Cluny Lodge has a Review Score of 10 (9.963) out of 10, based on 23 reviews in the last 2 years. Over all time Cluny Lodge has 60 reviews.
Review from Alison M (Daughter of Resident) published on 5 March 2025
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you for taking the time to write this review. We are always mindful that moving in to a care home is a big step, and we are pleased you have felt well supported by the staff here.
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Review from Kenneth W (Son of Resident) published on 18 December 2024
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Review from A W (Daughter of Resident) published on 12 December 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
We are so pleased that your experience has been so positive. We are keen to hear from people involved in the service we provide, to know how else we can develop. One of these ways has been Namaste Care, so we are delighted to hear these have been beneficial too.
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Review from Guy S (Son of Resident) published on 10 December 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for taking the time to write this lovely review. It is so good to know that you feel Cluny Lodge was the right place for your father and we were privileged to know him. We are grateful that you have mentioned so many different staff too - it really does take a team to support those who live here, and their families. Something the staff do so well.
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Review from J L (Friend of Resident) published on 11 October 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for taking the time to write this review. It is so good to know that, although things do not work out as your friend wished, she was still able to be happy living at Cluny Lodge. It is a privilege to do what we do.
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Review from S K (Daughter of Resident) published on 18 June 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for sending this review, and at such a difficult time, we do appreciate it and we will make sure the staff get to read the kind words you have written. We are pleased that we have been able to support you and your family during these times.
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Review from G C (Daughter of Resident) published on 7 June 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
We are so pleased that this huge decision for you all as a family, is working well. Music is a great thing and one we are committed to using more within both of our homes. Many thanks for taking the time to put this review in.
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Review from Laura S (Daughter of Resident) published on 6 June 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
We do appreciate every review that we get and thank you for taking the time to do this. We are so pleased that the whole team has been able to be there for you and your mum at this time. We will make certain all the staff get a chance to read this too.
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Review from Thomas A (Son of Resident) published on 23 April 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you for taking the time to write this review. It is always good to hear that the core skills of patience, kindness and professionalism are recognised within the staff team, we will make sure this important feedback is shared with them.
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Review from E S (Daughter of Resident) published on 5 April 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for taking the time to do this review. It's so good to know that not only was your mother happy here, but that you were able to continue your walks and coffee shop outings during her stay. It is something we try to enable as much as possible, to ensure life can continue as normally as possible, whilst a loved one is living with the home.
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Review from Michael S (Son of Resident) published on 12 March 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you for taking the time to submit this review. Big (and small) occasions are something we try hard to ensure are celebrated here at Elder Homes, so it is good to know this is appreciated.
The well-being of the whole person is important to us, so the further development of our social and leisure team will mean more activities and organized trips to come. This will enable us to ensure there is even more variety for more of those living at Elder Homes.
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Review from Janet S (Respite Resident) published on 31 January 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for taking the time to write this review. We are pleased that we have been able to be a small part of your recuperation and hope you are back to your usual self very soon.
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Review from E P (Daughter of Resident) published on 24 January 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for taking the time to send in this review. We are always sad when someone we have cared about passes away, but when they have been part of our lives for so many years, it is particularly sad. We are pleased and honoured that we have been able to be part of your lives and your parent's journey.
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Review from E B (Wife of Resident) published on 15 January 2024
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
We are pleased that Cluny Lodge has been able to meet these needs and so glad the staff smiles have been appreciated. As you rightly say, these things are so important.
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Review from Jane R (Sister of Resident) published on 21 December 2023
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you for taking the time to send this review, particularly at this time of the year. We appreciate your kind words and are so pleased to have been able to support your sister and yourselves during this difficult time.
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Review from M G (Daughter-in-law of Resident) published on 14 December 2023
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for your kind words. Choosing a care home for someone you love is never easy, but to know we have gone some way to help this process means a huge amount to us all. Thank you for taking the time to do this review.
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Review from Alasdair S (Son of Resident) published on 7 December 2023
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you so much for taking the time to give this review. Although not an easy time for family, it is good to know that the staff at Cluny Lodge have helped to ease this and to help the family feel more confident and relaxed.
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Review from John R (Son of Resident) published on 29 September 2023
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Review from Philippa S (Daughter of Resident) published on 4 September 2023
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
Thank you for taking the time to complete this review, it means a lot to us. We were privileged to be able to support your mother to live here at Cluny Lodge, over the last eight years. It is good to know she felt she could participate and remain interested in all things throughout her stay with us.
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Review from F K (Niece of Resident) published on 14 July 2023
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Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge
We are grateful to you for taking the time to submit this review and are pleased that your aunt feels everyone helping to support her, shows kindness.
Good to hear that the staff are also positive and cheerful to you and others when you visit.
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The Review Score of 10 (9.963) out of 10 for Cluny Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.963 for Cluny Lodge is calculated as follows: ( (264 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.963
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cluny Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2024
How well do we support people's wellbeing? |
Excellent
(6) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Unit Manager
Joined: 2013
I have worked for Elder Homes for just over 10 years and started as a newly qualified nurse in the Balmoral suite. Over the years I have worked my way up to unit manager and now work in the Argyll Unit. I studied adult nursing and found my passion working with older adults. In my free time I enjoy both watching and attending rugby matches and following Scotland at Murrayfield. I am hoping to do the Lions tour of New Zealand in 2029. I have grand plans to do a world cruise when I retire. I enjoy movies and going to the cinema. I live with my partner, and we have a crazy cat called Luna. My nieces and nephews mean the world to me, and I love being the aunty who gets to spoil them with sugar and toys.
Job Title: General Manager
Joined: 2021
As General Manager I have a great opportunity to work with all the different teams at Elder Homes, bringing previous experience of process improvements and supporting the Digital Journey all care homes now must take. Moving into the care sector has been a very rewarding experience and one I continue to look forward to for many more years.
Away from work I love spending time with my wife, 3 kids and dog.
Job Title: Care Home Manager
Joined: 2003
With a career spanning over two decades at Elder Homes, I have cultivated a diverse skill set and extensive knowledge in the realm of senior care management. My educational foundation, coupled with hands-on expertise, has propelled me from my initial role as a Unit Manager to my current position as the Group Care Home Manager overseeing both Cluny Lodge and Chamberlain Care homes.
As the Group Care Home Manager, I am deeply committed to upholding the highest standards of care and support, fostering a homely and welcoming environment for residents. Leveraging my wealth of experience, I lead a dedicated team to ensure an unparalleled level of service that goes beyond expectations.
Beyond the professional sphere, I enjoy reading, I am a passionate traveller, and cherish moments spent with loved ones. These personal pursuits enrich my life and contribute to a holistic perspective that I bring to my role as a caretaker and manager.
Job Title: Unit Manager
Joined: 2007
In charge of a 34-bed unit
Married with a 16-year-old son. I’ve been a qualified RGN for 21 years and have worked for Elder Homes Ltd for nearly 17 years now having originally started in the care sector working in Cluny lodge as a care assistant in 1995.
Job Title: Education and dementia co-ordinator
Joined: 2011
Part of my role is to support staff from their induction and throughout their progress within Elder Homes. This includes developing and delivering relevant training around all subjects, with a particular focus on dementia and end of life care. It is a privilege to watch staff grow in knowledge and confidence and know that this will help continue to deliver the best quality care to those we support. Within my role I also support family members and students, during their time connected to Elder Homes.
Growing up I always wanted to be a nurse or a teacher – I now get to do both! I trained as a nurse in the West Midlands, a long time ago, then moved up to Edinburgh in 1992, where I ‘fell into’ care home nursing but realised I loved it.
We recently moved out of Edinburgh and I am loving exploring Midlothian with my 2 year old dog, Bonnie
Job Title: Hotel Services Supervisor
Joined: 2012
Albanian by origin, I embarked on a new chapter in Scotland in 2009. In Albania, I worked as a notary assistant for nearly 3 years. Since 2012, I’ve been working for Elder Homes LTD, starting as a Domestic Assistant and now flourishing as a Hotel Services Supervisor. The genuine joy derived from this work is why I continue to thrive in this environment. Balancing this with motherhood to my vibrant 8-year-old son, my family is my anchor. In my leisure, I immerse myself in the beauty of nature through hiking and cycling, find solace in the pages of books, and enjoy the thrill of various sports like tennis and volleyball.
Job Title: Receptionist/Admin Assistant
Joined: 2016
I love dancing and I have passed this onto the residents with a Seated Dance class with music from 50’s 60’s and 70’s. I also have a Tai Chi class with the residents.
Job Title: Unit Manager
Joined: 2003
I moved to Edinburgh in 2003 and I started working for Elder Homes in September that year. During my time with the Company, I worked both in Chamberlain and Cluny Lodge but Chamberlain was my first Home and I happily returned here to take over as Unit Manager in December 2022.