Guthrie House Care Home has a Review Score of 9.5 (9.499) out of 10, based on 18 reviews in the last 2 years. Over all time Guthrie House Care Home has 52 reviews.
Review from Brian C (Brother of Resident) published on 23 January 2025
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Review from Ronnie M (Husband of Resident) published on 23 January 2025
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Review from G W (Husband of Resident) published on 16 January 2025
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Review from Robert M (Son of Resident) published on 16 January 2025
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Review from Maria W (Daughter of Resident) published on 10 January 2025
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Reply from Claire Cole, Marketing Assistant at Guthrie House Care Home
Thank you so much for taking the time to give us feedback on your experience at Guthrie House. We're so glad to hear that we were able to give you the best possible care experience in such a difficult time. Wishing you and your family all the best.
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Review from Alison L (Daughter of Resident) published on 9 January 2025
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Review from Angela S (Daughter-in-law of Resident) published on 19 December 2024
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Review from Alfred M (Son of Resident) published on 23 October 2024
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Review from Lynn D (Daughter of Resident) published on 10 October 2024
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Reply from Maisie Lawrence, Marketing Assistant at Guthrie House Care Home
Thank you so much for sharing your positive review of Guthrie House. Our team are dedicated to creating a welcoming, homely environment where all residents feel comfortable and well cared for, so it's wonderful to hear that your mum has settled in well. We're also glad that you feel involved in her care and that communication with our team has been positive. Take care and we wish you a lovely day.
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Review from Michelle R (Daughter of Resident) published on 24 June 2024
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Review from S B (Daughter-in-law of Resident) published on 23 May 2024
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Review from S G (Son of Resident) published on 1 May 2024
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Review from Susan H (Sister of Resident) published on 16 November 2023
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Review from A B (Daughter-in-law of Resident) published on 5 October 2023
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Review from Ryan W (Grandson of Resident) published on 6 July 2023
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Review from Leanne A (Daughter of Resident) published on 6 July 2023
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Review from A C (Daughter of Resident) published on 29 June 2023
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Review from Raymond G (Friend of Resident) published on 5 April 2023
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Reply from Katie Barnett, Marketing Executive at Guthrie House Care Home
Thank you for your feedback. We are glad our team were able to provide so much support during your visits to see your friend. A big ‘thank you’ for all your kind wishes and gifts for the team too. Supporting friends and family is an important part of our overall care and support for residents and it’s lovely for the team to feel appreciated. If you would like to discuss any concerns further then please reach out to us at the home or alternatively you can contact us on https://www.fshc.co.uk/feedback-complaints/. Our home manager would like to wish you well and thank you for all of the time you spent in the home.
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Review from H W (Daughter of Resident) published on 5 January 2023
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Review from C F (Granddaughter of Resident) published on 5 January 2023
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The Review Score of 9.5 (9.499) out of 10 for Guthrie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.590 for Guthrie House Care Home is calculated as follows: ( (157 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 210 Ratings = 4.59
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Guthrie House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 16 Positive Reviews ÷ 17.6 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2024
With nearly 30 years of leadership in health and social care, Shirley Ramsay is dedicated to providing exceptional person-centred care and empowering her staff to achieve positive outcomes. Her extensive experience includes pivotal roles at Leonard Cheshire, Scottish Autism, and ELCAP, where she consistently achieved top ratings from the Care Inspectorate.
Since joining Guthrie House in April, she has been inspired by the talented and dedicated team. Shirley holds numerous qualifications, including an SVQ 4 in Health and Social Care and is an intermediate trainer in Positive Behavioural Support.
Passionate about outdoor activities, Shirley enjoys swimming, kayaking, jogging, and spending time with her family and friends.
Her greatest pride is her two incredible daughters.
Shirley believes choosing a care home should involve support, transparency, and kindness. She thrives on the diverse challenges of her role and the opportunity to make a positive difference in the lives of residents and their families.