Letham Park Care Home (Garden House) has a Review Score of 1.9 (1.917) out of 10, based on 1 reviews in the last 2 years. Over all time Letham Park Care Home (Garden House) has 8 reviews.
Review from Maria W (Daughter of Resident) published on 13 July 2023
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Reply from Kirstene Feenan, Marketing at Letham Park Care Home (Garden House)
We’re really sorry to hear that this has been your experience. We always take feedback or complaints seriously and include them in learning and development opportunities for the home and across the group. Very best wishes for the future, Renaissance Care
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Review from Katherine W (Daughter of Resident) published on 9 November 2021
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Review from Grace R (Daughter of Resident) published on 31 August 2018
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Reply from Stephen Colquhoun, Home Manager at Letham Park Care Home (Garden House)
Thankyou Grace for taking the time to review us here at Letham Park. My Team here at Letham Park take pride in their work and whenever possible try and give 100%. I’m pleased that Mum feels right at home and continues to enjoy life here at Letham Park. Many Thanks Stephen
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Review from J O (Friend of Resident) published on 23 July 2018
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Review from Denise T (Daughter of Resident) published on 23 July 2018
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Reply from Stephen Colquhoun, Home Manager at Letham Park Care Home (Garden House)
Thank you for taking the time to review us. I'm happy that you are pleased with the care and support delivered to your relative. We take pride within our home making sure all areas of the home are bright, clean and homely looking, and of course providing a good standard of care. Many Thanks.
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Review from Yvonne M (Friend of Resident) published on 18 July 2018
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Reply from Stephen Colquhoun, Home Manager at Letham Park Care Home (Garden House)
Thank you for your review, Yvonne, it's nice to hear that your friend has settled into our care home well. Myself and my team are always on hand to offer good standards of care. We pride ourselves in delivering quality care with a holistic approach to suit the residents' needs. We look forward to continuing offering our residents and families a high standard of service. Many Thanks, Stephen.
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Review from Barbara H (Friend of Resident) published on 13 July 2018
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Reply from Stephen Colquhoun, Home Manager at Letham Park Care Home (Garden House)
Thank you for taking the time to leave a review. I'm delighted to hear you're happy with the care and support offered here at Letham Park (Garden House). We strive to offer only the best of service to our residents here at Letham Park. My team are always on hand to help in any way for our residents and family/friends. Kind Regards Home Manager
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Review from Lorraine T (Daughter of Resident) published on 6 June 2018
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The Review Score of 1.9 (1.917) out of 10 for Letham Park Care Home (Garden House) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.917 for Letham Park Care Home (Garden House) is calculated as follows: ( (1 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 1.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Letham Park Care Home (Garden House) is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 0 Positive Reviews ÷ 14 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Nov 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2021
Mirelle is an experienced and dedicated care home manager. Passionate about developing a highly qualified and nurturing staff team, Mirelle believes that supporting her workforce means her team will be inspired to deliver the very best personalised care for residents.