Colinton Care Home

69 Spylaw Road, Edinburgh EH10 5BP
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9.8 79 Reviews
  • Colinton Care Home, Edinburgh
Colinton Care Home is located in Edinburgh's Merchiston area and is convenient for shops, amenities, public transport and Edinburgh City Bypass. Princess Street and the city centre are just 10 minutes by car. The home offers nursing, respite, palliative, and dementia care.

This purpose built care home has been extensively refurbished with updated facilities and redecorated rooms, and provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Colinton features TV lounges and quiet sitting rooms for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. The home provides restaurant style dining and meals are cooked by their chef using local and fresh produce. Residents can select from the daily choices available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist, chiropodist and physiotherapist. If required, complementary therapies can be arranged.

The home provides a range of activities for residents. The recreation and activities team oversee everything: from theatre and beach trips to excursions to the safari park in Sterling.

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Care Provided by Colinton Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elizabeth Cass (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Colinton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Colinton Care Home Reviews (79)

Total of 79, showing 41-60
9.8

Colinton Care Home has a Review Score of 9.8 (9.840) out of 10, based on 20 reviews in the last 2 years. Over all time Colinton Care Home has 79 reviews.

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Review from Gill S (Power of Attorney of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing care home! I feel like we really have hit the jackpot here. Initially, I admitted my friend to another care home but within 6 weeks I could see that he was losing weight and although very confused, he was crying and telling me that he was miserable. Immediately I made plans to move him
and came across Colinton Care Home. From the very first conversation with the home, they were absolutely amazing. We had been in such a stressful situation and they stepped in and made the move over so easy and pleasant. What a difference I can see in my friend now. He is clearly very well cared for, mentally and physically. He’s looking so much happier and is joining in with activities. The gardens are amazing. He loves watching the squirrels running up and down the trees. Every member of staff has been helpful, friendly, professional and has gone the extra mile to keep us in touch by Facetime, phone and Facebook. I feel 100% secure that he is happy and well cared for. It is a real from home.

Reply from Olivia Shields, Marketing Assistant at Colinton Care Home

Thank you, Gill, for your comments about your recent experience at Colinton Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Alix B (Sister of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that my sister has made such a positive response to moving into Colinton.
From the start, the help and guidance from the manager and his staff have been excellent.
My sister is clearly well looked after, encouraged to take part in activities and is making friends.
She tells me she
is happy, the food is good and the staff are wonderful.
The staff do all they can, during this pandemic, to maintain contact on the phone and with photographs.
From the plans we have been told, I think she will have a better Christmas than we will!
A huge thank you to the manager and his team.

Reply from Olivia Shields, Marketing Assistant at Colinton Care Home

Thank you for your comments about your recent experience at Colinton Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Take care.


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Review from Trisha T (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past three years, my mum has been a resident at Colinton Care Home and I can confirm that it does indeed live up to its name!
From the Manager and front of house staff right through to all the different teams that make up what must be one of the best Nursing homes around. The care and dedication
shown from the start of mums stay, and right through this dreadful pandemic, has been truly remarkable! Being unable to see mum for over 5 months was the hardest thing for our family, but the efforts of all the staff at Colinton to update us with a dedicated Facebook page showing all the extra activities they were doing, each member of my family could keep updated. Weekly zoom calls and regular updates, we can’t fault.
Now that I can see mum on a limited visit each week, I can see for myself how well and cared for she is! And that’s Down to the caring and nursing staff! Who all deserve a medal!
I have no hesitation in recommending Colinton Nursing Home!

Reply from Olivia Shields, Marketing Assistant at Colinton Care Home

Thank you. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Colinton Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.


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Review from Mo (Friend of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the care home for 6 years now and is very happy and well looked after. The staff are first class, very professional, approachable and keen to help with any issue. There is a very homely atmosphere in the home which makes my visits both relaxed and enjoyable. The hygiene is excellent
and my friend receives the best of care in her lovely clean and bright room.

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Review from Alister S (Brother of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for 6 years and during all of the time, her care has been exemplary. As her medical condition has worsened over these 6 years I can only say that the care she has received has got better.
Every one of the staff is kind, caring and respectful, and they are all willing to
go that extra mile to help and assist.
I cannot praise all the management and staff highly enough.

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Review from Colin N (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention that my mum receives at the Colinton Home. All the staff try very hard to ensure that she has everything she needs and find time to talk to her and involve in events. All staff are very friendly and helpful and are quick to contact me if needed. Mum likes
to go to the activities that take place and particularly enjoys the lovely garden on sunny days. She is very happy with her room and the facilities and I think the cleaning and hygiene standards are high, particularly now. Prior to Covid-19, I was able to visit my mum three times each week but the home quite correctly made the decision very early to stop all relatives' visits to the home in order to protect it's residents from the virus. The management team and staff have made fantastic efforts in these difficult times to keep the home safe. I am able to speak to my mum regularly and to see pictures of events on the home's Facebook page. The Colinton team are doing a great job.

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Review from Sally H (Niece of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Colinton Care Home for my Aunt because it has a pleasant friendly atmosphere, nice clean rooms and a beautiful garden. My Aunt has been at Colinton for 18 months now and happily regards it as her home. The transfer and settling process has handled with professionalism and kindness for which
we are truly grateful. In fact fog stopped my flight on the day my Aunt was to move to the home and, rather than delay which would have caused my Aunt confusion, staff from the home went to my Aunt's flat and conducted the move with huge sensitivity and efficiency.
My sister and I are many miles away from Colinton and so it is particularly important that we feel that we can trust the staff to be aware of changes in my Aunt's condition and take appropriate action as well as report them to us accurately and promptly. I have regular chats with my Aunt's care worker who clearly knows her well and puts a huge effort into making sure her health and well being as attended to.

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Review from Lesley L (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Colinton care home three years ago.
We have been very impressed with the care Mum is given.
We are kept informed with regular updates from staff.
The home is well staffed with a regular team who do an amazing job.
Since the outbreak of Coronavirus, the staff have gone above and
beyond, taking care of the residents ensuring that while relatives cannot visit they are all entertained and stimulated.
A social media page has been set up for relatives, which is a great comfort to be able to see our loved ones.
Online meeting are also organised by the manager where relatives are updated on all that is happening in the home and any questions are answered.
Video calls with loved ones is also offered.
There are not enough words to describe how amazing the staff are coping with this very difficult situation, showing amazing love and compassion for our loved ones and putting their care before their own.

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Review from Sieghilde T (Sister of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have come to expect a very high standard of care and concern for the residents in the Colinton Care Home but we feel the need to record how especially well the staff have responded to the Coronavirus pandemic. They have done an extraordinarily good job in keeping relatives informed of how things
are going and they need to be congratulated in bucking the trend in care homes in Scotland by keeping the virus at bay. Posting updates of activities on the social media web page has meant that we have been able to see our relatives engaging with and enjoying a wide range of activities. The creativity shown by the staff in inventing new sports has been amazing and has compensated greatly for the loss of outings which has been imposed by the virus. Keep up the good work! The relevance and regularity of updates has been hugely reassuring.

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Review from Angela N (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I visited many homes before choosing Colinton.
It was such a massive and difficult decision to make and we wanted to get it as right as possible for mum.
Right away we had a good feel about Colinton.
Three and a half years later we can honestly say we made the right choice.
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and all the staff are extremely motivated, professional, kind and supportive.
During the Coronavirus situation we are so grateful to all the staff who have dealt so amazingly to keep the residents and each other safe at this difficult time.

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Review from Sheena G (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At this difficult time with Covid-19 I am so glad my dad is safe and secure in Colinton. The staff are fantastic. They are doing their very best to keep all the residents entertained and safe. They have set up a social media web page so we can see what our relatives are getting up to and we can ring
them to have a chat. I have also been sending cards and care packages to my dad. If you wish you can also have a video call with your relative. We receive regular newsletters keeping us up-to-date and we had a video meeting with managers; they are doing everything they can to keep us informed and to reassure us. In light of the news about what's happening in other care homes this is all greatly appreciated. All I can say is thank you, stay safe all and keep doing what you do best.

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Review from Alan C (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (90) has been a resident at Colinton since July 2017. When my sister and I made a local "care home tour" the atmosphere and friendly, helpful reception we received at Colinton was immediately noticeable and so very much better than the 3 other homes we had visited. It was a good decision,
we are very happy with the care our Mum has received since the day she arrived. The home is visibly very well run by kind, caring staff. Most of the staff are the same people who were there at the start: there was even one carer that left to work elsewhere who decided to return to Colinton after only a few weeks! I think that speaks volumes for the management and the team spirit that is so noticeable there.
At the time of writing this review, we are in week 7 of the Covid lockdown and Colinton has remained Covid-free. Yes, there is an element of luck involved, but the good teamwork and good practices observed at Colinton are helping to keep that good luck! Heartfelt thanks to you all.

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Review from Margaret Ann C (Niece of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this current state of lockdown, it is good to have updates on both the residents' welfare and that of the staff.
The staff are giving their best during this difficult time, and keeping the residents active and stimulated.
It is gratifying to know that everyone is well and that all necessary
precautions are in place for the safety of both residents and staff.
To say 'thank you' seems very little, but it is heartfelt.
My good wishes to all and thank you for going the extra mile. It is so much appreciated.

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Review from Dorothe K (Friend of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely reassured that my friend is getting the optimum care as I receive frequent, regular reports from the manager of the Home. These reports are factual and honest and indicate that my friend is not in any danger of contracting Covid-19 and that there was a full complement of staff. An
opportunity was given a week ago to interact with the manager and nursing officer of the Home via video call. A full report was given at the time. It was reassuring to learn that the Home was not accepting any more residents and so avoided the introduction of Covid-19.
The questions below can be evaluated only on the basis of my experience before visiting was no longer possible.

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Review from Ian M (Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very settled here at Colinton Care Home. I feel fit and happy. I am well fed, kept informed of any activities and able to suit myself regarding the activities.
Also, there is a large garden where people in wheelchairs can be taken and although in a city suburb has a country feel about it. Not
that it affects me (space)! But a bigger visitor car park would be good.

Reply from Alison Geddes, Marketing at Colinton Care Home

Thank you for your positive comments about our home, it is great to hear how happy and settled you are here at Colinton. We pride ourselves on our high standard of service, so we are pleased that you enjoy the food and activities. Your comments will be passed onto the Home Manager and team, who will be delighted to hear your feedback.


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Review from M F (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for by excellent caring staff who also have a sense of fun. The atmosphere in Colinton is calm but busy. The staff are very friendly and always helpful. It is a pleasure to visit there.

Reply from Alison Geddes, Marketing Administrator at Colinton Care Home

Thank you for your positive review of our home, your comments are wonderful to read.


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Review from Lesley A (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my Mum's care. All the staff are unfailingly friendly and supportive - everyone from the front door and throughout the building. The cleaners do a great job and always speak, the kitchen staff are very willing to try and supply anything she would really like to eat and the activities
coordinators are great fun and work hard at engaging her. The nursing and care staff are very kind and attentive and treat her with great dignity and humour.

Reply from Alison Geddes, Marketing Administrator at Colinton Care Home

Thank you for your positive comments about our home, the whole team takes pride in the service we offer at Colinton, so it is wonderful to hear you find them "unfailingly friendly and supportive". They will be delighted to hear your lovely feedback.


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Review from J M (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Colinton Care Home for over a year and I cannot recommend this care home more highly. The staff and activity leaders are excellent. The rooms are beautifully furnished and immaculately clean. The attention to detail is incredible. My father has been extremely well looked after
and I cannot thank all the staff at Colinton Care Home enough.

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Review from Elizabeth B (Sister of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are very well cared for. The rooms are kept clean at all times. The residents get many activities to join in. The care staff are lovely, friendly and nothing is too much bother for them. I am at ease with this place and would highly recommend it!

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Review from Barbara C (Friend of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I rarely give full marks in any review assessment so, from the score given here, I can confirm that, overall, I am well pleased with the standard of care offered in the Colinton Care Home. There are one or two members of staff who can sometimes appear over friendly, verging on the complacent side but
on the whole, the standard of care is excellent.

Reply from Alison Geddes, Marketing Administrator at Colinton Care Home

Thank you for your positive comments about Colinton, we really appreciate it as it is through a feedback process that we can improve the service we provide. With regards to our team, we will ensure your comments are passed on. As always, our home manager has an open door policy and should you wish to discuss anything further, would be happy to speak with you at your earliest convenience.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Colinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Colinton Care Home is calculated as follows: ( (201 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colinton Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Elizabeth

Elizabeth Cass

Job Title: Home Manager

Joined: 2024

Liz Cass brings over 15 years of dedicated nursing experience, having served as a nurse, charge nurse, unit manager, and deputy manager.
From April 2014 to December 2022, she managed the dementia unit at Colinton Care Home and held the position of Deputy Manager. After a brief period of career development, Liz returned to Colinton as the Home Manager, motivated by her passion for elder care.
In her spare time, Liz enjoys adventurous outings with her son, whom she considers to be her greatest achievement outside of her work.
She advises families to trust their decision when choosing a care home. Liz is deeply committed to the happiness and well-being of her residents, always going above and beyond to meet their needs.
In her own words Liz says “My love for working with our older generation has never failed me and my residents are at the forefront of everything I do. I will go above and beyond to ensure the happiness and well-being of everyone within the home. “