Gilmerton Neurological Care Centre has a Review Score of 9.7 (9.746) out of 10, based on 9 reviews in the last 2 years. Over all time Gilmerton Neurological Care Centre has 32 reviews.
Review from K M (Daughter of Resident) published on 18 October 2019
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Reply from Jasmine Bracken, Marketing Administrator at Gilmerton Neurological Care Centre
Thank you for your comments about your recent experience at Gilmerton Neurological Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care
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Review from R C (Friend of Resident) published on 7 October 2019
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Reply from Jasmine Bracken, Marketing Administrator at Gilmerton Neurological Care Centre
Thank you for your comments about your recent experience at Gilmerton Neurological Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Friend of Resident) published on 4 October 2019
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Reply from Jasmine Bracken, Marketing Administrator at Gilmerton Neurological Care Centre
Thank you for letting us know how we are doing at Gilmerton Neurological Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Value for Money
Review from F W (Sister of Resident) published on 1 October 2019
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Reply from Jasmine Bracken, Marketing Administrator at Gilmerton Neurological Care Centre
Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Gilmerton Neurological Care Centre was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Treated with Dignity
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Value for Money
Review from A R (Brother of Resident) published on 1 October 2019
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Reply from Jasmine Bracken, Marketing Administrator at Gilmerton Neurological Care Centre
Thank you for letting us know how we are doing at Gilmerton Neurological Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Friend of Resident) published on 24 September 2019
Submitted via Postal Card •
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Reply from Jasmine Bracken, Marketing Administrator at Gilmerton Neurological Care Centre
Thank you for letting us know how we are doing at Gilmerton Neurological Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gemma M (Daughter of Resident) published on 13 September 2019
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Reply from Jasmine Bracken, Marketing Administrator at Gilmerton Neurological Care Centre
Thank you, for your comments about your recent experience at Gilmerton Neurological Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Francis J (Brother of Resident) published on 24 January 2019
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Reply from Ronnie Cavanagh, Marketing at Gilmerton Neurological Care Centre
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from Pattaramon W (Friend of Resident) published on 23 January 2018
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Gilmerton Neurological Care Centre
Thank you for your wonderful feedback about your experience at Gilmerton Neurological Care Centre. We're happy you found our staff to be so supportive during your experience here and were so pleased with the quality of our care. Thanks again for the recommendation, and have an amazing day!
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Review from Heather S (Sister of Resident) published on 18 January 2018
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Our relation who has been at Gilmerton for a few years now, is always able to confirm that he is being well cared for, which is very reassuring.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Gilmerton Neurological Care Centre
Thank you, Heather, for your positive comments about Gilmerton Neurological Care Centre. We really appreciate you taking the time to let us know how we are doing and that you have found our staff to be so supportive during your experience here. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again soon. Take care!
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Review from May M (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Gilmerton Neurological Care Centre
Thank you, May, for taking the time to share your experience of Gilmerton Neurological Care Centre. It is fantastic to hear it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care your mother receives. We look forward to seeing you again soon. Thank you once again, and have a fantastic day!
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Review from Chloe T (Niece of Resident) published on 13 December 2017
Submitted via Website •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Gilmerton Neurological Care Centre
Thank you, Chloe, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Gilmerton Neurological Care Centre was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.7 (9.746) out of 10 for Gilmerton Neurological Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.846 for Gilmerton Neurological Care Centre is calculated as follows: ( (89 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.846
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Gilmerton Neurological Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2023
How well do we support people's wellbeing? |
Excellent
(6) |
How good is our leadership? |
Excellent
(6) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Four Seasons Health Care Group
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Job Title: Home Manager
Victoria is a dedicated and qualified registered nurse with an SVQ 4 in Care Service Leadership & Management, as well as holding certifications in First Aid and Safeguarding Adults.
Since starting her career in the UK, Victoria has advanced from Care Assistant to Registered Nurse, where she mentored nursing students and coached newly qualified nurses, before being promoted to Deputy Home Manager.
Outside of work, Victoria finds peace and fulfilment in gardening and enjoys reading books on leadership and care strategies to remain informed and inspired. Spending time with extended family is also important for Victoria.
Victoria's biggest achievement is building a new life in the UK at 39, despite limited English, to help her daughter pursue a dream of becoming a lawyer.
‘’Finding the right care home is an important decision, and it’s essential to choose a place where you or your loved one will feel safe, valued, and cared for’’