting, working within the restrictive guidelines. As an ex infectious diseases nurse, I'm very happy with
the use of PPE and infection control practices at Ashley Court. Communication is excellent as always. Congratulations and thanks to you all for the affectionate care you give my relative.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for your feedback, as an ex infectious disease nurse, and expressing your understanding and appreciation of the team at Ashley Court for all that they do during these difficult times. Your comments will be shared with the management and staff.


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Review from J R (Son of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All Ashley court staff from cleaners, catering, reception, care assist, nurses and management went out of their way, not only to make my Mother’s life more comfortable, but made all the family, including my father, always welcome. They were an inspiration to my mum and us to the latter end. I would
like to take this opportunity to thank them all and hope all residents and staff are safe during COVID 19.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to know that you, your Father and family were so pleased with the level of care provided to your Mother during her time with us. It is always very welcome for the staff to hear. Thank you very much for taking the time to provide this feedback. Take good care too.


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Review from Heather B (Daughter of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home as my mum is being so well cared for here. My mum is physically very able but due to dementia, struggles to make sense of the world around her. With all her complex needs taken care of and due to her dementia causing a mental deterioration, they have constant reviews
and change to her care plan. There are lots of activities for mum to take part in and although her attention span is short, she is always encouraged to join in. This care home has a minibus for day trips up to 3 a week which my mum particularly enjoys.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear that you feel that your mum is being so well taken care of and she enjoys taking part in activities and day trips especially. Thank you very much for taking the time to provide your feedback which we will share with our team.


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Review from George B (Son of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into care following a diagnosis of Dementia as she was unable to take care of herself at home. Despite some initial concerns that being in a care home was akin to being institutionalised, we quickly realised that this was a warm, caring and truly professional environment, the staff
and facilities being second to none and providing the safety, security and stimulation needed with her condition. They actively encourage participation in various supervised activities, both within the home and small supervised groups day trips. Unfortunately, she later suffered a stroke which set her back, restricting her capabilities. However, due to the level of personal care provided by the staff she has since improved and regained sufficient functionality to enable in part and albeit restricted, some participation in the daily events which the care home provides. We are kept informed of her health and wellbeing and on all occasions made to feel most welcome. Highly recommend.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We really appreciate you taking the time to leave feedback for us. Thank you very much. We are so pleased that you feel that your mother settled well and that you are happy with the staff, care and facilities. I am sorry that your mother suffered a stroke but it is so good that she has improved and can participate to a level she feels comfortable with.


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Review from Sheila D (Wife of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received the best of care. The staff at the Home have always been very kind, helpful and always come back to me every time I have had any concerns. The food is excellent and my husband's room is kept clean and tidy at all times and is very comfortable. Trips and entertainment are run
regularly. I feel very reassured that I can leave him in excellent hands.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for taking the time to leave your feedback. We are pleased that you feel your husband is receiving the best of care and is enjoying the food.


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Review from Sandra H (Daughter of Resident) published on 29 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been twice into Ashley Court, the staff are so professional I have chosen to place my mum on the waiting list for residential care. The management take time to know the resident together with their Family and are very friendly, made my mum and the family feel homely. Further respite has
been planned, and hope it is not too long until my mum is safely placed into Ashley Court.


I would like to say a big thank you to the manageress and all her staff.


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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Ashley Court is calculated as follows: ( (160 Excellents x 5) + (20 Goods x 4) ) ÷ 180 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 24 Mar 2025

Single en-suite room


Awards / Recognitions (1)

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Meet the Team (3)

Carol

Carol Morrison

Job Title: Manager

Joined: 2014

I have been the Manager at Ashley Court since 2014. It is a privilege and a pleasure to look after our residents, and I have a terrific team helping our residents enjoy the later stage of life. I am proud of the quality of life we enable our residents to enjoy.


RN Qualified


Margaret

Margaret Campbell

Job Title: Operations Manager

Joined: 2002

Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.


Jo

Jo Comrie

Job Title: Care Quality Manager

Joined: 2017

RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.


Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.