Milford House

58 Duddingston Road, Edinburgh EH15 1SG
Submit a Review
8.0 12 Reviews
  • Milford House, Edinburgh
Milford House employs a team of skilled carers, all experienced in the challenges of care for older people while fulfilling the provider's vision of supporting a comfortable and interesting lifestyle within a homely environment.

Residents and loved ones can rest assured that the home is secure, hygienic and well-organised, with comfortable living areas and the privacy of individuals respected.

The home values its community reputation and maintains strong local links.

Show Milford House on the Map

Care Provided by Milford House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Skellet (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Milford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • Self-Funded Nursing Care £1,400 – £1,650
    • Self-Funded Nursing Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Nursing Care £1,400 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,650
  • (these prices are only a guideline, please contact Milford House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Milford House Reviews (12)

8.0

Milford House has a Review Score of 8.0 (8.012) out of 10, based on 1 reviews in the last 2 years. Over all time Milford House has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
0
0
0
12

Review from Josephine S (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and sheer hard work is outstanding in this care home. The manager is superb and the staff are excellent. It is perfect for my ninety-year-old mother who has advanced dementia. It is an absolute godsend for my mother to be here at Milford House. The resident's families are kept in
the loop with everything as the communication is wonderful. This feels like a home, a proper home and has a wonderful vibe. Thank you to all those who take care of my lovely wee mammy.

Reply from Kirstene Feenan, Marketing at Milford House

Thank you so much for taking the time to leave a review. We're so glad you and your family are happy with your mother's stay at Milford, it really is a wonderful home. Thank you, Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bob B (Son of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Milford house just over a year ago. I was very relieved and happy that she moved into such a great care home.
The management at Milford House is excellent. I receive regular communications updating me on my Mum’s health and well-being which are very much appreciated. The monthly
Newsletter about the activities and changes within the home is very informative and keeps me up to date.
I find the staff to be very helpful and friendly and they take great care of my Mum. It makes me feel good knowing that my Mum is well looked after.
I do not live in Edinburgh and cannot visit as often as I would like. It is therefore comforting to know that my Mum is in good hands and is happy.

Reply from Kirstene Feenan, Marketing at Milford House

Thank you for taking the time to leave your review. It's great to hear of your experience and we're delighted that we can support you and your family at this time. Very best wishes, Renaissance Care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and lovely staff. Mum is bed bound now but still gets excellent care. Staff and management keep everyone informed of what’s going on.
I would have no hesitation in recommending Milford House.

Reply from Kirstene Feenan, Marketing at Milford House

Thank you for your review, it's lovely to hear of your experience. Many thanks and best wishes, Renaissance Care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care home is good, it’s warm and clean and the food looks and smells appealing. The staff are always friendly and informative however there is a fair turnover. The rooms are large, not all are en-suite which would be preferable for those who still have the capacity to go to the toilet.


The

communal areas are decorated nicely and there is music playing in one lounge and the TV in another. Residents' personal care seems of a good standard, if anything could be improved I would say teeth and nail cleaning. There are weekly activities, they are normally the same each week unless there is a special occasion such as Christmas/Easter. There could be more variety here.

Reply from Kirstene Feenan, Marketing at Milford House

Thank you for your review and feedback. We’re glad to hear of such a positive experience and we will ensure we look at all your points made so that we can address any areas for improvement, thank you again, Renaissance Care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying in Milford House since Nov 2021 and has been extremely well looked after by all of the staff who are very personable and caring and I couldn’t fault them at all.
The manager is very thoughtful and caring and keeps an open door policy and is always happy to take time to talk
to me in regard to my mum if I need to discuss any matters regarding her care.
The house is very welcoming and feels like a real home from home and I have noticed my mum is very relaxed and at ease when I visit and anytime I need to talk to the staff on site they are happy to take the time to listen which makes me feel relaxed knowing my mum is important to them.
There are regular emails from the manager and relatives meetings and regular newsletters and general updates which make for a general feeling of well-being knowing what is going on within the home and giving me peace of mind knowing that my mum is safe.
There are also regular activities for the residents which are fantastic.

Reply from Kirstene Feenan, Marketing at Milford House

Thank you for your lovely review, it’s really heart-warming to hear and makes us incredibly proud of all our people. Very best wishes to you and your family, Renaissance Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Husband of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. My wife is now bedbound but still receives excellent care. The staff are very friendly and helpful. I have no hesitation in recommending Milford House Care Home to anybody looking for a good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorna R (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It’s been a difficult time for all at the home, staff changes and the resident's care changes too. Throughout it, all the management has kept in contact with the families giving updates and easing fears and concerns. It’s not all been positive as deterioration in health gives us all cause for concern
and anguish to family members but the care and stimulation of residents is the thing that drives the staff. I am grateful and appreciate all that is done for my dad. Keep up the good work Milford House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James Y (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Milford House is a lovely care home, the staff are fantastic. They prove to be very thoughtful and always take time to speak to you and take a genuine interest in how we are. Having my mother stay there has made the whole experience of her dementia more bearable. They continue to do a wonderful job
in what must be incredibly challenging times. Angels without wings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John K (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over two years. The standard of care has been exceptional during this period. How the team have continued to deliver to the highest standards during the pandemic is inspirational. I would have no compunction in recommending Milford House care home to friends and family.
All my concerns regarding care homes have been dispelled due to the excellent care and dignity that my mother has received thus far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine L (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 96 years of age in January. She was very poorly around the weekend of the 9th January. The nursing care and attention she received was fantastic and I was constantly updated regarding her condition. To our amazement, my mother ‘pulled through’ this very worrying and upsetting period. Her
birthday was on the 15th January and the staff made it possible for me to see her, all be it, waving through a window, due to restrictions. It was something I thought I would not manage to achieve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz G (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the way the staff at Milford House have dealt with the pressure of working under the threat of covid during this last year.
It has been a stressful year for us all, both in our own homes and thinking of our relatives in a care home. The staff have been wonderful in keeping
the lines of communication open. We have been kept updated with phone calls, FaceTime calls and photos of our relatives.
We have been informed when and how visits would take place and informed of the safety measures that are in place to make these visits possible. My dad and I have been impressed by the friendliness of the staff and the fact that they know my mum's needs so well.
We have been kept updated with all Mum's medical care and needs including vaccine dates etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce G (Sister of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been very informative to me and I have mostly agreed to the same. It has proved to be in the best interest to the resident, as it has kept the resident quite healthy and out of hospital. While and still in isolation confined to their own room, the staff have been excellent in making the
resident as comfortable as possible and frequently visiting them in their room, which is very appreciated, as is my relative. Peoples person and loves company and hates to be on their own. I also enjoy having FaceTime although I don’t get a very good conversation. Really looking forward to the lockdown being lifted and hopefully the residents mental health has not been affected too much. Once again, I can’t thank and praise the staff enough for their excellent care, especially during this awful epidemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.0 (8.012)

Overview of Review Score

The Review Score of 8.0 (8.012) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Milford House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.179 Points relating to the number of positive Reviews for Milford House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Dec 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Gertina

Gertina Engelbrecht

Job Title: Home Manager

Joined: 2019

Gertina originates from South Africa and has lived in Scotland with her family for over a decade. She is a dedicated manager who works alongside her team to bring new initiatives and creative workings to her home. Her personalisation and personal approach to care puts people are the very heart of the home. From care and clinical needs to a rounded activities and wellbeing programme, lifestyle within Milford and Gertina's homes is a truly warm and happy experience.


Frequently Asked Questions about Milford House

What types of Care is Milford House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milford House provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Milford House have?

There are 28 Single Rooms.

What are the Facilities & Services at Milford House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Milford House to the centre of Edinburgh?

2.3 mile(s) as the crow flies, distance by road may be significantly further.