Camilla House Care Home

19 Grange Terrace, Edinburgh EH9 2LF
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9.7 39 Reviews
  • Camilla House Care Home, Edinburgh
A stunning listed building with period features, Camilla House is a beautiful home. But it’s the team, several of whom have been with the home for over 10 years, which make it really special.

Passionate about enriching the lives of their residents, they organise so many wonderful activities and experiences for them to enjoy. From rides around Edinburgh on a trishaw and animal therapy visits, to baking and pamper sessions, with manicures and hand massages.

The local community are embraced into life at Camilla House. Children from the local nursery and dance school are regular visitors, as are community fitness instructors, who run gentle exercise sessions.

The residents love to hear performances from the local dementia choir and enjoy regular church services in the home, as well as attending the church’s friendship café. Every week the mobile hairdresser visits the home’s salon, for appointments with the residents. There are also regular visits from the chiropodist and optician, as well as weekly GP visits.

And there are trips galore in the home’s minibus, from the cinema, theatres and playhouse, to the famous Edinburgh Fringe Festival, the local bird centre, Portobello Beach and trips on the Rathro Barge and Queen’s Ferry.

Mealtimes are a highlight of the day with the home’s award-winning chef, who has been with Camilla House for over 10 years and has won several awards in Sanctuary Care’s MasterChef competition. The residents enjoy delicious, traditional home-cooked meals, with freshly baked cakes for afternoon tea. This summer they have enjoyed growing their own produce in the home’s secure garden, which they harvested to use in the kitchen.

With bay windows and high ceilings, the lounges and dining rooms are beautiful, light and airy spaces to relax and spend time with loved ones. There is also a conservatory, which can be used for family celebrations and private dining.

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Care Provided by Camilla House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle McQueen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Camilla House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,625

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care room fees start from £1625, but may be more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Camilla House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Camilla House Care Home Reviews (39)

Total of 39, showing 21-39
9.7

Camilla House Care Home has a Review Score of 9.7 (9.685) out of 10, based on 15 reviews in the last 2 years. Over all time Camilla House Care Home has 39 reviews.

Overall Experience

  • 27
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Date Published

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Review from Anne L (Stepdaughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing this on behalf of my dad. His wife has been a resident for two years and she's very happy there. The staff are lovely and they have also been very helpful to him which is really appreciated. The food is second to none which is not always the case with care homes and we cannot fault it in
any way. What a difference it's made to both my dad's wife and my dad's lives because they were really struggling (especially my dad because he couldn't manage to look after her any longer) The care and understanding she's received is excellent.

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Review from Rosemary B (Sister of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Camilla House for three years. She had a stroke and is now disabled, she has dementia and is visually impaired.
As a family, we are very happy with the care that she receives. She has a lot of personal care issues and medical problems and these are dealt with discreetly and diligently.
Her room has been completely renovated and is now a lovely, bright space. She was very ill at the start of lockdown last year and the doctor suggested moving her into hospital. We decided that she should remain in Camilla House. She was very ill for quite a few weeks but she was nursed really well and recovered.
The staff are very capable and kind. They are cheerful and work really hard to keep up the resident's spirits.
The management communicates well and updates us on any issues regarding my sister's care.
It was very difficult being unable to visit the home because of the restrictions but as soon as these restrictions changed we were informed immediately about visits.

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Review from Doreen F (Niece of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has lived at Camilla House for several years. She is very content and has a good relationship with the staff.
I don't need to worry about her because I know she is well looked after by the caring staff.

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Review from Alistair M (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Camilla House are extremely friendly and caring, I know my dad is very well looked after. His room is always very clean and the staff are always very welcoming. My dad seems content and happy. We are pleased we can now visit and spend some time with him.

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Review from Carole P (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for three years. I chose Camilla House for the lively friendly atmosphere, communal engagement and variety of stimulating activities, entertainments and general fun and laughter going on. The pandemic has been very challenging for all and understandably not all plans have
happened as expeditiously as I would have wished. It has also necessarily changed my mother's experience to having to spend a lot more time on her own in her room. I regret this but understand the necessity, in order to try to prevent any cross infection.
I feel that the manager and staff have worked extremely hard to try to safeguard residents from the virus to the very best of their ability. I value that many of the staff I met at the outset are still in post. This facilitates consistency. I generally find the staff to be warm and caring and they appear fond of and kind towards my mother. The manager is very approachable, caring and reliable. I feel I have good communication with all.

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Review from Veronica A (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of the pandemic, I have not been able to visit my mother for the past year as I no longer live in the UK. However, the manager and her team keep me informed of my mother's condition and general wellbeing. She is not able to communicate by any technological means but we did receive photos of
her birthday celebration. Although Camilla House was directly affected by the pandemic with both residents and staff becoming ill, the staff worked tirelessly in caring for the residents despite the additional workload caused by the necessity to use PPE. My mother did not catch the virus, a testament to the good cross-infection measures and has now received her first dose of the vaccine.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you for taking the time to review our home and for your such kind words about our team. We do hope you'll be able to visit soon. Best wishes, Fae


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Review from Liliana R (Daughter of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Camilla House for 10 years now. Challenges such as the language barrier have not been an obstacle for the staff. She has dementia but the care has been fantastic. Staff will accompany us to hospital appointments and have either started earlier or stayed past their shifts
just to support mum. I am really grateful. Outstanding care. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you for such wonderful feedback. I will be sure to pass your kind words onto Michelle and the team. Best wishes, Fae.


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Review from John M (Son of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been cared for at Camilla House since October 2017 and in that time the quality of care, and how content my Dad has been, as a result, has been a source of great comfort to myself and the wider family.
The nursing and care staff provide a first-class service in often difficult circumstances,
and the home and bedrooms are always clean. Food options at mealtimes are varied and portions plentiful, with regular snacks and drinks always provided. The entertainment and activities programme was variable previously but has shown a marked improvement in recent months.
There is no doubt though that the home needs a make-over (primarily in the communal areas) and would benefit enormously from this - it's good to know plans are in place for repainting, new carpets and chairs etc.
All in all, I couldn't be happier about the way Dad is being looked after as he approaches the end of his life and to the dedicated, friendly team at Camilla House, I would say a big 'thank-you'.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for your wonderful and extensive review of our home. It is wonderful to hear how pleased you are with the care our home provides and as you say refurbishment of the home is planned. I will be sure to pass your kind words onto Michelle and the team for you. Best wishes, Fae.


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Review from M G (Wife of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Camilla House from March 5th 2018 and he is well looked after. The staff and carers are really good with all the residents. He is happy, well-fed and contented.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you for your lovely review - I will be sure to pass this onto the manager and the team! Best wishes.


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Review from I C (Husband of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with facilities, dedication of staff and the general atmosphere of Camilla House.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you for taking the time to review our home. I will be sure to pass your kind words onto the manager and the team. Best wishes.


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Review from L F (Wife of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband settled well coming here three months ago thanks to good staff and pleasant atmosphere. He started to eat better again and put on 4kg! This, in turn, made him stronger physically. We are all greeted well when visiting and there seems to be a certain life in the home most of the time. The
staff make sure of that. A bunch of residents have just gone off in the minibus for an outing in the sunshine and there are many other activities through the week. I think my husband was lucky in his misfortune having to come here.

Reply from Fae Doherty, Marketing Officer at Camilla House Care Home

Dear Lisbet, thank you so much for your lovely review. It is great to hear how pleased you are with the care your husband receives and our team as a whole. I will be sure to pass your kind words onto the team. Best wishes, Fae


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Review from Janette M (Wife of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband came here I was worried, however, I have found the staff very friendly and helpful not only to my husband but to myself. He is well cared for and happy.

Reply from Fae Doherty, Marketing Officer at Camilla House Care Home

Dear Janette, thank you for your review. I am so glad to hear that your husband is happy with us. I will be sure to pass your kind words onto the manager and team. Best wishes.


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Review from Robert R (Son of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Camilla House in February 2018. Since my mother moved in, her health has improved. My mother's ability to do things for herself has been encouraged, she now drinks from a cup and glass, and feeds herself at meal times. My mother is always clean and well presented. Staff are always
present to interact with residents and support their comfort and provide activities. My mothers room is made personal and her comfort and safety is always a priority. My mother enjoys going on the bus to the supermarket and other locations.

Reply from Fae Doherty, Marketing Officer at Camilla House Care Home

Dear Robert, thank you for such a detailed review - it is wonderful to hear how well your mother is doing with us at Camilla House. I will be sure to pass your kind words onto the team, your feedback is much appreciated. Best wishes.


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Review from I F (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely kind, caring and patient with my mum and dad. Lovely that they have their own room with small sitting area. Bright and comfortable room. Nice to know they are safe and happy, especially as I live so far away in Canada.

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Review from Thomas W (Son of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camilla House is a clean bright absolutely fabulous five star home for the elderly.
From the day my family member entered his new home they supported us the family and helped alleviate the guilt we had at such a difficult time. He has been treated with the utmost care respect and all his needs met.
The
staff from manager down to the domestics etc make this place what it is today.
They spend lots of time with the residents getting to know them and have regular activities going on throughout the year.
Keep up the good work you are a lifeline to many when all other avenues are closed.

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Review from Jackie J (Daughter of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As someone who has been a registered nurse for over 35 years, I found that the experience my Mother and our family had with Camilla House an extremely positive one. All of the staff led by the Manager and the Deputy Manager were excellent. From our first contact with them whilst trying to secure a place
for Mum, they were welcoming, open, honest and keen to allay any fears we may have had. Throughout Mum's time there, we were all treated with respect, compassion, care and dignity with all of Mum's and our needs being met fully. The home itself was clean and welcoming and offered a variety of activities for those residents that wished to partake in them. I would have no reservation in recommending Camilla House to others.

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Review from Carol I (Wife of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been very helpful from the start, and arranged to move my husband from a hospital in England to Camilla House which took an enormous weight from my shoulders. The staff are always pleasant and friendly, and my husband has settled here very quickly.

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Review from Tommy (Son of Resident) published on 19 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camilla House is a beautiful building with excellent facilities and a very high standard of cleanliness. The general atmosphere is very pleasant. The staff are extremely hard-working - nothing seems to be too much trouble for them - and they are very attentive, caring and friendly towards residents.

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Review from Gayle R (Daughter of Resident) published on 26 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and staff are very friendly. The home has a 'homely' feel and we are very pleased with the care dad receives. The home keeps us well informed and it's great having open visiting. Dad is treated with dignity and respect which means so much to us.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Camilla House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Camilla House Care Home is calculated as follows: ( (136 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 178 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camilla House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Sep 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Michelle

Michelle McQueen

Job Title: Home Manager

Michelle has managed Camilla House for a number of years now and she has a wealth of experience as a Home Manager and across the care sector.


Rowena

Rowena Graham

Job Title: Chef Manager

Joined: 2013

I love my job, as I get great satisfaction from seeing the residents enjoying my food. And I love to know that I am making their day that little bit special by involving them in activities like cake decoration and cookie making.